I've been coming to this location for years, always had such a great experience with the same guy…read moreat the counter. Looks like he no longer works there. I came in with a bunch of Amazon returns. Only one had to be processed at the counter, the rest I was able to complete at the self serve kiosk. The employee who helped me was so unfriendly. Not even a hello. But that doesn't really bother me, most young people in the customer service industry behave this way. The issue was, she walked away from the register in the middle of my transaction. Didn't say a word to me and just left me standing there. After about 5-7 minutes of me waiting, I asked the other employee if she knew where the other girl went or if she could help me. She just continued waiting on new customers while I stood there. The other employee eventually finished my transaction and I never saw the other girl. Service here has gone downhill, might be worth the drive to the Southington location.

Waited about 15 minutes for 2 different staff to print me out some ordinary simple paperwork. The…read moremain printers were not working. They kept telling me to check and wait it should be printing. No you get away from the back room and come help me yourself. The pages finally printed and the ink is faded and they still charged me full price. 3 employers working very unprofessional. I heard swearing in the back where you can hear them loud and clear because they are loud. They were gossiping heavily and having customers who should be in and out waiting. There was a women who gave someone an item for free yet I had to pay over $8 for faded ink paperwork.... Where did the other man go who used to work here. This ups needs him back, he was playful but knew how to multitask and get his work done professionally. I'm annoyed and disappointed.

Do not buy performance ski boots at Bob's Sports Chalet…read more I recently bought a pair of Salomon S/Pro Alpha 130 ski boots. After my purchase I brought the ski boots home and put in my footbeds only to find that the ski boots caused my legs to bow when I flexed them. I understand that each skier's anatomy is different and their experience in a particular ski boot will vary. However, Bob's does not carry an extensive line of performance ski boot alternatives and I asked for a refund. I received a refund but was charged a 10% fee. The ski boots were never used and were returned in 1 week after purchase. I was mindful of the salesperson's time when I tried on the ski boots in the store and I made a good faith effort to test the ski boots with my footbeds at home. Given the fee that I was charged, I do not believe that Bob's Sports Chalet gave me the same courtesy.

Bob's Sport Chalet, STAY AWAY, don't do business with this creepy owner…read more I ordered two very expensive items and they never arrived. I contacted customer service and the same person, a man always answers the phone. I'm assuming it's the owner. He told me he would check on the order and get back to me. He never got back to me. Weeks went by and finally I contacted my credit card company and filed a dispute. I just happened to be at the post office picking up another package and when they went back to get it, when they came back out the postal worker said "oh do you know you have another package here for you?" The package from Bob's Sport Chalet had been sitting at the post office for weeks. The man in Customer Service never followed up on the package and it's whereabouts. I immediately contacted customer service at Bob's Sport Chalet and was treated extremely rude and yelled at by the same man that I spoke to in the beginning. (The Owner). Bob's Sports Chalet is owned and managed by Bill and Belinda Gonsalves of Bristol CT. The success of the business is by emphasizing the quality of service. I can't believe they have the nerve to put this in their ads in on their website. He very specifically said he would not give me a refund and they don't deal with people who file a dispute. He hung up the phone. I called back numerous times only to be hung up on again and be cursed out. He's a despicable man and a bully! I'm out almost $500, no fault of my own. The owner didn't care that the items were brand new packages and were sitting at the post office and it was not my fault that they were never delivered. I had every right to file a dispute. This is a horrible business and as you can see if you read the other yelp reviews, it's happened to many others. Please stay as far away from this company as possible, if you value your money and have any Integrity. This company doesn't care about their customers at all!

Basically the same review as the other Chuck and Eddie's review that I have, but this place is…read morebigger. Although even though it is bigger, it doesn't seem to have that much variety in brands. Quite big, but limited in picks. Mechanics tend to jack up prices and have a certain attitude, but the individuals at this location seem a bit nicer too instead of being mad at the world if you ask a question or two. Moral of the yelp: don't go to junk yards that are two, three states over just to waste your time and money. but for instate residents it's definitely worth a shot for the small fee

Terrible customer service from start to finish. I asked for the correct part for my car, and the…read moreemployee gave me the wrong one. When I came back to return it, he refused to help because I didn't have the original paper receipt. I showed him a photo of the receipt and asked him to look up the purchase in the system since it was bought at this store, but he wouldn't even try. I also showed him that the part they sold me did not fit my car, but he just kept saying, "There's nothing we can do." There was no effort to fix the mistake, no exchange, and not even a store credit, even though the error was theirs. Because of this, I ended up losing nearly $300 and had to buy the correct part somewhere else. I've never experienced such poor customer service. I will not be returning, and I would not recommend this store to anyone

We have been using HARP for quite a number of years--at least 13 when our last air conditioning…read moreunit was installed. We needed service today and a true gentleman, Zach, came out to help us. He was knowledgeable, friendly, well spoken, and very accommodating. He told us our options without any pressure and now it's up to us to decide how we want to handle it. I will definitely ask for Zach to return to our house to complete the service when we've made our decision.

I have always had positive experiences with Harp. The most recent is that Zach E. was just at my…read morehome fixing my air conditioning, and he was incredible. He was very knowledgeable, very friendly, and very efficient. He answered all of my questions and even some for my neighbor! I am very pleased with the service and I will continue using Harp.

First time leaving a review! We hired Westchester Cleaning Services for an office cleaning and the…read moreexperience was simple and smooth. They showed on on time, were super easy to communicate with & worked around our office schedule. The common areas and restrooms were cleaned thoroughly. Our space felt and looked noticeably better afterwards. Nothing felt rushed or overdone. Overall a solod experience. Highly recommend!

We've been using Westchester Cleaning Services for a few months now and they've been solid from day…read moreone. The team shows up on time, they're respectful of our office hours, and they actually pay attention to small things without being asked. What I appreciate most is how easy they are communicate with - if we something adjusted for the week, they respond quickly and take care of it. Our places looks consistently clean and it's one less thing I have to worry about it thanks to this amazing service.

I purchased corrective lenses for grandson's mask and literally everything about the transaction…read morewas exemplary. Seriously! The website was easy to navigate, checkout was a breeze, and communication was excellent every step of the way. If only everyone did business this way!

I was going to Turks and Caicos and really wanted to make the most of the clear blue water, so I…read moreknew I needed a good, quality snorkeling set. The resort provided free rentals, but because of Covid, I felt more comfortable just bringing my own. I traveled to the Galapagos islands in 2018, and had a terrible experience with the snorkel gear that I was using. I was having a very hard time having my nose plugged and it was causing me a panic, and therefore I did not enjoy the snorkeling experience. It turns out that now full face masks are now a thing - and New England Dive had plenty of good options! They were reasonably priced and the person assisting me took them out of their packaging so that I can really see how they worked. I left the store with a new snorkeling mask, confident that this experience was going to go much smoother - and it did! I'm so grateful that I found this mask. The store is huge, even though it looks kind of small from the outside, and their inventory is huge. I visited Cabela's and a couple of other sports stores, but none had this particular style of mask.

Cannot recommend anyone more, my boilers motor went out messaged him at 5 heard back within minutes…read morewas out at my house within a few hours was on time and did amazing work and was so fast. He is super friendly if you need work done this shop is your best bet.

This wonderful man read a post I posted. "My good friend and neighbor is confined to a wheelchair…read more She knocked her computer on the floor and it broke. The thing is, she's lucky she has use of her arms and helps the other residents at the facility who can't use their arms or have inaudible speech, order their meds, Groceries, supplies, things off amazon. She wasn't worried for herself as much as she was those that depend on her. Dennis responded immediately to my request. He had an extra lap top and would love to donate it. It is a gorgeous lap top and she is so grateful. We both thank you from the bottom of our heart. I am Moving soon and I kept his business card so I can use his services Such a kind, honest man. Thank you

Great Fantastic Service Items For All First Responders and All The Rest Of Us That Gave Our Life's…read moreor Large Parts of Our Life's to Help Strangers Live on in America. Please Stop Before Talking Start with Kindness Respect and Thank People even if You Don't Know Them it's Free. Prices were Great tooo.Fours Years have been the most Stressful of All Our Life's. Blessed!

Really good service…read more I was looking to find some scrubs that fit as a big guy and I had several options. And they gave me a 20% discount since I am working at a doctor's office. Found 2 tops and 2 bottoms. The store is also expanding so should have even more stuff soon. Five stars for all searching they did for me. I was very impressed.

So on a whim i decided i wanted my tv mounted at 3 am Friday i booked online for a 9:30…read moreinstallation. I got a call around 8 am they confirmed my appointment for install and around 10 cesar arrived. Now I had no bracket no screws nothing and he was so amazing he got right to work and was so professional and kind he went above and beyond even helped to seal an out of order outlet he didn't let me clean he insisted on removing the dust from the drilling himself. My tv looks beautiful I'm just so happy I choose this company I highly recommend them !!!! Thank you for the amazing service

These people are the most professional and nicest people who do GREAT work!…read moreI already asked the owner to have them come back to do more work!! The best among the rest.