This is a lovely hotel in an excellent location. The concierge and valets were outstanding-helpful,…read moreattentive, and very personable. The one gentleman shook all of our hands as we left which was so nice. We had breakfast at the Rise twice, very good, and dinner once, which was good though only as one server was working our side of the busy dining room, it was slow. We stayed in the modern wing in a family room which was spacious and lovely. In terms of negatives, the mattress was hard and lumpy, and there was the only one small hook to hang towels and robes, so not much room for our party of three. I mention this because the Grand has a sustainability focus and encourages guests to re-use towels, which we did: more hooks are needed. The reading lamps on the headboard did not work. The major problem we had was the temperature of our room: the thermostat read 16 but it was more like 20; too warm for sleeping. I called down to reception and concierge and there was no answer - multiple times - I think perhaps the phones were malfunctioning. I reached an operator who said she'd leave a note as she was leaving in five minutes. I went down to the front desk and the staff member told me she could adjust it from a control panel in the lobby (?), however, the room stayed too warm. This definitely took away from the experience as I didn't sleep well and expected better from a five star hotel. Lastly, and this is small, but the greenery out front (topiaries and flowers) and in the hallways are plastic, again, not five star. For a hotel focused on sustainability, natural plants would be much more suitable.

Ask for an upgrade. Rooms are SMALL. VERY SMALL. The concierge is simply AMAZING and can help you…read morewith all your needs. Very VERY attentive and multitasking. The hotel is old and overwhelmingly big, but the location couldn't be better and the buffet breakfast with their beetroot smoked salmon was something we are STILL talking about. One of the spa employees was a real ditz, killing a star off the review. But on another visit, we had a tour of the vault, because my curious george husband HAD to see it (that is where the manicures happen). Upgraded room was super spacious and made for a lot of comfort with all the ammenities that make a "getaway" vacation special!

The hotel location is amazing right near the city center. My wife and I stayed there for the second…read moretime during Christmas and new years while visiting family. The rooms are spacious, the safe is so helpful. Checking in was a breeze. There were a few people in front of us and the manager called for back up and two extra staff showed up. All in all we only waited for maybe three minutes. Totally professional. We got breakfast included. It's a buffet from 7-10. Normally I don't think this kind of food but this buffet is amazing. They ah e the best eggs and full English. The staff was totally open to get you sometime extra if you asked. Again super professional. The bar is beautiful and very convenient to meet people, which worked because we had a lot of family to meet. The rooms were clean, great views and roomy. The cleaning staff was flexible and would work to clean around when we were gone. It really made us feel at home. I can't suggest this hotel more. We have stayed there twice while visiting family and we will be

This hotel is within walking distance to main area of this town. Being located adjacent to the…read moreconference center it has its own traffic during certain days with a bit of a lull on the others. I was here for a week long stay so opted with the breakfast included package. Breakfast can get real busy and is an average affair. I enjoyed the espresso based drinks and spring water bottles. The other stuff is mainly eggs and other breakfast items selection. The plates and hot plates can get really hot so watch out. The amenities are what one expects from such a place with an exception of a laundry facility (one can have clothes laundered though). The room itself was quiet and larger than I expected. My interaction was limited with top marks for housekeeping and middling for front desk. The elevator can be challenge as one was out of order so the other two being very busy during a holiday weekend. I wouldn't mind staying here at a similar rate if in the area.

They could improve the bed . Ours was leaning backwards. The…read morepillows were tiny and flat.the broken shower faucet , the food . We were part of a tour group and had a pre set menu . It was the first place that we had stayed in - in our 2 week visit that the food was simply awful. From start to finish the food was worst than public school cafeteria food. Everyone in our party of 19 agreed that it was the first meal that we had received on our trip. The beef and potatoes with gravy and parsnips was something that I would not feed to my dog. It was smothered with a salty water sauce that supposedly was a beef gravy. The desserts were even more dreadful. As a trained pastry chef - the chocolate cake tasted like corrugated cardboard that was picked up in the desert . Also breakfast , every place we stayed on had wonderful Greek yogurt at breakfast, this place served watered down "country yogurt " that was never filled enough to get a bowl. I would not recommend a group tour staying h here. Everyone in our group agreed that the mattresses and pillows were simply the worst of our entire trip. Also we had a drink before dinner and sat outside - every table was piled up with dirty dishes and glasses and bottles . No one was clearing tables for the entire 45 minutes that we sat outside on the patio. Too many lovely places to stay instead of York Marriott.

Needs updating. The beds are subpar, to say the least. The bed leans/tilts towards the ground on…read morethe sides. Fans/AC broken in the whole area (the front desk supplied a fan). Not just our room. The further back you are, the hotter it got. People commented about how lucky we were to be able to get a fan. Very uncomfortable setting. Food was good. Good choices at breakfast. They provide free wifi and lotion. The phone was incredibly dirty and rundown. When trying to call the front desk for assistance, no one answered twice. The staff were nice once we had to go to the front desk for assistance. It is loud/noisy through the door that is adjoining to the room next door.

I've just returned to the wet and wild delights of Manchester from a night away in York at the…read moreHotel Du Vin with my dear mama. Now, we stayed on the Winter offer as, naturally, rooms in this hotel chain can rack up an almighty bill. This gave us our room and a two course dinner from the prixe fix menu, something which we had taken up before in the Leeds Malmaison and thoroughly enjoyed. We arrived early in the hope of dropping our bags off before hitting the sales and the staff were happy to oblige once they reached the reception desk. The decor of the Hotel Du Vin is in keeping with the others in the chain; dark but cozy and comforting. Behind the reception desk is a wall of clocks - of course, you might think to yourself, showing times of other countries across the world. No no good Yelpers, these clocks simply show you the times of other counties. Not quite as exciting seeing as we're all in the same time zone! The hotel isn't very far from the centre so we walked into the centre of York and back again quite comfortably, marveling at the amount of flooding near the centre, and taking a walk on the famous wall. Returning to the hotel in the evening, we were shown to our room and left to our own devices. The room was fine, with lovely sleigh beds, and the bathroom was large and heated. We were both looking forward to dinner but this is where The Hotel Du Vin loses some stars from me I'm afraid; service was shaky from the get go as, after we were given the prixe fix menu and main menu, we were told we needed yet another menu for our offer. However, this menu was exactly the same, so seemed a bit pointless and as if the staff hadn't quite realised or paid attention. We ordered a bottle of chardonnay but were given sauvigon, the reason given was a conflict with suppliers and only explained when prompted, which lacked integrity and left us feeling a bit deflated. My belly pork was lovely and soft, with crispy crackling, delicious potato, and black pudding, but followed with a fairly lacklustre chocolate & chilli cheesecake. Mum's cod wasn't my cuppa due to my dislike of fish, but her apricot frangipane was stolen and devoured in no time. On check out the wine issue arose again when our bill didn't add up. This was eventually resolved but it did feel as if we were paying for someone elses mistake with our time - the shops were calling! I would consider staying here again on an offer but York does have other hotels. Ho hum.

Couldn't fault the service at all here - nor the food. Paid £185 for a dinner, bed and breakfast…read moredeal, and thought it was an absolute steal. Our room was gorgeous, and we enjoyed our meal thoroughly. I still can't believe the value for money.

DoubleTree by Hilton York is one of four Hilton branded properties in the city, this is one of the…read moremost reasonably priced hotels out of the four (even compared to some of the new built Hamptons), with room rates often available for between £50 and £70. The location at Monks Bar is especially good, it is a short walk away from the city centre's shops, restaurants and historic sights. There is also parking right outside the hotel, which can be reserved in advance. It is a fairly small hotel, so there is only limited availability for upgrades, they have three floors in the main building, there is also a building opposite the main hotel with some rooms located. Check-in is usually from 16:00, with check-out at 12:00 but I had no problem with both an early check-in and a late check-out. The best of both worlds! PRO TIP: The "Accessible Rooms" are amongst the best in the hotel, they are much more spacious with some being located on the Ground Floor opposite the main hotel building, I love how quiet they are as there's no lobby/hallway for people to pass meaning they're pretty much noise-free. I have stayed at the hotel on two occasions now and I have been impressed with the comfort of my room it is one of the most homely hotels I have ever stayed in, it has modern features without sacrificing the fact that it is located in an old building in a historic Roman city, the juxtaposing features of the hotel make it a relaxing, comfortable hotel that feels like you are in a home, rather than a hotel. The facilities inside the room were good, while there wasn't a desk, they did have a table, plenty of plug sockets (including two sockets on each side of the bed with USB charging) and a huge, modern TV. I also appreciated how the TV was on a stand, rather than a wall, meaning I could move it closer to the bed and access the HDMI port to connect my fire stick. The staff at the hotel seemed friendly and accomodating to the requests I had, such as late checkout and a fridge, even though they don't keep any in the rooms, they should be able to provide one on request. The double blinds were especially useful and blocked out the light, combined with how quiet the room was, I was able to relax and have a good nights sleep. I was unable to get hot water out of the bathroom tap and the shower's max temperature was not very hot at all, these weren't dealbreakers for me as I was only staying at the hotel for one night. 5* - The hotel offers a very good standard of rooms, service which many hotels even at a premium rate can not match, they deliver all this while also remaining reasonably priced. I look forward to returning when I visit York again.

Stayed at this property recently as part of a group tour. we switched from our original room as it…read morewas unacceptably small for two people. Carpet in this room was stained and filthy. it was also loose from the floor. Second room was larger, but also worn and tired with equally stained carpet. Outlet on bathroom did work. Toilet flush mechanism barely worked. Restaurant was understaffed so that dinner took nearly 2 1/2 hours to complete. Included breakfast was just OK. this hotel needs a complete renovation to bring it up to Doubletree standards

Stayed at Hampton by Hilton York on Toft Green for a few nights. The property was clean and…read morewell-located -- just a short walk from the train station and York city center. Staff were friendly, and our room was comfortable, though it lacked a small fridge. Overall, a great location and a stay I'd happily repeat. Saluti!

Good hotel and nice location when you want to explore the city. The breakfast has a decent…read moreselection. They have cereal, breads, wafers, english breakfast, yogurt, nice coffee machine with different coffee types to choose from (plus hot chocolate), some juice selection, and a variety of tea. There's a lot of tourists staying in this hotel though so you better go to breakfast early to get a seat. The room doesn't have a refrigerator but you can ask for ice at the front desk. You can also request for a bath mat since the shower floor is a little slippery. You also need to bring conditioner if you use one since theirs was watered down and they didn't refill their lotion bottle too. For people with babies, a crib can be requested too. The room size was a bit small though. If you want to have your room cleaned, you have to tell the front desk.

I returned to the DoubleTree by Hilton Leeds City Centre in January 2024, my first time returning…read moreto the hotel since my previous review. Despite being a Diamond Member, I was not able to be upgraded to a suite on this occasion. Fair enough, they were busy and must have sold out but the difference between a suite and regular or Deluxe room at the hotel seems to be too large. Starting with the positives, the location is great, as it ever was, it's right in the city centre, it's so close to Leeds Station that you can see the trains and platforms from your window, and the noise-proofing from outside is good meaning you shouldn't be disturbed by the noise from the train. The staff here are also super friendly and were helpful with any requests that I did have, including granting a late 2 PM check-out. The king-size bed was also very comfortable, and the pillows were as good as ever, unlike some Hilton-branded properties which seem to have downgraded their pillows. I stayed in a King Deluxe Room on this occasion, I was on the 10th floor, and I managed to get a room on the corner, so the view should have been great, although the blinds restricted this, it was a double curtain but there was no string to open and close them, so it would constantly get caught around the corner, they would have been much better having two smaller blinds for each window, with a string for each. The room was a little basic and ordinary, it looked pretty much the same as other rooms I've stayed in at other properties such as the Doubletree at Manchester Piccadilly and Hilton Garden Inn at Birmingham Brindleyplace. The facilities inside the room had pretty much the basic essentials such as a desk, kettle and fridge. There wasn't a coffee machine and the TV was wall mounted so I couldn't connect my fire stick. The bedside tables were tiny and didn't give me enough storage space. While there was a small coffee table, the seats weren't too comfortable and there wasn't a comfortable place to sit, with a choice of hard chairs or the bed. There was only one bed-side plug socket which was very low down on one side of the bed only, and I had to unplug the alarm. There was no USB charging. The air conditioning was particularly loud, due to the cold Winter weather that we're currently facing in England, I had to have the heating on full, but the noise in the room would be between 50 and 60 DB for the heating alone, so it'd be impossible to sleep with it on. It also took a little while to get hot water from the bathroom, which could be down to being on the 10th floor which is the highest floor of rooms out of the 13 at the hotel. If you're staying at the hotel, you should also be aware of the ongoing work inside the hotel, this was not warned to me at any time, meaning at 9 am, I was woken up by loud banging on my floor with a hammer, which turned into of drilling, not too long after - again I get they have to work on the floors, and the rooms could do with a slight refit to bring them into 2024, but why isn't this being informed to guests at the point of booking or check-in? Guests at the hotel should also be aware of a £50 card hold placed on the card when checking in, this was annoying for me as I only have a debit card and it always seems to take 30 days to reverse meaning I can't use the funds in the meantime. I find it so unnecessary. 3* - Comfortable beds in a great location with fantastic service but everything else falls short. I would consider returning to the hotel again, but I'd wait for the construction to finish and probably just pay the fee to upgrade to a suite, rather than relying on a free availability-based upgrade as a Diamond Member.

I really enjoyed my stay here. The front desk staff is friendly and helpful. Also very…read moreaccommodating when the wrong room was booked for me. Upon check in they give you a freshly baked cookie. Yummy! They also have umbrellas to rent as it does rain a lot. I had a king room which was a nice size. The bathroom is a little small but the shower head is great. Great big bath towels too. I would say they should offer a non slip mat that you can lay on the shower floor. What they have currently isn't gripping enough if you use a lot of soap or shampoo etc. I was slipping and sliding. They do have good bathroom amenities like shampoo, conditioner, lotion, hand soap and shower gel. All Crabtree & Evelyn. Shower cap too. So no need to bring those things if you don't want to. A nice addition would be robes. Just to make your feel extra snuggly and special. My room was also fully equipped with an iron, ironing board, hair dryer, tea kettle, teas, coffee, milk, sugar, mugs, glasses and spoons. A nice mini fridge with two bottles of water inside. Also very good air conditioning. Nice flat screen tv with loads of channels. A table and chairs. Also very nice room service. The bed is good, but the pillows are great! I went as far as to get the name and I've already ordered two! I couldn't give 5 stars because they have cards in the room that state how we should be aware of not being too loud and keeping the noise to a minimum. No loud talking in the hall and keep the tv low etc. But every single day I was there (3 days) the housekeeping staff slam the doors non stop. They start pretty early and it is loud and disturbing if you're trying to sleep. The other noise factor is the Sky Bar which I believe is on the top floor - so if you're on one of the top floors like I was, you're going to get some noise bleed. But all in all, I recommend this hotel. It's near everything, as soon as you step outside. I would definitely stay here again. Also, the prices are very reasonable.

When I lived in London and my company would send me to Leeds they'd often put me up here. I…read morepersonally err towards smaller boutique hotels but The Radisson has plenty to recommend it. The location is fabulous, a short walk or cab ride from the train station and right at the heart of good shopping and eating and residence at the hotel gives you access to the gym at The Light. The hotel is housed in a stunning deco-themed space and the rooms here are extremely well-equipped and spacious bordering on the obscene if you're a single business traveller. Staff are polite, efficient and helpful, which is all you can ask for. In terms of refreshments there are options for eating and drinking in your room or at the hotel bar and restaurant, I've found both options to be perfectly good, although if you have the time please venture further afield!

We stayed at the Radisson for 1 night last summer. We didn't know what to expect from this hotel as…read morewe booked it over the internet (at a very good price) but we were not disappointed! The hotel is in the heart of Leeds making it perfect for exploring the city. Although it was very busy, the check in was good, fast and efficient and the staff were friendly and helpful. The room we had was small but very classy and had everything we needed. It was stylishly decorated and very clean and tidy with all the usual facilities you expect. There was a mini bar which as per usual was ridiculously overpriced so we steered clear! After having a lovely meal in Leeds we came back and sat in the bar and had a few drinks. Once again, the staff were happy and friendly and mad sure we had everything we needed. The bed was very comfortable and breakfast the next morning was very nice. I can recommend this hotel for anyone stayin for either business or pleasure and should we go to Leeds again I would definately choose the Radisson.