We had a great experience with 5 Star Flooring. Regina and Brett were absolutely hands on and top…read morenotch when it came to customer service. The installers were fast and very hard workers. We had VERY uneven floors and they had quite a challenging job to get them level but they put in the work to get them as level as possible. Our floors are beautiful and it looks like a whole new house! Thank You Five Star Flooring and Wally and crew!

I could not have been more pleased with the service I received from day 1 until done! Scott is…read morevery knowledgeable, honest and trustworthy and that was so refreshing. I have a number of horror story behind me but my faith in mankind got a lot more hopeful after this flooring experience. I will continue to use Scott for any of the work that I need or want done that he and his wonderful team will take on for me. I also want to mention the value because the product quality, price and superior installation team can not be beat. I shopped for 2 months almost daily and I truly know this to be a fact!! Sincerely with gratitude, Barbara Jones

This company did a great job on our rugs 2022. Esther is so polite and easy to work with. They were…read morevery reasonable too. Highly recommended!

Jake came out and provided a great solution for me. he really helped me and my wife understand what…read moreit would take to replace our siding.

I signed a contract with John Canning to replace the roof and some windows. They replaced the…read morefacia and later the roof sub contractor replaced the roof and in the process damaged the new facia. Then the siding sub contractor replaced the facia again. They then began to have problems with other sub contractors and the job went on for several months. I found inconsistent numbers in their billing. I asked John why the totals were more than the addends and his reply was they do that to cover any mistake their estimator makes. The 3 carbon monoxide roof vents were damaged and on the contract to replace. They were only painted to look new and not replaced. I asked Ed Rollins why they were not replaced and he replied, we made a mistake and used that $350 on the gutter guards. PGRS started the job in April and didn't complete it until October. Richard S.

Scott has always been very helpful. When the measurements given to him were incorrect, he cut…read moreanother piece and had it delivered so the installation could be completed

Carpet Depot of Jonesboro recently installed carpet at my house. The salesman lied by omission and…read morewas deceptive. I scheduled an appointment for the salesman to come out and take measurements. The salesman, Scott when taking the measurements had to of observed the doors and the space between the doors and the concrete flooring. Scott, the salesman did not tell me before taking my full payment for installation that doors would need to be trimmed to close properly. The salesman also did not tell me that doors would be removed and left off after work was completed. When, I followed up with Scott, he was initially evasive before eventually making me listen to his long condescending rant explaining how the doors have to be trimmed. Carpet Depot completely glossed over the fact that someone (either installers or retailer that hired installers) should have told me ahead of time that the doors needed to be trimmed. I like most customers don't get carpet installed everyday. Had I known, I would have chosen to have the doors trimmed prior to getting the carpet installed or chosen a company that could do it all at the same.

From start to finish everything was awesome with F & F Floor Covering & Carpet. I needed a small…read morearea of hardwood flooring repaired in my kitchen then wanted the entire floor sanded, stained & resealed. F & F was able to schedule the quote visit within a couple of days from my call. Stacy took all measurements, asked me about my wants, made some suggestions and was on his way. Quote came in at a very fair and reasonable price (no gouging!) and I accepted. They got required insurance certificates to my HOA, scheduled work within a week and the crew arrived right on time. Work was done to my satisfaction (and then some), debris was removed, appliances returned to their rightful spot and house locked up as requested. I came home to beautiful floors that look amazing. Very happy I was referred to this company and I suggest you use them as well!

I hired F&F to buff and coat our hardwood floors after the painters left overspray. They assured…read moreme they could buff it off. Once the poly dried, I now see places where they neglected to buff that I thought was just dust. They missed corners as well. Very disappointing.

The folks at FF&W are wonderful. We picked out a flooring and once installed, the color just…read morewasn't right. I had a sleepless night. I thought I would have to live with it. I went back to the store to check on the color, thinking maybe there was an issue with the lot I received. there wasn't. Tracy made some suggestions and was so willing to help. We pulled up the flooring, replaced and carpeted another area -- all in, I was shocked how little extra it cost to redo the flooring completely! We will reuse the original flooring elsewhere to boot! it looks gorgeous! We had a slight issue with the cuts from the drain tile, and the next day, it was fixed. Treated well, priced well, easy to work with and their referrals to the other pros were spot on. I am looking forward to the next bathroom!!

the guys at Fayett Floor and Wall covering did an absoluteLu beautiful job on putting down LVP _in…read moremy bedroom. They we very nice and friendly and seemed to enjoy the work that they did. They were fast but not sloppy with their work. the corners and around the door trim was perfect. every bored was staggered perfectly and straight. They had to move some heavy furniture but did it without a single scratch. They also did a good job of cleaning up after they finished. They have done other rooms I our house as well and did a great job. Will definitely use them again for the next project!

Excellence ! Outstanding Service and Professional Business!!! From making the appointment and…read moreconversation by text message. All of my requests were done! The price was excellent fair and competitive! The care of my home and pictures before and after service was provided with vivid colors. I was texted immediately upon arriving and entering the home and when completed more beautiful pictures of the after quality blew me away how superb the carpets and stairs looked amazing, just like brand new! I am so impressed with Jules at how he loves what he does and customer satisfaction at the top of his the list! I was also impressed at the text he sent I weil let you know when I am done and secure the place. Sending a video as he closed the door put the key in the lock box and texted me completed and secured. And the receipt to my email and payment was sent. So beautiful, peace of mind and definitely a winner. Thank you, Jules you are the best!!!I will only recommend you and your company to do all of their carpets to my friends, family, realtor and current property management. I have never been so impressed and am very happy we met! The kindness of being able to ask a favor; nothing to do with carpet cleaning and I asked a favor, a picture of the trash company on my container and Jules sent it as I was not at the property and no questions asked he was kind to send it my way. His reply I got you covered!!!The videos made my day with the feeling that things were secure and beautiful done! Thanks again Jules! I will be calling again or texting for the next job!

Visited the Sharpsburg GA store to source a grout which had been used for our new construction in…read more2020. Whilst that particular grout and color is no longer available at Traditions, their Branch Manager Duaine Everett went out of his way to assist us. The new management / team at that branch is exceptional as is their revitalized showroom. We look forward to returning for both the product and the service.

Update... We picked up our tile at the warehouse and after…read moreopening the pallet we unfortunately found several broken boxes. Shane who runs the warehouse made it right- he immediately reordered our tile and adjusted our pricing to alleviate some of the unfortunate issues we had been dealing with. Review: We came here based off a recommendation to choose tile for an entire home renovation where we were using ceramic tile throughout plus more. Admittedly the selection is outstanding but that's where it stops... Salesperson was helpful only after being told we needed to come back at a set appointment to discuss options. A few visits later we finally were able to place the order. Keep in mind they do not visit site or provide any assistance in measuring. So, even after providing correct numbers salesperson called a few more times to ask for numbers again and at one point admitted to having misplaced them. And same salesperson continued having to consult with manager before moving forward... The whole process of just ordering was more complicated than expected, invoices so hard to read that we all had to ask for clarification, lunches being ate at desks while we waited for assistance, paying half up front ($7000+) and before even picking up the tile asked for full payment ($7000+ more) before my Construction supervisor could leave with a few items and finally after trusting the correct amount of underlay material was ordered after giving total square footage of home and then finding out we needed several more rolls because not enough was ordered costing us a few more thousand dollars .... As you can imagine this hurts our budget for house flooring at this point. We came here thinking we were coming to the experts but we are thoroughly disa My husband and I want to support small business in the area but unfortunately with unsatisfactory customer service and poor follow through and excuses after excuses it makes it difficult.