I went the store today to get help with my phone. I knew my problem was a simple fix but I just…read morecouldn't figure it out. Greg helped me and in two minutes, I was on my way. I appreciated that he was so respectful while I was so embarrassed that I couldn't fix my own phone. Great service once again.

I was had a 'wifi emergency' at our summer camp and came to Noah and Chase at the Paoli Pike, West…read moreChester store. Even though I wasn't a usual T-mobile customer, they did every they could to get our camp wifi up and running quickly and were so pleasant to work with! I will definitely be coming back to their store in the future. Great customer service!!

I went to the AT&T store at East Bradford Plaza in West Chester expecting a simple transfer of…read morethree iPhones from Verizon, but walked away feeling misled and overcharged. The rep, Max, never mentioned the $35 activation fee per device. I found out only after my first bill arrived, nearly $500, more than double what I expected. Max also told me adding my daughter's Apple Watch and tablet would cost "a couple more dollars a month." In reality, they added $32/month, plus activation fees. If I'd been told the truth up front, I would've never added those devices. I called the store to raise my concerns. Max wasn't available, and the rep I spoke to, Eric, admitted it was frustrating but said there was nothing he could do. He told me to call AT&T customer service. Thankfully, their corporate team fixed it: they removed the charges, canceled the added lines, and issued refunds. Still, the damage was done. I felt completely misled and taken advantage of. This wasn't a small oversight, it was a failure in basic honesty and customer service. If AT&T wants long-term customer loyalty and a strong reputation, they need to hold their retail reps accountable. I won't return to this store, and I strongly urge anyone going in to demand clear, written cost breakdowns before signing anything.

Buyer beware and do NOT trust them to know what they're talking about. They'll sell you something…read morewith completely empty assurances and when you realize they were wrong and that it'll cost you a day off from work to reverse the problem they created, they'll neither care, nor stand by their word even when they acknowledge they gave out patently wrong information. . Absolutely horrible customer service. Go to the AT&T store near Shop Rite where they know what they're doing and stand by their word.