I don't know the quality of his work. My rating is based on the absence of his professionalism. He…read morerefused service. Didn't give me a reason why. I understand it is up to the dentist's discretion but he had me pending follow-ups for two months only to refuse service with no further information. I could have simply found another dentist. I asked if there was something he needed or anything I could do. The office said they didn't know.. he just didn't want to perform any service. I asked if I could speak with him. They essentially told me no. I asked if it was something I did. They told me no. If you're military, look elsewhere. What an inconvenience. They told me they service another military member and are familiar with what is needed. For that reason, I thought I would be in-and-out. I continue to be puzzled about why Dr. Capozzi refused service.

Have been going to this office for about 15 years. Love the staff- they are so knowledgeable and…read morecaring.

After my latest cleaning, I can say my hygienist Tressyn is extremely thorough and very skillful…read morewith her attention to detail. She is friendly and gave me some great tips about using Waterpiks, showing a genuine interest in my dental care. Her expert cleaning technique was gentle without causing me any discomfort. That made the cleaning visit pleasant. I highly recommend this office and the great staff to family and friends.

I have hated going to the dentist since my days in the Army ! Ever since I started going to…read moreSouthern CT Dentist it's been nothing but a great experience! The staff is Awesome and so incredibly nice. The 2 Dentist I've seen are just the best. I never post reviews good or bad but when I received an email asking how satisfied I was with my visit I felt this business deserved a great review. I highly recommend using their services. You will not be disappointed !!!

not accepting new patients, wish they would update their website if that is the case.read more

I have been to different dentists over the years. Some were recommended and others I picked because…read morethey were either in network or local. This was both. My dental insurance has an app to help with narrowing down things such as customer reviews, in network and pricing. So keeping that in mind, I decided to try this place. The bonus being that it is in my neighborhood, too. I went for my first appointment and evaluation of what needs to be done. When I set my appointment, they suggested I come at least 15 minutes earlier. I usually do that as a rule anyways. My first encounter upon entering was the receptionist. She greeted me and said, "Welcome to our office!" She also greeted me by name. In the past, at other dentists, I have usually encountered the, "What's your name and what time are you here for?" Even if I had been a patient for a while. My first time here, I was treated with such high regard. But seriously, these employees were happy and inviting. I was told that I wouldn't have a long wait and I could relax and read any of the myriad of magazines available in the next room. I didn't wait long and was led to a room at my appointed time. The dental hygienist introduced herself and asked me various things about my dental history and questions I answered on the paperwork they had me fill out. We chatted for a short bit and she said she would be taking some X-rays and that Dr. Palchik would be in soon after that. X-rays didn't take long, then in came Dr. Palchik. Her and the hygienist had gone through them and she explained to me what she saw. We decided on a plan of action and made plans for another appointment. She was positive and energetic and made me feel at ease. She even checked out what my insurance covers on her system and gave me an idea of what one of my procedures would cost before and after insurance. I have been back for an emergency appointment, a cleaning and crowns. I have never felt as comfortable at a dentist as here. They work with you and your insurance and budget and make sure you are happy with their work. I highly recommend this office.

I've been going here a few years now and like their services. Staff is very friendly and prompt. I…read moreleave feeling cleaned and refreshed!

I called to have a tooth extracted because I was in pain. I was told I would need to see a dentist…read morein their office first to get a referral. I saw Dr Ritter had an x ray, no infection was viable. I was told I could see the oral surgeon or a Dentist hat does root canals . I left the office still in pain to decide who I wanted to see the tooth already has a root canal and cap. I called again to make an appointment with the oral suregon to have it extracted . I was told I would need a consult first. This is crazy it's just about money they don't care about patients it the patients pain. I will call another Oral Surgeon that cares go in for a consult and have it extracted,. I have nothing good to say about a dental office that would leave a patient in pain for weeks stay away from these sales people money is the only thing they care about.

Thank you so much to this incredible team for great dental work! The staff was helpful- I went in…read morefor a tough producure- wisdom teeth taken out They were helpful welcoming and made me feel comfortable. Everything was a breeze. The follow up reminders were excellent to keep me on time and ready highly recommend

They are rude .I had confirmed my son's appointment and mine. And they turn red around and said…read morethat I didn't confirm my son's appointment when they send me a text that said for 2. People . And I did they cancelled.my sons appointment. Because I did not get the phone call. I had to give my appointment to my child . And now I am in pain. This is ridiculous. If I could give a zero start I would

Started seeing Dr. Elahi a few years ago. Last year started having headaches and neck pain. Went to…read moreDr. Elahi to see if it could be related to my mouth in any way. Spent a year working with me on options from my bite to cavities to finally figuring out my jaw is out of alignment and providing me with a temporary retainer until the permanent one comes in. I was in so much pain this past year and I can't thank Dr. Elahi and his team, Alex, Stacy, and Tracy for consistently listening to my concerns and being willing to try different options to figure out what was wrong. Thank for not giving up and helping me diagnosis my pain and resolve it. Wonderful office here! Highly recommend.

Such an amazing office! Tracy was the best hygienist I think I've ever had! They all worked…read moretogether to help me come up with a treatment plan and really put my dental anxieties at ease. I highly recommend!

The front office staff have been changed and not for the better. The work by the dentists and…read morehygienist is excellent. Dealing with front office staff is a nightmare. We have moved on after decades there

West Main Family Dentistry is top notch. From start to finish. The front office receptionist are…read moreoutstanding. Extremely helpful. The hygienist are wonderful. Dr.Aleksieva is so compassionate & extremely meticulous in her beautiful dentistry. As well as Dr. Balfour is gentle, efficient & compassionate. My family & I could not imagine going anywhere else. Truly the best care & treated like family. Fantastic Dental Practice. Highly recommended.

I had a very positive experience here today. i was a bit nervous as I hadn't been for a teeth…read morecleaning since pre-covid. Charity, my hygienist was just wonderful--kind, comforting, and incredibly good at what she does. The dentist, Dr. Devereaux, was thorough and quite professional. Even the receptionis/ scheduler was lovely and kind. Call Definitely a 5 star experience! K. Kennedy

Dentistry is big business I get it but customer service is huge. Dr. Zia had the nerve to blow me…read moreoff for weeks and then finally follow up with a 7:30pm call on a Sunday night to tell me that my implant is going to cost $2k dollar more than what we originally discussed. She tired pressing me to make a decision b/c she was going on vacation. Please if you don't have to go here please don't. I can't say anything else was wrong but Dr Zia is absolutely horrible. I hope others don't have the same experience by all means I'm very upset at the service.