I have read some negative things about this place and I thought I would add my thoughts…read more The office is very nice. Everyone made me feel very taken care of. I was there for a colonoscopy, so I wasn't excited - but honestly - everything was great. I had Mark Jensen as my doctor and he was fabulous. All my questions were answered and the office staff made me feel very welcome. Darren was my anesthesiologist - he was also great! Based on my experience, I would totally recommend this place! Thank you for everything!

I was charged $200 for the GI to tell me to take an over the counter drug daily. He said he…read morecouldn't help me with anything else until I did that. After trying and having terrible side effects, I had a blood panel done and learned that my issues were the result of a thyroid problem and leaky gut, things that were never talked about in my appointment. The hormone specialist was shocked after being told of the advice I received here. Very disappointing.

The hospital itself was fantastic! Very kind staff who tell you how it is bluntly and don't beat…read morearound the bush. They called me in advance to help me know what I needed to do to prepare and what to expect. The receptionist was friendly and very welcoming into the facility. She was able to give my husband directions to breakfast places near by where he could eat while I was having my tonsillectomy. She let us pick a show on Netflix to watch while we waited and made sure we were well taken care of in the reception area. When I was brought back into the prep room the nurse let me know they were behind schedule and it would be longer than we had anticipated. But she helped me become as comfortable as possible and answered all my questions. I talked to both my surgeon and my anesthesia doc for about 10 seconds before the surgery. Doctor Dahl was my surgeon and can I just tell you, he is the single best doctor I have ever had. Seriously! He told me all the options I had and helped me make decisions based on my personal needs/wants. He was cracking jokes and had me laughing all the time. He listened to my concerns and took care of me the best way he could. The anesthesia doctor was less outgoing, but still professional. He talked to me to distract me from the injection and told me what it was going to feel like and to try and focus on breathing. I felt a burning and then before I knew it I was out - quite painless. The only reason I am not giving 5 stars is because of the post surgery experience. I woke up from the surgery because I heard a loud bang, then began panicking because I couldn't breath and I was all alone. Next thing I hear is my doctor yelling "someone call the police" and all the nurses started running around behind the curtain. My crazy brain thought there was a shooter in the hospital and I needed to get out. I was strapped to the bed and couldn't get up or move at all. I was having a full on anxiety attack and couldn't talk or yell because my tonsils had just been removed. I started crying and thrashing around but luckily my husband came to check on me and jumped in to help. He tracked a nurse down for me and she was very kind and apologetic, she got me up and gave me some water. She informed me that being emotional was a common side effect of the anesthesia. I kept trying to get up to leave because of the "shooter" but it turns out it was just some guy that had gotten back into the surgery area posing as a doctor (they think he was trying to steal drugs). They couldn't get him to leave so they called the police. But I'm not going to lie, that was a scary experience for me since I was all doped up on pain Killers at the time. I don't remember much other than that after the surgery but other than the random guy breaking in, I had a good experience here and would recommend it for any adult who needs their tonsils out.

Provider was fine, but the subsequent billing nightmare has me filled with regrets. Despite paying…read morethe due balance in full, and the money being pulled from the account immediately, they claim it's still pending and hit us with late fees. Pay the late fees and the subsequent month there's late fees for the late fees because they claim the payment is somehow still pending. Outsourced support is of course unable to help, and only makes the experience more frustrating.

I found myself needing wound care after breast implant surgery…read more I had a giant hole on my left side. I have been working with them since July and they have every available resource to make you heal. I did Barometric Pressure Chambers daily for two months, two hours a day. I received Placenta and Cord Blood which ultimately healed me the fastest. The team is amazing. I'm going to miss all of them. After spending that much time there they became friends. I hope you never need them but if you find you do don't waste your time with home care and just go straight to them.

I went to St. Marks surgical center for the removal of reproductive parts to avoid a soon coming…read morecancer. The surgical center is an out patient procedure for a very serious surgery. It could have been a good experience if the nurses were professional. As soon as we got to the pre-op room, the nurse was all over my husband. The nurse turned my pre-surgery experience (while I was so anxious and unhappy I had to have this surgery that I could have cried endlessly) into a silent exercise is self denial. I could not talk because the nurse would not stop telling my husband her whole life story. The nurse had to be within two feet of my husband almost the entire time she was inside the surgery prep room. The nurse talked about her whole life history for two hours and ignored me. The little attention I got was horrible. The elfish nurse tried to put socks on my feet and because I'm tall with larger feet, spent five minutes profusely exaggerating how there are no more socks any larger to use in the whole hospital. Well, I'm six feet tall and my foot is equivalent to a man's size 10. I'm sure no men with feet larger than size 10 get socks at St. Mark's hospital. This tiny little elf of a woman made sure that she was the center of attention and her virtue of work was amazing and she really went out of her way to impress my husband with her life achievement. She also went out of her way to make sure I feel really bad about the size of my feet. None of this was necessary. Then, the recovery was worse. I was chastised by everyone for not waking up fast enough and shoved out the door while violently vomiting because "I took too long." I was even asked if I slept the night before the surgery because it was so outrageous how long it took me to wake up. Every aspect of my humanity was commented on and I was made to feel bad for things I could not control. I guess I'm glad I survived the parts removal factor but I'm emotionally damaged, as a result of the experience. I feel like a dog in a dysfunctional family who got my nose rubbed in shit for crapping on the carpet and all I did was show up for surgery.

I recently visited Radiology at Intermountain Medical Center's Eccles Outpatient location and came…read moreaway genuinely impressed. From start to finish, the experience was quite smooth. Registration was quick and painless. The check-in process was well organized and the staff clearly had their workflow dialed in. I was not left standing around confused or buried in paperwork for longer than necessary. The wait time was very reasonable. I have been to plenty of medical facilities where you show up on time and still sit for an hour. That was not the case here. They respected my time, and that goes a long way. Everyone I interacted with was warm, professional, and genuinely friendly. The facility itself is clean, modern, and well maintained. Everything felt organized. If you need imaging or radiology services in the Salt Lake area, I would not hesitate to come back here or recommend it to family and friends. Well done, Intermountain.

I came here for work so I cant speak to the medical care here…read more The campus was well labeled and I was able to find my meeting place very easily. Parking was easy, no complaints. And surprisingly, the hospital cafeteria was very good. I have quite a bit of trauma over the years eating in hospital cafeterias and this place was a pleasant surprise and my colleague suggested we check it out. I had a tofu bowl and it was delicious! I also had some fresh pineapple and a diet soda. Prices were reasonable and Id definitely return. The place was swarming with hospital staff and was hard to find a place to sit, so snag your seat quickly. The views are so sick of the mountains, Id never get tired of looking at the mountains here in Utah. Id definitely return and normally I avoid hospital cafeterias like the plague.

The staff at the front desk is nice; however, if you decide you want to go through with a basic…read morecolonoscopy there. . . BEWARE: after the treatment, I had bad hip pain in my right hip. I have never had hip pain before in my life. They must have been getting very rough on me when I was under anesthesia. I went to St Mark's 2 times before, and they never caused me hip pain. It has been more than 6 months and I am still having hip pain.

$$$ is the motive! I received an endoscopy procedure, while I had insurance. When I scheduled the…read moreappt, I was told they do a prior authorization to see exactly what my insurnace will pay and what's on me. When I arrived the day of my procedure, they were absolutely not certain of the costs, therefore, didn't really seem like they talked to my insurnace beforehand at all, like they said they would. The day of the procedure, I was told I would likely have $250 to pay outside of insurance. Okay, great, that's not too bad. However, I wanted to ensure that was the correct amount due to their sense of uncertainty, so I put off my procedure for about an hour to go talk to billing to ensure I wouldn't end up with a large surprise bill that I couldn't pay afterwards. Billing was 0 help and they couldn't care less for my concerns and the fact that I told them I'm low income and can't manage a surprise bill. They got me very flustered and stressed right before my procedure. They didn't care. I was told it shouldn't be much more than $250 and not to worry. So I decided to just move forward with the procedure, which I regret more than anything. Lo and behold, a short while after my procedure, I received a bill in the mail for $250 and then another for $730!!!! My fears came true! They were not transparent about the reality of how high the extra costs could be. I did everything to avoid it and it still happened because of the billing people misguiding me and not caring to investigate it further to ensure the true costs. Not to mention, the procedure didn't do anything for me or give any answers and the treatment at the place was mid in general. I'm still having all the same issues I started going there to address. So now I have a huge bill to pay that I can't pay and over the month of November they add TWO late fees! Two in one month really? I'm low income, and talked to them telling them I was going to need more time to pay it and they just proceed to add more late fees. They don't work with you at all. Today, only about 4 months out from the procedure, I received a bill in the mail stating that if I didn't pay the bill in 10 days (actually 6 days due to when I received the bill in the mail- took 4 days to get here from the date marked on it) then they will send it to collections and I will be charged a 50% fee. I've never heard of a debt going to collections that fast, and definitely never heard of a late fee that's that excessive when only 4 months late (it's not like it had been 6+ months of them not being paid). Scare tactics, really? So this is how you're treated when you can't afford to pay for a surprise bill that you tried to avoid up front but got no where because of the lack of care and knowledge from the billing department, and after they were already paid good money from the insurance company. No accountability or empathy at all. I wouldn't recommend this place, not only because of the billing departments lack of compassion and empathy, but also because of all the money I spent just to get 0 answers and to get better 0%. Such a waste. This is what's wrong with healthcare! Based on the other negative reviews that are somewhat similar to mine, I know my experience will be brushed off by management and I will be gaslit like the other reviewers that have had negative experiences have been. Management, I recommend for you and your staff to receive some sensitivity training and always run prior authorization beforehand. Give the patient as much info as possible and show a sense of concern and willingness to help. Myself and other patients have given you insight on how you can improve, now it's up to you to take accountability and make the necessary changes to do so. There's nothing else to say here. Patients beware!!!!!! Updated to add: just four days after making this review, I received an additional letter AFTER they already got paid by me. It was dated just 4 days from the letter warning me of the balance going to collections. So they gave me 4 days and sent another letter, AND added an additional late fee. After I already paid the balance. What a joke.

This experience happened over a month ago and I have reflected and still felt the need to post :…read more My mother, who has stage 4 cancer, was admitted to Alta View after we left another emergency department due to excessive wait times. The initial intake experience at Alta View was positive -- the staff member who checked us in was kind, efficient, and compassionate. Unfortunately, the level of care declined significantly after admission. While my mother was not physically harmed, there were repeated instances where she was made to feel like a burden rather than a patient deserving dignity and support. During the day, family members were present to advocate for her. At night, when we relied on staff, her emotional and basic care needs were often overlooked. To be fair, there were some nurses who provided excellent care, which suggests this is not an issue of individual staff capability, but rather a systemic problem related to management, communication, and hospital policies. A particularly concerning experience involved the attending physician, whose bedside manner was lacking and, at times, inappropriate. He attributed my mother's denial for transfer to a nursing facility to her refusal of two therapy sessions during a two-week stay. This explanation failed to consider the context: she had acute gastrointestinal symptoms and had often just completed one therapy session when another provider arrived, indicating poor coordination between care teams. We also requested emotional support resources for my mother, who lost her husband less than a year ago and is coping with advanced cancer. The response was limited to a paper being dropped off in her room, with no meaningful follow-up or connection to services. Obtaining assistance with Medicaid application required repeated requests. It was only after I personally escalated the issue to a charge nurse -- who then persistently followed up -- that any action was taken. Operational issues also impacted care. The cafeteria closes at 8 PM, leaving patients who miss ordering time with limited and unsuitable food options, particularly problematic for those with nausea or digestive conditions. The discharge process was confusing and poorly communicated. We were initially told to prepare to leave without adequate planning for a safe placement. It was only after I questioned whether discharge could be enforced that we learned we could remain until appropriate arrangements were made. Discharge paperwork was delivered without discussion, and we had to proactively confirm whether it was safe to leave. Finally, during discharge transport, it was discovered that my mother's port had not been de-accessed. This resulted in a prolonged and distressing situation where staff appeared uncertain about proper procedure, causing unnecessary discomfort. This experience took place during an already extremely difficult period for our family. Hospitals play a critical role not only in clinical treatment but in preserving patient dignity, especially for those facing life-limiting illness. While there were individual staff members who showed genuine care, the overall experience reflected significant breakdowns in communication, coordination, and patient-centered support. I am sharing this in hopes that leadership will address these systemic issues so that other families navigating serious illness are not left feeling they must constantly advocate for basic standards of care.

I was over charged by 40% of the National average. The bill of this visit to the ER. The bill was $…read more8 000 for 3hrs in the ER. It was out of network for my insurance . I tried to work with Alta View about working with me assessing and or-adjusting payments . Never returned calls. I was on hold truly for hours trying to connect and address the ability to address my concerns. Never spoke with a human, then I got a bill from collections. I paid it immediately, in full,the balance is paid off . It was the entire amount due however I am 100% sure that I was way over charged . No one on staff ever called me back to assess .

When I started the quest for finding a great orthodontist for my son's needs, I took my time and…read moreshopped around, I met with multiple practices and doctors. Dr. Skanchy was the first stop on my list of possibilities and after meeting with him, as well as his amazing staff, I wasn't impressed with any other practice! The receptionists are always friendly, helpful and organized. I've dealt with the finance department a few times now. The first when we crunched the original numbers for treatment (before I committed to them). Next- when we signed the contract and agreement and paid, then once again when we had an insurance change about a year into the treatment. It has truly been a pleasure dealing with all of the amazing ladies who work for the Doctor, even the billing department! I say women simply because I've yet to see male employees around the office. The office is always super clean, has ample seating in the lobby, a beautiful aquarium, video games for the kiddos or whomever, and the usual, tv and magazines, etc. Unlike many orthodontist and even dentist offices I have seen, this one is definitely a lot more private! Usually, you will see rows and rows of chairs lined up, so all the patients are in one big room. At Dr. Skanchy's practice, they have separate and individual sections, kind of like rooms where the work is done. I always prefer this type of set up, as I feel it's more personal, less distracting and simply more professional. When we've had emergency situations come up, such as a wire coming off a bracket, etc. they're always quick to get us in, often the same day. They are pretty accommodating to schedules, my only gripe, is the doctor isn't in the office on Friday. However, you can still get some things taken care of, so it's usually not an issue. They aren't overpriced like some of the other practices I met with, yet, they offer better service. Dr. Skanchy is super friendly too, I always enjoy chatting with him, he's very thorough, as well. The office also offers a discount, 10%, if you're paying the total amount up front (cash), so you can save quite a bit of money with this option. We've been coming here for over a year and I'm still always impressed with their genuinity, friendliness, professionalism, and convenience. I look forward to continue working with these wonderful people!

Love this orthodontist. Very professional. Great attention to detail. Does a very good job…read moreexplaining how, what and why. Convenient location. My family has used this office for standard braces and Invisalign.

Utah Pain Specialists is the place to go for chronic pain relief. Dr Matsumura is educated as an…read moreMD, Pharmacist, Anesthesiologist, & in pain management. Around 30 yrs of professional education that he now uses to treat those in pain. He's not the only pain treatment Dr there either! These Drs & their professional teams & staff provide several types of injection treatments to relieve pain & give advise & meds for aftercare at home too. They know you are in pain from your prior surgeries or those needing surgery, MRIs, Cat scans, X-rays etc. They provide a full diagnosis of your pain needs & treatments available. You don't need to suffer with this pain clinic available. I'm so very grateful to this clinic for understanding my pain & providing continual care for me since 2007, 15 yrs now! My pain is under control & I have the Utah Pain Specialists to thank. Give them a call. You won't be disappointed. I haven't been!

I don't love that I have to be treated here, but I really do love the doctors here. I've been here…read morefor 2 or 3 years. And they are always quick. I've never been there over an hour. I appreciate their effectiveness, but willingness to treat me as an individual. Dr Raj has always remembered me since the very beginning. He knew personal things about me and always brought them up. They are quick and efficient, but I have never felt like a number being pushed through the conveyor belt like I have at other doctors (like an OB when I was pregnant- that was sad!!) Dr Raj often jokes and makes me feel more comfortable during procedures or appointments. I feel like he is a friend. He knows what my insurance requires and how to get what I need while using my coverage. Since I've been going for years, I get interested in things they are doing or seeing during procedures so I sometimes ask questions. He is so great to answer things and let me know what is going on. I never feel uncomfortable, even when I'm getting shots in my tailbone and am rather....exposed. He is respectful and professional. Anna, the PA (I think) is awesome too! She is so caring and takes time to talk if you ask. Again, she does have a pattern of the way she asks questions, does the prescriptions, and leaves, but that's just because they see so many people in a day and if there are no other needs, then why not be fast? But I've had her administer trigger point injections or stay and talk during my medication refill appointment. I know she cares and wants what is best for me. She's been honest when I've asked about my future and where my treatment is going. I really appreciate her. Some of the nurses are also memorable and great. At least I think they are nurses. Or assistants of some type. I'm not sure titles. I would know their names if I heard them, but can't recall them all. One, I think Stephanie, loves Batman and has a lot of personality. She is fun and makes me feel comfortable. There is also an older woman who helps with procedures. I always feel a little better when I see her. It means the procedure is close and I'm in good hands. She's funny and very knowledgeable. She takes time to explain what she's seeing as she sets up they X-ray. She has experience as a patient and professional, so she understands what it feels like as well as what is going on. She often makes jokes and is so fun. Together these professionals make me feel welcome and well taken care of. I went to another pain clinic before this and I hated going. I waited forever. The doctors were cold. I was a number. It was terrible. I'm so glad I changed doctors and feel grateful to be a patient here.

I don't understand why there are bad reviews about billing at this surgery center. I found that…read moretheir staff was knowledgeable about insurance and billing practices, and were very up front about how much I would need to pay at the time of service. The registration process went smoothly and the care from the nursing staff was exceptional! This is a great place to come if you have to have surgery.

On March 31st I went in to have scar tissue removed from the retina in my right eye. From the…read morepreliminary contact concerning Covid testing to my release from the center I was treated with nothing but respect. As long as you abide by their instructions and bring your payment you will not regret your visit. No suprises at all!