1. Wood Windows And Doors

    1. Wood Windows And Doors

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    San Pablo, CA

    Wood Windows And Doors

    4.2 (17 reviews)
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    Services - Wood Windows And Doors

    Window repair services

    Door repair

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    Windows being painted in dirty, sawdust environment.

    Wood, Windows and Doors has a good pitch. They can make "anything" you want. They offer a 10 year warranty. They offer "full service" including installation, stucco work, painting and window manufacturing. The REALITY s a very different story. Slow delivery will be a "for sure" thing. The company should be more HONEST about time frames. My advice: double the time frame initially given. We were told we'd have our windows in 2 1/2 months, but it actually took 5 months before we received them. After the windows were installed, that is when the problems really began. Here's the "short list": 1) We ordered 2 large windows that were "FIXED panels" that adjoin a sash that opens. There were multiple problems with these: warped wood, molding that did not line up and glass that developed a bubble. a) The movable sash was not FLUSH with the fixed sash. The wood was warped. I believe they use a low grade of mahogany. They do not have systems in place for quality control to avoid manufacturing windows with warped wood. b) The molding at the top of the fixed sash did not LINE UP with the movable sash (that opens). c) The glass had a rainbow in the coating on the outside on one large window and within 4 months, the other window also developed a bubble and rainbow. We were told we would have to live with a rainbow in the middle of our window. 2) Wood, Window and Doors told us in the 3rd week of November we would receive replacement sashes for the two warped sashes that did not close completely (flush with the window sill). However, only one of them actually was flush with the fixed sash on the second try, and the molding did not line up AGAIN! It is April 2022, and we are still waiting for the second sash. 3) WATCH OUT FOR THE WARRANTY ON THE GLASS: If we want a glass replacement (for the rainbow bubble in the glass as mentioned above) , we will have to pay for the LABOR to install it. The company does not cover labor on any glass replacements. The company must KNOW that glass fails in a 10 year timeframe or they would not limit the warranty to giving you a piece of glass as a replacement and not pay for the labor to actually replace it. After about $5K per window, this was a hard pill to swallow. 4) We asked the company to match 3 windows we had in another bedroom and add 2 more that would match them. When they were installed, we realized they window sill was straight out (only a 5 degree angle) and did not match the more typical 15 degree angle of window sills in 1920 homes. They told me that the 5 degree angle was approved by the City of Oakland, and I never asked for a 15 degree angle. He told me he would not fix the wooden sill to MATCH the existing ones. 5) Watch out - The owner is a great salesman! We fell for the "full service" line pitched by the owner. It sounds so good. Your windows will come in painted, the stucco work will be done and you do not have to find our own window contractor. My advice - RUN from this pitch. They do not manage their sub-contractors during the installation process. They take 30% of the money they charge the client to line their own pockets, but you will be "in charge" of your own installation. They have no control of their sub-contractors either. Their first stucco guy left the country. So they lined up another one who fortunately did good stucco work. The stucco guy had to provide his own scaffolding to do his work, and I had to pay an additional charge for it IN CASH. We "assumed" that the full service pitch included putting "headers" above any new installation windows. However, we had to hire our own contractor to do all of the header work for the new construction windows we purchased form WW and Doors. This was yet another SURPRISE! 5) Painting was a total disaster! Their shop is full of sawdust, and it was baked into the windows after they were painted. The outside paint color could be seen on the inside of the windows. Another staff person told me, "He was in a rush". This person further acknowledged the sawdust problem. When she was remaking our second sashes, she told me, "I guarantee you there will be no sawdust in your sashes." We had to repaint every single window due to the poor paint job. 6) It turned out that the casing and hardware was not available around day 8 of the installation process. They called this a "little oversight". These items were then ordered making the installation stretch out over 12 business days. This is an example of the disorganization in the company. 7) The main customer support person takes a long time to respond to any question or inquiry. I had to inquire multiple times on various matters before I would get a response. I encourage anyone considering windows to look elsewhere. You will definitely have a better experience with a company that has quality control systems and sufficient staffing to provide well-made windows.

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    1 year ago

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    Ivan G.

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    3 years ago

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    4 years ago

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    Ivan G.

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    4 years ago

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    4 years ago

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    Ivan G.

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    2 years ago

    Payment in full demanded before delivery of poorly measured window that doesn't match other adjacent ones. Warning!

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    Ivan G.

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    6 years ago

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    Ivan G.

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    7 years ago

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    Ivan G.

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    4 years ago

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    Ivan G.

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    7 years ago

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    Ivan G.

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    6 years ago

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    Ivan G.

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    6 years ago

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    Ivan G.

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    7 years ago

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    Ivan G.

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    4 years ago

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    6 years ago

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    Ivan G.

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    7 years ago

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    Review Highlights - Wood Windows And Doors

    We worked with Ivan, Marissa and their team on custom carriage doors and a new entrance door to our Craftsman home.

    Mentioned in 11 reviews

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    BestOff Windows Inc

    BestOff Windows Inc

    4.8
    (277 reviews)

    We hired Sergey and Bestoff Windows to replace every single window in our home and couldn't be…read morehappier with how it went. They were noticeably more affordable than the other bids we got and there were no surprise charges along the way, which seems rare with home improvement projects. Everything was transparent and laid out up front. They showed up exactly when they said they would, and communication was excellent the entire time. Every question we had got a quick, clear answer, and we always knew what to expect next. Didn't have to call multiple times or send a bunch of emails. The new windows look fantastic the crew cleaned everything up after the install. No dust in the house or materials in the yard. We have recommended Bestoff to a few friends already. If you're looking for a window installer who's fairly priced, dependable, and respectful of your home, we'd recommend them without hesitation.

    We had a great experience with Bestoff Windows from start to finish. After getting several quotes,…read morethey really stood out because they were honest, knowledgeable, and never tried to upsell us on things we didn't need. The owner, Sergey, took the time to explain our options, answered all of our questions, and made recommendations based on what was actually best for our home, not what would cost the most. The installation crew was fantastic. They were professional, worked quickly, kept everything clean, and the quality of their workmanship was excellent. Inwas very happy with the installation. Overall, we're extremely happy with both the product and the service. If you're looking for a company that's honest, provides fair pricing, and does quality work, I would absolutely recommend Bestoff Windows.

    Cal Coast Window & Door

    Cal Coast Window & Door

    4.8
    (397 reviews)

    We recently had eight windows and a sliding door installed by Cal Coast Window and Door, and the…read moreentire experience was outstanding from start to finish. Chris did an excellent job guiding the project and making sure everything went smoothly throughout the process. The installation crew (Manny and Omar) were absolutely amazing, professional, efficient, detail-oriented, and incredibly clean. They worked hard, respected our home, and left everything spotless when the job was complete. If you're looking for a company that provides great communication, quality workmanship, and exceptional customer service, I highly recommend Cal Coast Window and Door.

    We wanted to replace all our original 1960s-era single-pane windows with double-pane windows. We…read morealso wanted a storm door for our front door. We got an estimate from Andersen (less the storm door). Their products and installation method were top-notch, but so was their estimated price! So we wanted something more economical. After some research we heard Milgard windows using an "retrofit" installation would be more in our price range. We also wanted a window/door-installation company that gave us a good price estimate (1/3 the cost of Andersen), was in our locale (Tri-Valley) , and had 5-star rating already. So we were happy to find Cal Coast that met those criteria. The initial estimate process was straightforward. Our estimator was friendly and efficient. The format of the estimate came in digital PDF format. It was easy to print, and the details and layout were very helpful with diagrams of what the windows and door would look like with dimensions. One measurement for one window was slightly off. I mentioned that to my estimator. He assured me that was not a problem because if I accepted their estimate, then the next step was for another technician would come out to the house to re-measure the windows more accurately and in more detail. We did accept the estimate, and indeed another technician came out to do detailed measurements. Then we received a revised and more detailed contract in that same great layout! The estimator kindly set our expectations that our windows and door were going to take 5-6 weeks to custom manufacture and about 1 to 2 days to install. Those timings were right on target, which helped us in planning other events in our life. Installation only took 1 day! The crew was great - courteous, hard working, and efficient. They put foam insulation in the space between our window frames and the new windows. The caulking work was professional. I was pleased. And the crew cleaned up after themselves perfectly. Another thing I was pleased with was Cal Coast's production manager helped me apply and get my city building permit for the new windows. The day of installation, the foreman handed me a nice folder with the printed permit with other instructions. I really appreciated that. Also after installation she worked with my city building department to schedule a final inspection by a city inspector. When the inspector came out, because the product and installation were superb, it passed with no problem. Of course, I paid a little more to have this permit processing service, but it was well worth it. Finally, as you can tell from this rather long review, I'm very pleased with our experience with Cal Coast and the Milgard products. I add my 5-star review to others that have gone before me for Cal Coast!

    All Glass

    All Glass

    4.1
    (34 reviews)

    Had a windshield replaced here at an affordable price. Somehow there was water leaking in from…read moresomewhere along the windshield. Also, the inside doorway panel was not installed back appropriately. This leak was causing my car electrical problems because water was getting under the dashboard and getting the fuses and cables. I called the business and a nice lady was understanding and set up an appointment for me to bring in the car to get it checked out. I show up early in the morning and the guy right off the bat was defensive, but agreed to check my windshield since it had been less than a year since the windshield was replaced. This guy took a hose and started spraying the windshield, but didn't install the door seal correctly so a lot of water made its way inside the car. At this point I'm not able to tell where the windshield is leaking because there's water inside everywhere. I leave this place and call a mobile window repair the next day and they're able to find the leak within 5 minutes by just using a water bottle and going around the perimeter of the windshield. Finally the leak was found and repaired within 30 minutes. The price of All Glass is good, but the integrity of the guy running this place unfortunately isn't.

    Mr Long and Crew did an excellent and timely job when windows were vandalized at our church. He…read morewas very knowledgeable and talented in his craft. Custom Arc Windows were replaced within the week and ready for Sunday Service. All Glass in Richmond is highly recommended!

    Wood Windows And Doors - windowsinstallation - Updated July 2026

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