1. Wolf Hills Restoration

    1. Wolf Hills Restoration

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    Wolf Hills Restoration

    5.0 (3 reviews)
    Open Open 24 hours

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    Services - Wolf Hills Restoration

    Damage restoration

    Environmental abatement

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    Dolbier Floor Care & Restoration

    Dolbier Floor Care & Restoration

    4.4
    (5 reviews)

    We were amazed at the quality of work by Dolbier on our old Persian rugs, they came out looking…read morelike new! Derrick Bond, the gentleman who delivered our rugs, could not have been kinder and more helpful. He helped us move all our furniture around until we felt it was in the perfect place. We just can't say enough good things about Dolbier, we highly recommend them to anyone who wants professionally cleaned are rugs. And hope that you get Derrick to be the one who delivers! Great work!

    I am filing this complaint against Dolbier Disaster Restoration (DDR ) for reasons that are listed…read morebelow. These events occurred while they were repairing our roof. A large tree limb fell onto our roof. It created holes in the shingles, sheeting and decking. The damages were covered by our home owner's insurance policy. The insurance adjuster allowed for replacing the shingles and sheeting on the entire roof and to repair the damaged decking. DDR was selected to do the repairs, they were provided with the adjusters' scope of damages--replace the entire roof and repair decking. I used the following terms to identify my view of the structure of a roof. Shingles are on top of the roof, sheeting goes between the shingles and the decking, we had two layers of sheeting, felt and titanium, decking are 4x8 sheets of wood that are attached to the rafters. The roof that was struck by the limb and authorized for repairs was one entire side of a gable roof. I happened to climb on to the roof and observed the roofers as they were working.This is what I observed-- 1. Approximately 1/3rd of the roof had been removed. The roofers were in the process of replacing this part of the roof. The balance of the roof was untouched. DDR was authorized by the insurance adjuster and myself to replace the entire roof. They arbitrarily opted to only do 1/3rd of the roof. Why would DDR replace 1/3rd when they were requested and authorized to replace the entire roof ? 2. I observed that the roofers were in the process of laying down felt paper. They were rolling the felt over a large hole. The hole was very noticeable- it was about six inches wide. A visual inspection showed the hole was also in the decking. The titanium was not present. It was very clear that the workers were going to cover the hole and not repair the decking. There were other holes in the roof. They had already covered these holes with the felt paper. There was no material on the roof to repair holes. It seems reasonable to assume that the other holes were not repaired-they were covered with felt. Later I found on the ground the piece of titanium paper that cover the hole, apparently the roofer cut it off and threw it over the side. It has a large tear where that the limb made I have this piece of titanium. I contacted DDR and advised them of this situation. A few days later a different crew arrived. They properly replaced and repaired the entire roof. A frightening thought --Without proper roof repairs, rain would continue to entered our home year after year. We all can envision the consequence of the damages this would have cause to our home. Thank goodness my 78-year-old body gave me the strength to climb onto the roof. I do wonder if this happened to a person unable to climb onto the roof, or assumes the repairing company would do what the insurance company felt necessary to properly repair their roof. Can you imagine what their life would be like when these defects was discovered ??? FYI, I've been in the property casualty and risk management insurance for over 40 years. My first job was a claims adjuster. I've worked with very honorable professionals. It is very difficult for me to imagine that companies can provide this type of service and walk away leaving the homeowner in a pickle while there were fully compensated. Thanks for taking time to review this matter. Regards, Tim Cummings, CPCU

    PuroClean

    PuroClean

    5.0
    (2 reviews)

    If you are reading this than you must have had something devastating happen to your home or…read morebusiness. I want to say I'm so sorry and you will be able to recover somehow. I had a raccoon get stuck and die in between my first floor and basement. Though I didn't exactly know what it was until Puroclean came to rescue me I knew something was very wrong. When I first started smelling the faint but unmistakable odor. I started calling around. I called everyone in the tri-cities. (This was on a Thursday). The answers I got from other companies were either A. It is just a mouse or squirrel and the smell will go away or B. Sorry we don't do that kind of work. On Friday I woke up with a massive amount of flies in my house. Called more companies from here to Texas. No one would help because of the location on dead animal. I'm a single mom who just moved to the area. I didn't know anyone who could help. I called my insurance agent they don't cover animal damage. Apparently this is a thing with insurance. So I went to the hardware store and donned myself in PPE and tried to cut it out but I couldn't find it... On Saturday I tried again. I switched my search on google and found these guys. Called them on Sunday. Crying ... because it was awful.... I will spare you the disgusting details. Puroclean came out on Monday. Rick was very professional and listened to me. He was the first person to believe me. Tuesday I made plans with the office staff which was just as emphatic to my situation. They moved around their schedule so my daughter could have her second birthday at home on Saturday. They saved her presents and decorations! My mom heart is exploding! Wednesday my heroes showed up. Michael and Rick went to work. I was not there but I know this job was not for the faint of heart or stomach. Like I said I'll spare you the most awful disgusting details. They only planned to do one round of disinfecting and purification but it was bad! So bad! Just awful that they came back for a second round to make sure they got it all. Lucas and Michael went inside my home watered the plants on my back deck (it's 95 degrees outside right now) grabbed more dog food so I wouldn't be more traumatized. They went above and beyond. They listened to me cry and answered all my questions. They didn't judge me. I thought I was going to lose everything, my carpet, my mattresses anything soft but they saved me! They saved me! I will always be grateful to this amazing company that did the impossible. Thank you Puroclean! Thank you from the depths of my soul and I feel so blessed to have found you and met you. Look no further this is who you need to help you. They will be patient, understanding, professional, go above and beyond to bring your home back to your safe place. There's still much to do but I can do this now.

    I don't think i have ever encountered a group of people who were more compassionate, professional,…read moreand hard working than this bunch. They helped us sort our stuff after a calamity at our home, and not only did they take everything and pack it well and hold it for us for months while we sorted our situation, they helped us find objects we'd lost years ago! Also once I left them waiting like an hour due to a miscommunication on my part and pure professionalism ensued. If you're in a situation where you have to use this company know you're in super good hands.

    Wolf Hills Restoration - damagerestoration - Updated July 2026

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