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    Granite Peaks Gastroenterology

    2.4 (45 reviews)
    Open 8:00 am - 5:00 pm
    Updated 3 months ago

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    Ask the Community - Granite Peaks Gastroenterology

    Review Highlights - Granite Peaks Gastroenterology

    Heiner talked to me before the procedure and explained what was going to be done and the possible outcomes.

    Mentioned in 3 reviews

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    Granite Peaks Endoscopy Center

    Granite Peaks Endoscopy Center

    3.0(23 reviews)
    0.1 mi

    The staff at the front desk is nice; however, if you decide you want to go through with a basic…read morecolonoscopy there. . . BEWARE: after the treatment, I had bad hip pain in my right hip. I have never had hip pain before in my life. They must have been getting very rough on me when I was under anesthesia. I went to St Mark's 2 times before, and they never caused me hip pain. It has been more than 6 months and I am still having hip pain.

    $$$ is the motive! I received an endoscopy procedure, while I had insurance. When I scheduled the…read moreappt, I was told they do a prior authorization to see exactly what my insurnace will pay and what's on me. When I arrived the day of my procedure, they were absolutely not certain of the costs, therefore, didn't really seem like they talked to my insurnace beforehand at all, like they said they would. The day of the procedure, I was told I would likely have $250 to pay outside of insurance. Okay, great, that's not too bad. However, I wanted to ensure that was the correct amount due to their sense of uncertainty, so I put off my procedure for about an hour to go talk to billing to ensure I wouldn't end up with a large surprise bill that I couldn't pay afterwards. Billing was 0 help and they couldn't care less for my concerns and the fact that I told them I'm low income and can't manage a surprise bill. They got me very flustered and stressed right before my procedure. They didn't care. I was told it shouldn't be much more than $250 and not to worry. So I decided to just move forward with the procedure, which I regret more than anything. Lo and behold, a short while after my procedure, I received a bill in the mail for $250 and then another for $730!!!! My fears came true! They were not transparent about the reality of how high the extra costs could be. I did everything to avoid it and it still happened because of the billing people misguiding me and not caring to investigate it further to ensure the true costs. Not to mention, the procedure didn't do anything for me or give any answers and the treatment at the place was mid in general. I'm still having all the same issues I started going there to address. So now I have a huge bill to pay that I can't pay and over the month of November they add TWO late fees! Two in one month really? I'm low income, and talked to them telling them I was going to need more time to pay it and they just proceed to add more late fees. They don't work with you at all. Today, only about 4 months out from the procedure, I received a bill in the mail stating that if I didn't pay the bill in 10 days (actually 6 days due to when I received the bill in the mail- took 4 days to get here from the date marked on it) then they will send it to collections and I will be charged a 50% fee. I've never heard of a debt going to collections that fast, and definitely never heard of a late fee that's that excessive when only 4 months late (it's not like it had been 6+ months of them not being paid). Scare tactics, really? So this is how you're treated when you can't afford to pay for a surprise bill that you tried to avoid up front but got no where because of the lack of care and knowledge from the billing department, and after they were already paid good money from the insurance company. No accountability or empathy at all. I wouldn't recommend this place, not only because of the billing departments lack of compassion and empathy, but also because of all the money I spent just to get 0 answers and to get better 0%. Such a waste. This is what's wrong with healthcare! Based on the other negative reviews that are somewhat similar to mine, I know my experience will be brushed off by management and I will be gaslit like the other reviewers that have had negative experiences have been. Management, I recommend for you and your staff to receive some sensitivity training and always run prior authorization beforehand. Give the patient as much info as possible and show a sense of concern and willingness to help. Myself and other patients have given you insight on how you can improve, now it's up to you to take accountability and make the necessary changes to do so. There's nothing else to say here. Patients beware!!!!!! Updated to add: just four days after making this review, I received an additional letter AFTER they already got paid by me. It was dated just 4 days from the letter warning me of the balance going to collections. So they gave me 4 days and sent another letter, AND added an additional late fee. After I already paid the balance. What a joke.

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    Granite Peaks Endoscopy Center
    Granite Peaks Endoscopy Center
    Granite Peaks Endoscopy Center - Enter on the Lower Level West side of the building

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    Enter on the Lower Level West side of the building

    Intermountain Healthcare - Alta View Clinic

    Intermountain Healthcare - Alta View Clinic

    2.4(8 reviews)
    0.9 mi

    Intermountain has gone above and beyond to try to make it impossible for patients to speak to a…read morehuman being. I have been trying to pay a bill for almost a month. Their websites don't work they pixelate, they say my phone number is not valid, after all I've had the phone number for years why would it be valid?. You call and leave messages and no one returns your call and that is only if you can reach a person or a phone to leave a message. When you do call the billing office they start up by saying you have to wait 15 minutes several minutes later the wait time is 17 minutes a few minutes after that the wait time is 20 minutes the longer you wait the more your wait time increases. You see the only people whose time is important is theirs. They could care less about their patients. The actual doctors are great. But you can't reach them when you need them they make it impossible for you to talk to a human.

    My doc at Alta View FC left to another state and I had to find a new doc. She was amazing and sad…read moreshe left. In between doc they were able to accommodate a my prescription. Then the new doc left. I had to find a doc accepting new patients. They couldn't schedule me to see a doc for 7 months. But they told me they would still fill my rx until I had my appointment. No problem. Then they came out with a new policy that I have to be an established patient and they could not fill my rx for 7 months. Now, I have to go explain myself and why I need my rx to Instacare or Connect Care. Horrible service IHC and Alta View! Given the rate they go through physicians and their stupid policies. They are horribly mis-managed. On to finding a new doc and place that gives a sh!t about their patients. Obviously they don't.

    Utah Gastroenterology - Old Mill Office

    Utah Gastroenterology - Old Mill Office

    1.6(36 reviews)
    5.2 mi

    Dr. Frech has been my doctor for many years. I've had three or four colonoscopies and even more…read moreendoscopy's with him. He even had to give me Botox injections in my esophagus. Had to get rid of the wrinkles on my esophagus. Just kidding, my esophagus keeps having spasms which is so incredibly painful. Abby has seen me several times, as well. I think she gets a bad rep. Her personality is just not one that's super happy go-lucky cheerful woman. But she is a very competent provider and has always been kind to me. I would recommend this place, they know what they're doing and that's what matters!!

    Please do not go to the Draper office. After 10 years of discomfort, I finally saw a specialist. I…read morewas less than impressed with my provider (told me the same info as every general practitioner did), but he gave me a sample of a new medication. The medication was AMAZING! When I called for a prescription, it took a week to get a call back (I called and texted multiple times). Someone named Paul called me back and filled the prescription. When I went to the pharmacy, the prescription was $500 out-of-pocket. I called the office back to see if there was a generic form of the medication that I could try instead. It took another few days for Paul to call me back. When he did, he tried to give me a prescription for a totally wrong medication. He said he had me mixed up with another patient. I verified all my info with him...and then he tried to give me my colonoscopy results. I NEVER HAD A COLONOSCOPY. He was giving me someone else's medical records. I feel like that's against the law. Then the icing on the cake was I asked to speak with a manager and/or the doctor just so I could get the prescription that I needed. No one ever came on the line. I waited 30+ minutes and then hung up. What do I do now? I guess go back to my regular doctor?

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    Utah Gastroenterology - Old Mill Office

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    Granite Peaks Gastroenterology - gastroenterologist - Updated June 2026

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