Pretty good if you go during the week. During the week you…read moreare warmly greeted by whomever is close to the front door and you're assisted quickly and with ease. Saturdays are tough so I try to avoid if possible. Today Tuesday, I was able to pay my bill in about 90 seconds and pick up a remote to replace my Non-functioning one in about another two minutes. Good experience.

Service is terrible. Turnover is huge It's a revolving door…read more Trying to fix THEIR problems Became my problem I don't need to spend my (golden years) in a internet store I loved Comcast, I don't love Xfinity Again big business destroyed service that We have every right to expect

I cannot say enough how helpful Chuck and his entire team was during my most important time of…read moreneed. I am an existing customer and went into the store in need of help exporting my contacts for work. I didnt need a new phone and wasnt making a purchase, but Chuck took the time to take care of me, while helping other customers, being very patient with me and was able to help me export 1,000 contacts from outlook to me gmail account. I will never go to another store and will always be a Verizon customer. Huge thanks to Chuck and his entire team!

Amazing experience! Best Verizon trip I've ever made. Was really scared to switch my phone because…read moreI thought I'd lose my photos. They made it really easy! Chuck broke it all down so I could understand and he made sure ALL my information was transferred. Thank you!

I went into the Springfield location for help, I accidentally downloaded apps to assist with…read morecleaning up my phones memory and I messed up my phone. Springfield wanted nothing to do with me. The employee at the front door named Vin completely blew me off. Told me I had to delete the apps and start over he was not even willing to direct me to a person to help me do this. Than I went to the Newtown Square location and was greeted by Daryl who very patiently sat with me and basically cleaned up my phone and got everything working properly again, he even looked at my wife's phone and helped her with some of her issues. This man knows the meaning of customer service.

My mother talked to the rudest employee she's ever encountered here. Don't recommend this location…read morefor customer service at all!

I like most things about Verizon but I hate the store closest to me, where I originally signed up…read moreand went to once with a problem. I needed a new phone and decided to try this location. Smart move on my part. Duc spent a lot of time with me.He didn't let me leave until I understood everything about the new phone, including ways to extend the life of the battery and make the phone last longer. He was knowledgeable, patient and an absolute joy to deal with.

I went because I thought my phone had been hacked. I took in my phone, tablet and laptop. I…read moreexplained what happened and the gentleman (wish I had gotten his name) was super nice, he took his time, checked all my devices and showed me what he was doing. He showed me I was NOT hacked and did not charge me! I've been there a few times and I always walk away very satisfied. I highly recommend this store!

Came in for a charging port cleaning. The guy sold me on some crazy ultrasonic cleaner thing they…read morehave, said it would be 15 minutes. He came back in three and said there was just a big piece of lint in there. Don't worry about it. Have a good day.

Good work. My repair was well done, no complaints…read more People need to realize that with one person working, need to chill. Some people expect to jump the queue. The person working was polite but tired, they likely get this all the time.

Delays ,excuses and Useless and Deceptive repair service on my IPad. I called a few stores and…read morechose Igeeks because they promised overnight repair. The screen had cracked while I was traveling and it was replaced there. I discovered when I returned that the microphone was not working. I took it in to Igeeks on the scheduled day, when parts were to be available. Called to pick up the next day and was told there was a problem with repair and they would work on it to pick up the next day. This continued for 10 DAYS! One day I visited the store to resolve the issue and it was CLOSED DURING POSTED BUSINESS HOURS. They often did not return my daily calls. They provided various technical, involved reasons for the delay. Felt like I was being swamped. Finally after extensive discussions (when I was able to speak to them by phone) they said the microphone was working and it was ready to pick up. I paid the service charge and the cost. When I tried it at home the microphone STILL DIDN'T WORK. Frustrated, I took it to an Apple Store where I was told that the microphone repair was not possible on a screen! So my option was to purchase a new IPad and get a recycling discount for the one I relinquished. Results: the price of a new IPad + the charges for an unsuccessful repair. AND the inconvenience caused by Igeeks delays and excuses. Beware!

I called this morning to set up an appointment to have my computer fixed and the man on the phone…read morehung up on me. I called back and he admitted he hung up on me. I was pleasant, never thought he would hang up on me like that. PLEASE DONT USE THIS COMPANY!!

Really wonderful customer service and quick turnaround. Called me to talk through my options and…read morewas very thorough, and helpful!! Affordable prices and GREAT service. Would absolutely go back!!

Highly Recommended!!! I came it with a Samsung Galaxy phone…read morewith a broken sim card tray and my sim card was stuck inside. I wanted the sim card removed and it was done for free. I had a few other issues/questions and all were answered in detail and very patiently. I cannot thank you enough for going above and beyond what I can expect from any store. Super friendly and highly knowledgeable. He did not try to oversell any thing or recommend something extra that I did not need. I would definitely recommend this store to anyone who wants to get their stuff fixed. I would definitely them give them a 6star rating if I could.

Yesterday I accidentally broke the screen on my son's iPad. This was a tragedy because he loves it…read moreand takes good care of it. First I went to UBreakifix because they came recommended and had good reviews (more on google than Yelp), but they would need to order the glass, 3-5 days and needed four hours for the repair. Not to mention that as I was taking back my son's iPad, their employee broke it into many pieces, whereas it had only been a single crack before. Next we tried here. They had the glass in stock. They were $40 less than the other place and they had it fixed in a little over an hour. Crisis averted! Son is happy again! The work is guaranteed for 90 days, in case anything isn't as it should be. I'm hopeful that things are all good.