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    Wood Windows And Doors

    4.2 (17 reviews)
    Closed • 8:00 am - 4:30 pm

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    Services - Wood Windows And Doors

    Window repair services

    Door repair

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    Windows being painted in dirty, sawdust environment.

    Wood, Windows and Doors has a good pitch. They can make "anything" you want. They offer a 10 year warranty. They offer "full service" including installation, stucco work, painting and window manufacturing. The REALITY s a very different story. Slow delivery will be a "for sure" thing. The company should be more HONEST about time frames. My advice: double the time frame initially given. We were told we'd have our windows in 2 1/2 months, but it actually took 5 months before we received them. After the windows were installed, that is when the problems really began. Here's the "short list": 1) We ordered 2 large windows that were "FIXED panels" that adjoin a sash that opens. There were multiple problems with these: warped wood, molding that did not line up and glass that developed a bubble. a) The movable sash was not FLUSH with the fixed sash. The wood was warped. I believe they use a low grade of mahogany. They do not have systems in place for quality control to avoid manufacturing windows with warped wood. b) The molding at the top of the fixed sash did not LINE UP with the movable sash (that opens). c) The glass had a rainbow in the coating on the outside on one large window and within 4 months, the other window also developed a bubble and rainbow. We were told we would have to live with a rainbow in the middle of our window. 2) Wood, Window and Doors told us in the 3rd week of November we would receive replacement sashes for the two warped sashes that did not close completely (flush with the window sill). However, only one of them actually was flush with the fixed sash on the second try, and the molding did not line up AGAIN! It is April 2022, and we are still waiting for the second sash. 3) WATCH OUT FOR THE WARRANTY ON THE GLASS: If we want a glass replacement (for the rainbow bubble in the glass as mentioned above) , we will have to pay for the LABOR to install it. The company does not cover labor on any glass replacements. The company must KNOW that glass fails in a 10 year timeframe or they would not limit the warranty to giving you a piece of glass as a replacement and not pay for the labor to actually replace it. After about $5K per window, this was a hard pill to swallow. 4) We asked the company to match 3 windows we had in another bedroom and add 2 more that would match them. When they were installed, we realized they window sill was straight out (only a 5 degree angle) and did not match the more typical 15 degree angle of window sills in 1920 homes. They told me that the 5 degree angle was approved by the City of Oakland, and I never asked for a 15 degree angle. He told me he would not fix the wooden sill to MATCH the existing ones. 5) Watch out - The owner is a great salesman! We fell for the "full service" line pitched by the owner. It sounds so good. Your windows will come in painted, the stucco work will be done and you do not have to find our own window contractor. My advice - RUN from this pitch. They do not manage their sub-contractors during the installation process. They take 30% of the money they charge the client to line their own pockets, but you will be "in charge" of your own installation. They have no control of their sub-contractors either. Their first stucco guy left the country. So they lined up another one who fortunately did good stucco work. The stucco guy had to provide his own scaffolding to do his work, and I had to pay an additional charge for it IN CASH. We "assumed" that the full service pitch included putting "headers" above any new installation windows. However, we had to hire our own contractor to do all of the header work for the new construction windows we purchased form WW and Doors. This was yet another SURPRISE! 5) Painting was a total disaster! Their shop is full of sawdust, and it was baked into the windows after they were painted. The outside paint color could be seen on the inside of the windows. Another staff person told me, "He was in a rush". This person further acknowledged the sawdust problem. When she was remaking our second sashes, she told me, "I guarantee you there will be no sawdust in your sashes." We had to repaint every single window due to the poor paint job. 6) It turned out that the casing and hardware was not available around day 8 of the installation process. They called this a "little oversight". These items were then ordered making the installation stretch out over 12 business days. This is an example of the disorganization in the company. 7) The main customer support person takes a long time to respond to any question or inquiry. I had to inquire multiple times on various matters before I would get a response. I encourage anyone considering windows to look elsewhere. You will definitely have a better experience with a company that has quality control systems and sufficient staffing to provide well-made windows.

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    2 years ago

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    Ivan G.

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    3 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    2 years ago

    Payment in full demanded before delivery of poorly measured window that doesn't match other adjacent ones. Warning!

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    Ivan G.

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    7 years ago

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    7 years ago

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    5 years ago

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    7 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    5 years ago

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    7 years ago

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    7 years ago

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    Review Highlights - Wood Windows And Doors

    “We worked with Ivan, Marissa and their team on custom carriage doors and a new entrance door to our Craftsman home.”

    Mentioned in 11 reviews

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