Excellent Service Large selection of items…read more Great value, location & hours. John was very helpful with my purchase of 3" X 1/2" screws.

I always had a positive experience at 10 Th St Hardware I have purchased many things there a week…read moreago. I bought two plants for my balcony and unfortunately they died. I called 10 Th St Hardware to see if I could with my receipt come in and get two more for the two that shouldn't have died within a week and they told me that it was not in the return policy to take back any plants to die I find this so unacceptable. They are seasonal potted flowers and there was no reason for them to die. There was also no reason not to exchange them. I will not be returning to 10th St. hardware because of their customer service.

THE BEST THE BEST THE BEST....focused... professional,,, friendly, able t…read moreo problem solve... how fortunate we are to have this store and their fine owners here to help

Basics there in a pinch which is great when I don't have time to run out to a larger shopread more

Friendly , knowledgeable and helpful staff. Saturday hours. Good selection of parts. Recommendread more

I went to Lowes and Home Depot looking for a 1 1/4" copper trap adapter and literally none of them…read morehad it. Never even knew Barton was here but I'm glad I found it, instead of waiting a week for Home Depot to ship the part, I got it that day and could continue with my bathroom renovation. Just make sure you walk in the front door past the gate, I walked into the loading dock by accident! Employees are very helpful though, and helped me find my way to the register and find exactly what I needed.

They did exactly what I wanted and needed for about 1/2 the price I expected. Call them and get…read moreexactly what you need too!

Called to get a Key cut the lady working took the make and model and said they could do it…read more I went, and twice during the cutting process their machine locked up and I'm left with an unfinished and damaged keyfob. This was already a replacement and now I'm out an additional $70 it costs to just get the blank. If they weren't a small shop I'd be demanding managers and cost reparations for their mistakes. Small mom and pop shop with no options other than to go somewhere else.

LG products are garbage and the extended warranty is a joke! Bought a high end washer that had…read moredeveloped a broken hinge in 16 months! They refused to fix it stating "it is cosmetic" Each time i lift the lid half the lid comes up with it. Called corporate and call for action becasue NO ONE should have to spend $$$ for garbage! I guess LG stands for LOTS o GLUE becasue of LOW quality parts. DO NOT buy appliances at Lowe's becasue they do not honor their warranty!!

The Customer Service Department needs some training on how to work with customer calls and how to…read morebe customer focused. I just spoke with a very curt lady who really needs an attitude adjustment. I was connected to Customer Service because the call was not answered by Millwork. Before I had a chance to say anything she said curtly "please hold" and she put me on hold. When she finally came back on line, I was able to note that I just needed to be contacted with Millwork as I had been on hold waiting for someone in Millwork to answer the call. All she did was transfer my call, no professionalism, no "Sure, please hold" Of importance to note, all I needed to know was if an item I needed could be ordered as it is not available in stock. Someone in Millwork finally answer and I was asked if I could please hold. I replied "Sure" and was put on hold. As of right now, my total hold time from the first connection is 23 minutes, which is unacceptable. I guess Millwork forgot I was on hold which is also unacceptable.

I called Houdini when my Pella rear door wouldn't open. Based on my description and photos, Larry…read more-- their senior technician -- diagnosed it as a door issue, not a lock issue, before coming out. He quoted $450 service fee plus parts, labor, and a 10% credit card processing fee. Steep -- and while the 10% credit card processing fee is well above the industry standard of ~3%, it was disclosed upfront. I needed my door fixed and agreed to the terms. Larry came out, disassembled the handle, determined it was the interior multipoint locking system, and told me to contact Pella. Nothing was fixed, no parts were used. I was then handed a bill for $713 -- the $450 service fee, an additional $150 in labor, the 10% processing fee, and tax. When I called to request a refund of the $150 -- the one charge I hadn't agreed to -- Larry called back and refused, explaining he had intentionally limited his work to avoid risking further damage. I understand and respect that reasoning. What I don't understand is being charged $150 in labor for disassembling a handle, determining the job was beyond the scope of the visit, and leaving the door unfixed. My door is still broken. Proceed with caution. Update 5/22 After I posted my review, Larry Schwalb called attempting to intimidate me into removing my review. After I ended the call telling him I didn't want to argue, he told me "you don't get the last word on this" and after I hung up he tried to call me again. Later, the "manager" posted the response below asking that I call the company to discuss the matter. Uncomfortable making the call myself after Larry's abusive conduct, I had my lawyer call hoping to seek an equitable resolution. Once she explained why she was calling, however, rather than putting her through to a manager she was routed to Larry. And, yet again, Larry -- aggressively -- insisted he was in the right, forcing my lawyer to end the call. Be aware.

Absolutely recommend! Houdini has lock brands that are far…read moresuperior to lock brands available at hardware stores and typical lock shops. They know the high-end product and how to properly install to ensure maximum security of your home or business