paid for the service, never received the trash can, called and complained for a refund and to cancel 7 months ago since I never was able to use it due to them never bringing the can as they claimed. I'm still getting bills and now I'm being threatened to be sued for not paying for a service I never used and canceled ?? do not use this service. either find a better place if you can, or take it to the dump yourself. this is outrageous . read more

I called because it's almost 6 o'clock and the trash has not been picked up yet. I wanted to see if there was a problem with picking up the trash today. I was unable to get through on the website. This is totally unacceptable. If you got a website make sure it works. read more

The service has been increasingly inconsistent. We have been on hold waiting for someone to answer the phone for over an hour so far. Special business note. Don't leave a customer on hold listening to ads about your service. It is annoying. read more

My garbage hasn't been picked up for over two weeks. I than receive a email saying due to staff shortages my garbage is going to biweekly no mention of credit or bill change. Another email to say that they will not pick up any bags outside of the container even though they aren't picking up weekly. On my 4th call wait, you can not cancel service on web and they have hung up on me 3 times when I've mentioned cancelation. THE WORST SERVICE I HAVE EVER RECIEVED! read more

They missed our cans last week and then said they would pick it up on Monday and never did and so I called again and then they said they would pick it up Tuesday and still never did. Customer service sucks and they lie. Do not use this service you will end up canceling read more

Don't use this company! Boo!!! Bad customer care! No can delivered! Sassy customer service reps! They just keep telling lies "the can is coming this week..." not it is not. No bulk haul either! Don't use them!!! read more

I started service, I think 5-6 weeks ago. My can has never been emptied. I've tried calling several times without success. I can't seem to get ahold of anyone when I call. I'm trying to cancel my service without success either; no one picks up the phone. read more

At my job, we have a regular pickup on Thursdays. The driver who just swapped our dumpsters a moment ago did an amazing job! In fact, he went above and beyond my expectations! A plain swap would have been a job well-done in my opinion. I had some trash that I was just going to put in the new empty dumpster once the old one was gone (The old one was too full). I happened to come to the back where our dumpster goes. Behold our driver also tossed our would-be overflowed trash in the new dumpster for us. I wish I had his name, but we are Tri-State Water Power & Air (Nashville Branch) and we get a dumpster swap every Thursday. I hope you can track this driver down to tell him we thank him for his exceedingly excellent service!! 5/5 read more

The customer service for waste management is an absolute joke. They have no problem charging you for services, but when services are not rendered they are NO WHERE to be found. After waiting on hold over an hour on multiple occasions, no one EVER answers the call, or it get disconnected while holding. When you press the option for new services -BOOM!! Instant answer. But when you try to tell them your problem "hold on, let me transfer you". NO B**** I SAID I WANT A MANAGER!! Sat on hold for 2 hours until their offices closed...not once....but twice... Never in my life have I seen a company with such shitty customer service that I would VERY blatantly call them out on their shortcomings publicly and have everyone I know, cancel services with this company. read more

I'd give negative stars if I could. Deceptive sales tactics, no service after the sale, #wmdoesnotcare Be certain to get FULL DETAILS prior to ordering service. Request a written estimation of cost including all hidden fees. We started with a sales rep named Joe. He was so accommodating. Ginger Richardson took the order. She was so accommodating. Waste Management's sales team will fall all over themselves to get an order. They will "match" pricing, waive delivery fees, offer to call back to be certain they get credit. They gloss over additional fees you will incur. They offer no details or mention those additional fees can double the initial quote. WM rents containers with half their capacity included in the cost, then charges outrageous fees if you go over. After they retrieved their dumpster, leaving trash on the ground where the dumpster was, they hit us with a final cost almost double their original quote. During multiple chat and phone conversations, we got a variety of explanations. WM's front line reps state this is a common complaint; they hear it all the time; the salespeople don't provide the information and customer service deals with angry customers after the fact. A supervisor was supposed to research and call back, but did not, until we called & asked for a status update. A supervisor called two weeks later and told us "it's in the document you e-signed, these are not WM's charges, they are the landfills, each landfill charges differently, the sales rep told you the included weight and you went over (one would assume the container capacity would be included in the cost, however approximately half the capacity is included in the cost)". If you fill the container, you are going to go over the included weight. When we went up another level, an aggressive, borderline rude representative repeated the same company line and stated there's nothing he can do. When this person's supervisor, Daniel Harwell, called, he reiterated the same unsympathetic, robotic responses and offered a "courtesy credit" we discovered a previous rep had entered, yet no one disclosed until Daniel was trying to appease. All the while, the tones, and attitudes of everyone we spoke to confirmed this is something they deal with frequently. Standard business practice. Apparently, Waste Management makes so much extra money from hidden fees and undisclosed charges, it isn't fiscally beneficial to alter their techniques. After contacting corporate, we get Jackie in a department called "wmcares". We forward all emails and timelines to Jackie. She says she will research and get back to us. Jackie calls a week later and tells us, after research with the previous rep, she cannot do anything for us. When asked what she researched, who she spoke to, she finds the email from Daniel Harwell and reads it. She did not go beyond that email, did not research with sales reps, waited a week to respond, when she could have just read the email back to us when we forwarded it to her. They should change the name of her department to "wmdoesnotcare" Very disappointing experience. We will never use them again for any of our construction projects and we will relate our experience to anyone looking for recommendations. They gouged us this time, but never again. If you've experienced this, here are the links to the Better Business Bureau and the Federal Trade Commission to file complaints. https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc https://www.bbb.org/us/ar read more

When I started this research I was convinced that only I had problems with Waste Management, but when I read the many complaints, realized that mine were mild in comparison. So I ask the question, why do you still pay your Managers and the person you call your CEO?????Because I am going to have their asses in a sling when I am finished publicizing my situation here in TN and what I intend to do about it. Before I was just angry when my trash was thrown on the ground and not picked up; or when my garbage can covers were left open and it rained like hell; or most recently when the garbage cans were lying on the ground and the trash not picked up even though I paid my bill. I called over 7 times screaming and cussing asking to speak with prominent supervisors but it never helped. A week later the same situation occurred. So now instead of getting angry and causing myself physical harm, I decided to get even where it hurts most: in their pockets. Starting with flyers all over town convincing people who possibly thought of WM as their Waste company, to think differently and find some other more reputable service, if that even exists. But whether or not I get results, I will still have the satisfaction knowing that I didn't just roll over and allowed them to step on me. There is no doubt that this tactic will gain momentum and others will come forward. That is the American Way!!!!!! read more

over priced. driver to lazy to put the can in the yard. he leaves it in the street. $66 of 3 months is too expensive. they do not het out of the truck to pick up extra trash. Why do i need to pay in advance for 3 months of service. I do not pay my electric, gas, lawn service, or any bill 3 months on advance. read more

They didnt pick up the trash and said the driver said the container wasnt at the street. The can was at the street before dark the day prior to pick up. Customer service says they will be out the next day by Noon, its 1216 so I called office is closed and the automated service says it will be Monday. The lady i spoke with should have said Monday since they are closed on Saturdays. They are way over priced, when my 3 months is up I will be switching to a new company. read more

For four weeks my trash cans are sitting in front of my house with the promise they're coming to pick up. Every time I call there and it's the same story.. i'm really sorry and I create a work order for you and will pick them up tomorrow...". Cans are full of maggots. Absolutely horrible 'customer service read more

I'm not one to write negative reviews. Everyone makes mistakes and to be honest, our service wasn't bad the entire time we had it. However, the last couple of months we have had difficulty getting our trash picked up. Most weeks we have to call multiple times to get it picked up, and even then it's usually a day late or they just tell us someone will get it next week. At one point we had to wait three weeks to get our trash picked up. When I called, a couple of the customer service reps that answered seemed to understand and care about our problem. For the most part, though, the customer service reps didn't really seem like they cared. Even when I called to cancel, they really didn't do anything to try and keep my business. In my opinion, it is such a big company they don't really need or care about individual service. In this case, you don't get what you pay for! read more

I live in The Venue at Cool Springs and Waste Management is the garbage service here. They come at all hours of the night and wake up our entire building, even though city ordinance states otherwise. I have called their customer service and been told they will fix the issue several times, but it is never fixed. I am writing this review at 138am, as they just woke me again. The city of Franklin has partnered with Franklin Police and will issue a noise violation ticket for 50$ if they are able to catch them in the act. Clearly 50$ penalties aren't going to deter them, and the Police have better things to do. Waste Management is a terrible company. read more

Having waste management as a trash company was terrible. For the first few months they picked up the trash on a normal schedule. Then slowly started shifting gears. Some weeks I'd find that they never came down my street. When I tried cancelling the service, they told it would take 5 business days to get the bin picked up. It was picked up 8 business days later, causing my rental company to charge me $75 dollars after I had moved out. I then called to see what happened and the reply I got was "we did all the right things, I don't know why it didn't get picked up on time." So now I'm out $75 for no reason. Save yourself the trouble and FIND ANOTHER TRASH SERVICE. read more

We had PDQ trash service for 3 years and they were fantastic. When Waste Management bought PDQ the service went downhill in a big way. The customer service representatives are rude and unprofessional (Ashley, specifically). They don't care about their customers or providing quality service. They have missed us for pickup several times and when we call we've been told they will get us next week. They are unprofessional in my opinion. We are paid through March and after that we are switching to a smaller, family-owned company. read more

Wish I could give less than 1 Star. Felt the need to leave a review after my garbage has not been picked up for the 3rd week in a row and multiple calls. On one call was berated by the rep because we typically put our can out early morning of pickup and not night before. Advised her the issue has never been getting missed because the garbage was not placed out in time, the issue is they do not bother to come at all. They ride by and miss the entire street on a regular basis. Our pickup day is on Thursday and was told it can be picked up well after 5p yet you cannot call after 5p to report you have been missed so when you call you are told they do not pick up on day it is reported and will be the next week sometime. (No refund when complete weeks are skipped. That $$ stays in their pocket). Have spoken with a couple of very nice reps and have spoken with reps that should absolutely not be working with the public. I don't know how this company stays in business. Terrible service and does NOT care about the customer. read more

This company is absolutely HORRIBLE!!!! They will continue to miss their scheduled pickups and LIE about when they will rectify the issue... They repeatedly miss picking up my open top and compactor (business) and then tell me I have to level the open top off before they will pick it up...."UH the open top is full because you did not pick it up on the scheduled pickup date".... Call center Reps are horrible as well and only pass blame to the customer..... DO NOT USE THEM!!!! read more

This company raised the cost of my service and didn't tell me about it. When I sent in the amount of my previous payment, they told me that they were cancelling my service because it was short even though I had already paid the majority of the quarterly bill. read more

I had a commercial account with WM. They are the hardest company to cancel service with i've ever seen. My business closed so I needed to stop service.It took 2 mo. of different people, a certified letter saying i'm out of business .This cost me 2 mo.service and now I get a bill to remove the dumpster. I have to pay you to remove your own dumpster? I will never use this company again and hope no one else does either. read more

We used Waste Management for our office building for almost two years, as an admin had picked and signed a ridiculous contract with them. After a few months, they stopped regularly picking up our trash or recycling. Reps have excuse after excuse as to why, mostly some BS about how they couldn't get to the bins... which they clearly could. For all their incompetence, they wanted to fine us for terminating a 3 yr agreement early. Um no. When you don't even pick up the trash, we have to get service elsewhere. It's now 6 months later and bills have started up again, charging us for them to come pick up their own bins. read more