My first time at this mall and it blew me away with how spacious it was…read more I love the entire structure of the mall. From decor to detail of the entire space. They had handful of stores I usually shop at.

I am writing to file a formal complaint regarding my family's experience at the Build-A-Bear…read moreWorkshop at The Oaks Mall. My four-year-old son and I visited the store to celebrate his birthday, a tradition we have enjoyed every year since his first birthday. What should have been a joyful surprise became one of the most disappointing customer service experiences I have ever had. When we entered the store, the first sales associate asked when my son's birthday was. I explained that his birthday was June 29 and that we were still within a month of his birthday. She responded, "As long as it's in the month of July." I explained that it was within the past month, and she immediately told me that was not allowed and that I would have to pay full price for the birthday bear. I politely asked, "You can't just honor it?" She walked away to speak with someone I presume was the manager. When she returned, she told me they would honor the $4 birthday bear, gestured toward the eligible bears, turned around, and walked away. She never came back. My four-year-old son stood there waiting, excited for what was supposed to be a birthday surprise. We were left standing without any assistance until another sales associate finished helping another customer. I finally had to ask, "So, is someone going to help us?" The second associate looked confused, looked around for the first employee, and then stepped in to help us. I want to recognize that this second associate was exceptional. She immediately made my son feel special by giving him a birthday badge and enthusiastically celebrating his birthday. The associate who stuffed his bear was also warm, patient, and kind. Their professionalism helped salvage part of the experience, and I am grateful for the care they showed my son. By that point, the excitement surrounding the birthday bear had disappeared. I no longer wanted to continue discussing the promotion after the way we had been treated. Instead, I let my son choose a full-price Chase bear because I wanted to preserve what remained of his birthday celebration. As we were finishing our visit, the original sales associate returned and asked the other employee whether she had collected our name and email "for the birthday bear," despite clearly seeing that my son had selected a full-price Chase bear instead. She continued questioning the other employee while glaring at us. Her demeanor throughout our visit was hostile, dismissive, and unwelcoming. I left the store feeling embarrassed, humiliated, and deeply saddened. What troubles me most is that I watched other families receive warm, attentive, and courteous service while my family was treated differently from the moment we entered the store. Based on the totality of this interaction, I believe we were subjected to discriminatory treatment. While I cannot know the employee's personal motivations, I know how my family was treated, and it stood in stark contrast to the treatment other customers received. As a Black mother, I should not have to wonder whether my race influenced the level of respect and service my son and I received during what should have been a joyful milestone. This annual Build-A-Bear visit is more than a shopping trip. It is one of our family's birthday traditions. Since my son's first birthday, we have celebrated by making his birthday bear together. Those memories are incredibly special to us. This year, one employee's conduct overshadowed what should have been another cherished memory. I am requesting the following: A thorough investigation into this incident, including interviews with the employees who worked that day and a review of any available surveillance footage. Appropriate accountability for the employee whose conduct resulted in this experience. A written apology from Build-A-Bear acknowledging the way my family was treated. Confirmation of the steps Build-A-Bear will take to reinforce its commitment to equitable, respectful customer service for every guest. I chose Build-A-Bear because your company represents joy, inclusion, and creating lasting memories for children. My son deserved to feel celebrated on his birthday. Instead, he witnessed his mother being dismissed and ignored during what should have been a happy occasion. I hope Build-A-Bear will take this complaint seriously and respond in a manner that reflects the values your company publicly embraces. I look forward to hearing from you regarding the outcome of your investigation.

There are more stores closed than there are open. Pretty sad. I'm from out of town and stopped by…read morehere because I was looking for a good shopping center, but most stores have gone out of business.

This is a Beautiful Location that should be be Pride of Simi Valley…read more It's Poorly managed. On two days before Christmas, half the mall was closed. Their were no crowds because the Mall doesn't have an Anchor Store. The mall during the year plays music from the 1950's! Who are they trying to attract, 80 year olds? I was hopeful the New Management that took over this year would make a difference. They have not. I hope these reviews inspired the City to take action to better revitalize this wonderful space. Some positive things are the Wonderful SIMI VALLEY FILM FESTIVAL that was held here! I Highly recommend it!! I also admire and appreciate The Veterans Museum here that is Fantastic! I encourage people to go on weekends to check it out!

I stopped by this Village at Moorpark yesterday to visit the Amazon fresh store here. I came in the…read moreearly morning so finding parking was easy. This shopping center also has a CJ Urban Cafe, Mike Pizza, Thai Cruising and Lucy Strike in here as well. There many parking spots here and you also have a Bank of America branch.

This is a great shopping center with different food places, a bank and a grocery store here. I…read morevisited the Albertsons grocery store today and also Chase Bank that is here. I also been to the Original Tommy burger place, Fire Island Grill and Urban Taco as well. There a 24 hour Fitness, Jamba Juice, Carl's Jr and other food places here as well. There tons of parking here so it should never be an issue. This shopping center does seem pretty quiet, I think the main traffic here is the 24 hour Fitness gym and Alberstons.

This is a great shopping center with a lot of parking, retail stores and food places. I stopped by…read morehere yesterday to visit Target and In N Out. When I came, they were doing some pavement work near the Target parking area so a lot of the parking spots were closed off. You also have a Smart & Final, TJ Maxx, Kohls, Panda Express, Del Taco, Denny's and many other places.

After a medical appointment nearby, Dear Hubby and drove over to Moorpark Marketplace to have an…read moreearly dinner. We ate at Panda Express, while admiring the flowering trees outside their windows, and throughout much of the parking lot landscaping. I'm not sure what they are exactly, but the pink/white flowers definitely brightened up the overall property of the shopping center. After eating, I walked across to Famous Footwear and did a quick walk-through, and then on to TJ Maxx. It's great that those businesses were able to withstand Covid-19 and are still there for shoppers. Most of the major tenants are also intact after many years. There have been a few changes, mostly in the food court area near Kohl's. Carbon Health has gone in between TJ Maxx and Target as a new tenant. I believe that's an urgent care facility. The Marketplace appears to be a strong local shopping / dining plaza for Moorpark. Its location near the 23 freeway at L.A. Avenue makes for great convenience. Lots of free parking!

So I'm a new homeowner and I went to Lowe's where no one came to help me, but this wonderful lady…read morenamed Sandra was extremely helpful and kind! I've been several times since and she is consistently helpful! I highly recommend Ace Hardware and in particular Sandra and Chris!!

This center is filling up again. Recently Ace Hardware opened, taking the spot previously held by…read moreCost Plus World Market. The Slice House also went in, next to Cold Stone Creamery. Not sure what was in that space before. Now if they find a replacement for Romano's Macaroni Grill, El Paseo Simi will be in really good shape as a local shopping / dining plaza. Still love their landscaping and water features. So many shopping centers these days seem to cheap out on design / décor items, so I like to celebrate those that keep it visually interesting. Due to the late / prolonged Spring season, there are scads of brightly blooming trumpet vines all over the accent columns along the perimeter of the property. They are visible to passers by on Tapo Canyon Road and Alamo Street. Though it was on the cool side, with the center's landscaping, it was very pleasant to sit outside to enjoy our pizza at The Slice House last night as the sun was slowly sinking in the west. I could hear one of the water features splashing away nearby, which added to the peace of the moment. I'm a fan of visiting the businesses in this plaza due to the attention to its design and landscaping/hardscaping décor.

This is a great little shopping area if you live in Simi Valley. The main stores here that likely…read moreget the most traffic will be Walmart and Home Depot. There also an Aldi store, Bevmo and PetSmart too. I only visited Walmart and Home Depot so far. Party city is another store I visited as well but they went out of business so it's a vacant building now. There no EV charging station but maybe they'll add one in the near future.

Super clean!…read more Excellent customer service. Well organized, fully stocked, and plenty of pet products.

I always find fun things here, and the deals are great! I really love all the finds and how…read morewonderful the employees are. One Asian woman always goes above and beyond when I come in, she always help me and asks how I'm doing.

Nice target! Not super busy. The Starbucks here has space to sit and work. It's quiet. Great…read morecustomer service too! I love Target! This one is nice and there's an Urbane right next to it!

This target is always clean and well stocked. we stopped by for some drum sticks. They have a…read morevariety of ice cream to choose from. at a great price. The staff is friendly and guide you to where you can find what you are looking for.

It's good to be back here after so many years. I used to work around the area and this was my…read moreplayground beside The Oaks Mall. I like to walk here on my days off. It is an outdoor mall like the Village at Topanga. I come over here for retail therapy, to watch a movie or two, to entertain myself or have lunch and get my steps as well. Plenty of parking. Restrooms are clean. Enough eating places to choose from as well as retail stores. Dave and Busters is new (new for me because I haven't been here in a while ). Good entertainment for all ages. The fountain is definitely a good attraction for kids during summer.

Janss Marketplace in Thousand Oaks is found on Moorpark Rd, between Hillcrest Dr & Brazil St. There…read moreare several restaurants & some retail shops here. There's plenty of free parking in front & there's also plenty of free parking at the back in the parking structure. It's a chill atmosphere. A bit too chill. The other night I saw various young adults wearing pajama pants. Maybe Bec it was cold. But, is that a thing here? Smh lols. Located towards the back is a Regal Movie Theater & a Gold's Gym. Towards the front is an Aldi & a PetCo. Some Restaurants that I can remember at the moment: Buca Di Beppo California Fish Grill Cold Stone Crazy King Kong Sushi Greco's NY Pizza Janchi Korean BBQ Karma Indian Cuisine Lucky's Dog House Matcha Boba Ot Bistro Panera Bread Pieology Sharky's Starbucks Sunset Terrace Wingstop Some Retail Shops that I remember at the moment: Aldi DSW Five Below Halloween Store Nordstrom Rack Old Navy PetCo Ulta For Fun: Dave & Buster's Eureka Brewing Co Sky Zone Sunset Terrace Lounge The Mighty Axe There's most likely more places that I didn't mention. Take a look at their new digital directory.