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WM Biers

5.0 (6 reviews)
Closed • 7:00 am - 5:00 pm
Updated 2 weeks ago

Services - WM Biers

Gardening

Irrigation repair or maintenance

Landscape maintenance

9 More Services

Lawn care

Recycling dropoff

Shrub care

Disease management - shrubs

Insect management - shrubs

Shrub planting

Shrub pruning or trimming

Shrub removal

Shrub transplanting

WM Biers Photos

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Emerich Sales & Service - Husqvarna robomower activity at emerich location

Emerich Sales & Service

(6 reviews)

I am deeply dissatisfied with the recent service experience I had at your location regarding my…read moreRobo mower . After holding my brand-new Robomower for over nine weeks, not only was the repair service unsatisfactory, but my brand-new mower was returned to me visibly scraped and damaged--damage that clearly occurred while in their care (Husqvarna cloud showing how the Robomower was being handled). I am not convinced that the mower returned to me is the same new unit I dropped off for service. When I brought this to the manager's (Paul) attention, I was met with indifference and a refusal to take responsibility. I was told the only thing that could be done was to leave it so they can "better clean it up," which is entirely unacceptable given the extent of the damage and the fact that this was a new machine. To clarify, Paul very confidently, based on his years of experience, stated that this repair was not covered under warranty and that I needed to pay. The claim was never submitted by your store; Husqvarna technical support (Lee) had to contact you directly to ensure it was filed, and I have emails to confirm this. Once submitted, warranty coverage was never in question. Transparency in communication is very important to customers, myself included. This situation reflects extremely poor customer service and a troubling lack of accountability. As a paying customer, I expected professional handling of my equipment, prompt service, and respect. Instead, I received the opposite--poor workmanship, denial of damage, and no effort made to properly resolve the issue. I strongly encourage any customer considering this location to inspect their item thoroughly at both drop-off and pick-up, and to have staff document the item's condition in their presence. I can no longer support or trust this location with my business.

I have dealt with Becky and she has always been very polite, knowledgeable & easy to deal with. I…read morehighly recommend this company!

Hewitt's Garden Centers - Glenmont

Hewitt's Garden Centers - Glenmont

(8 reviews)

For 25 years I have over paid a few bucks here or there for fertilizer or commercially produced…read morebagged items while also purchasing thousands in landscaping to support Hewitts. Today, Monday wasn't busy. Myself and one customer. I purchased $400 worth of shrubs and various compost, fertilizer etc. The store was more than staffed, several men and women working in the landscape area, but no offer to assist. One man did however make sure he wrote the green slip for 6 forsythia in my wagon. And then he watched me wheel that wagon to the front, and watched me return to where he was still standing and get the second wagon full of plants and then watched me wheel that one to the front also. Not busy, standing around with the 4 other employees. Not a hose in their hand, no moving landscape. Standing. Watching a 60+, 5' tall, 100 lb lady loading and wheeling around landscape. Chatting, phone checking. I went in and paid the cashier with a pixie cut. She could not seem any less friendly. In my head I rationalized that maybe she was having a bad day. This tells you how unfriendly she was; as a customer I was expending mental energy wondering why the Hewitt's employee seemed annoyed with me making a purchase. I had purchased bags of compost and potting soil and she told me to drive around to pick them up. I told her I had a lot to load into the truck and please wait to call, it would take me a few minutes to load up. Again, no offer to send anyone to give me a hand. It took me several minutes to load most of it but I needed another cardboard box. I returned to the store to get another cardboard box and she said "you should hurry, I called them". Incredulous, I stared at her waiting for a smile or to say something else, nothing. She wasn't kidding, she wasn't having a bad day, she was stunningly rude. I drove back and the kid loaded 6 bags of compost and he said you are all set. I said there are 2 bags of potting soil too. He said they didn't say anything about that. Do you have a receipt? I sure did, for $400 which included the two bags of $5 potting soil that he was worried were being stolen because pixie cut didn't give him accurate info. I actually asked the guy loading the bags if the store had changed hands, it was so awful and uncomfortable, I thought maybe Jason was no longer there. He assured me it was the same management. Good to know. I understand loss prevention, but without employee common sense, an ability to practice some discretion, meet an expectation that customers should be treated cordially or to help customers move and load landscaping that is being purchased, we don't need to shop there. Way to end a 20 plus relationship Hewitts. I'll shop the big box where I hate what I am supporting, but I like the way that I am treated.

There are several Hewitt's in the area: this is one of the smaller ones. Still, a decent selection…read morefrom a local greenhouse. Got a couple of beautiful azaleas for Mother's Day and about to get them in the flower bed.

WM Biers - landscaping - Updated May 2026

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