Mike and Matt did an amazing job laying the tile on our basement floor, they were very careful and…read moreI couldn't be happier. Alissa helped us select the the tile, grout and trim she was extremely helpful throughout the whole process.

This is a fair review of our experience which was not a good one for us. We choose Battle Creek…read moreTile because we wanted to support small businesses. When we first went to BCT in May 2021 to shop for new carpet we met John and he was very nice and very helpful. We were looking to carpet a very small living area, hallway and staircase. We brought samples home and decided on a Milliken Nylon carpet. We set up the measure and they came the following week. We waited a few days for the quote and when we didn't hear anything back from Robin, my husband reached out to her so we could get the quote and get things rolling. When we received it VIA email my husband had to request a break down of material , labor etc. because Robin didn't offer one. We never saw a diagram and I didn't know we should have been shown one. She only sent the cost. When we got a breakdown, we placed an order for a 13ft carpet and a bound edge for the staircase carpet and set up the install for July 12th. July 12th..JT was our installer. JT arrived at 8am with helpers to help unload the carpet from the work van, the helpers left, leaving JT . Our carpet was brought into our home in sections, which I thought was odd because we ordered in a 13 ft roll. They are the professionals so I trusted they knew what they are doing. We ordered the edge for the staircase carpet to be bound. It was not. A phone call to Robin and there were no apologizes, only excuses. She said it was bad communication between us. The bound edge is on our invoice and suppose to be ordered that way. Robin screwed up. So the staircase carpet was delayed. No apologies. July 13.. JT came in the morning to finish up the install. When he left I noticed a seam in the middle of our hallway and a second seam directly down from the first one in our main hallway. I was livid. This is a very high traffic area in our home. It was very visible and there was absolutely NO reason to have ANY seams there. The carpet that transitioned into our kitchen to hard wood flooring we requested to have rolled and it was lumpy and the edging was so uneven it looked horrible. There was a hole in the corner of the carpet going up our staircase where it looked like JT cut it short so he tried to hide it by tucking the carpet into the hole. The carpet was loose in areas and the cuts were uneven in locations by our heaters and by the walls. I called Battle Creek Tile immediately and asked to speak with Robin. She was on vacation. I spoke with another gal in the office and explained the awful install and how upset we were. We spent almost 4 grand on this carpet! She was going to leave Robin a message. That was not acceptable. I took video and sent Robin a ton of pictures. I called and asked to speak to John (owner) because I was so upset. John pulled our file. A few minutes later Robin called me. She was sending someone to our home the next day to asses the problem. Again no apologies. July 14th..Adrian came to asses along with JT. I pointed out all the flaws. I expected Adrian to come take a look and agree that the whole carpet needed to be replaced. She said I would have to take that up with Robin or John she was only here to fix the seams or any other problems. I was on the phone with Robin at that moment while Arian and JT were here. Robin tried telling me there was nothing wrong with the carpet and it could be repaired. I told her you can't move seams and I didn't want seams in our main traffic area of our home!!! Robin was very argumentative and tried talking over me. She finally agreed and said she would get the replacement ordered. Again, no apologies July 29th..I received email from Robin that our next install for the replacement was scheduled for "August 31st". August 12th..I received email from Robin that Milliken pushed production to August 20th.. August 23rd..Email from Robin w/attachment. Carpet was delayed per Milliken. Sept 31st. Adrian and Scott installed replacement and we are happy. I will give them credit for replacing the carpet and say Arian did an amazing job with the second install.

We went to Christoff and sons based on reviews and and we were sadly disappointed. We had picked…read moreout carpet for our master bedroom based on the sample shown which we liked and because it was stated that it was in stock. The carpet was installed properly and the installer was very good. Unfortunately the carpet did not match the sample we had gotten from the store. It was not as plush as the sample and we felt that the issue needed to be addressed at the store. For what we paid, we did not feel it it was a good value. We returned to the store to express our concerns and showed the salesperson the difference between the sample and the carpet that was installed. She agreed and said she would let us know what they might do to compensate us for the lesser quality. We have not heard anything from the salesperson or Christoff and Sons. Apparently they are not at all concerned with customer satisfaction. We explained that we will be remodeling the the kitchen and replacing additional carpet but we certainly will not be using Christoff and Sons as they don't seem to care.

Had two bedroom wood floors done over a year ago and everything went perfect. Recently had carpet…read moreinstalled in living area and after it was installed, we noticed some serious defect issues. Tom came out, took one look at it and said they would replace the carpeting. Due to their long history with suppliers, he was sure there would be no issue with the manufacturer and in short order replacement carpet was installed. We thought there would be months of back and forth with the manufacturer but no...Christoff came through for us with zero hassle. Such a pleasure to deal with the owner and his staff of professionals.

Everything went fine. Quality of work. Products they sell is fine quality either way a range of…read moreprices.

We're very pleased with our new carpeting. From start to finish, Vince Marsilio and his staff were…read morevery helpful, knowledgeable, and professional. Many choices available and we were able to find just what we wanted. The installation crew did a great job. They were on time, very knowledgeable and professional. We would highly recommend West Michigan Carpet to our friends and would be happy to do business with them on any future needs.