This company does not pay its vendors on time and has plenty of excuses why it does not. We…read moreprovided services to this assisted living facility, and they have not paid their bills. They do not dispute the services with us. The activity director promised several times to send us payment for our services and has not followed through. The executive director, regional administrator and the activity director have blamed the lack of payment on their corporate office. Supposedly, they are going to correct the situation, but they have not done so for months. This must justify why they are totally unable to get small invoices paid, do not follow through about providing an answer about sending payments and then do not send us payment. Are they having financial issues generally? Who knows. This is a disservice to the elderly who live there as well as to the honest vendors who provided them with services.

From the day I first called Independence Village - Plymouth and spoke with Raena, I knew I was…read moredealing with a facility very different than the other 15 I had called and visited. Right before I walked in to meet Raena, the community specialist, for the first time, I said to my sister, who accompanied me, "I have a good feeling about this place." And I was right! Raena was knowledgeable, friendly and thorough. She answered all of our questions and made us feel comfortable. The community is clean and relaxed and visually appealing. But more importantly is the culture of the facility. I witnessed employees joking around with each other more than once! They were happy at work - imagine that! The residents were happy as well, and both the employees and residents were welcoming to my sister and me who were strangers on a tour. The community has activities every single day, a doctor that visits once a week, a hair salon, game rooms, meal service, laundry service, a 24 hour receptionist and I could go on and on. On move in day we were all a little nervous, but my family member was welcomed with open arms and that welcome has not stopped yet! I can honestly say that she is getting personalized attention (and love) from the staff and all of the residents have been so very kind and encouraging to her. Mary (Community Liason) has been an asset to getting my family member settled. She has honestly gone above and beyond and is still, 3 months later, helping my family member adjust. I can't say enough about this facility!

We just moved to the area from a different state and needed care for a son. We toured many…read morefacilities but this one we felt was best for us as its new, small class size, and the teachers are very professional and welcoming. Highly recommended for one on one care and so far reliability

Stefanie has helped us and our friends access geriatric services. She is a kind and ethical person…read more She helped our place a neighbor of ours who had no family in a very nice care facility. Unfortunately older people and their loved ones are often unwilling to acknowledge their increasing disability. It is unfortunate that the reviews highlighted by Yelp are so negative while the very positive reviews are relegated to the bottom of the page.

Stefanie is a conscietious advocate for vulnerable elderly persons. We were impressed by the work…read moreshe did for our great aunt, making herself available any time we had questions

Both my kids attend here. They have put an incredible amount of time and care into helping my…read moreyoungest through potty training struggles. My oldest has aged out, but still goes back for school breaks and snow days. Staff is capable and accessible. Very happy with our experience here!

IF YOUR BABY HEALTH MEAN SOMETHING TO U DONT WASTE YOUR MONEY AT THIS PLACE…read more Worst place to trust them with your kids when their top priority is money. They took deposit of $290 and $174 for 3 days, that I was keeping my baby there only for three days. Day 2 my baby end up in emergency room with a bad virus she picked from there the hospital paperwork show all that. I called so many times asking for my money back because I can't take my baby there. clearly they NOT CLEAN. every time I called for weeks they tell me Laura will call u back and no one called me back. And one day one of them told me they sent me a check in the mail, so I waited and received $58 ONLY and they kept $190 even I had prove my baby was in emergency room because of how dirty they are. I kept calling asking to talk to someone in charge no one will call back at all. I had a bad feeling about this place when I first walked in registering my baby. there was a lady in the front super rude with attitude she wasn't responding to my questions until the other girl behind her responds, and every time I have a question about $ she Roll her eyes and answer my question, so I asked if she was manager guess what ? She said I'm the owner!! ‍ I should've known better from that moment. The worst experience for me and my baby

This review is based on my experience in April when I adopted my new kitten Aiden who at the time…read morewas 6 weeks old and is now almost 10 months. I had been looking at the available kittens in the humane society's website for a week or 2 before I came and I noticed that it was best to go in early in the day. Prior to coming to this location, I went to the satellite location at Petco by Lakeside mall. As I had put my previous cat to sleep in early March and she had been a girl, I was there for boy kittens. The only kittens at that location were girl however the staff working the cat area were really helpful. I was informed that there were 2 boy kittens that would be available starting in an hour at the Detroit location. The staff told me to call the number on the sign immediately when I arrived in order to get in line. I was about 15 minutes early and when I called, they answered right away and put me in line. I was the 2nd person in for adoptions but the 1st person going for cats/kittens. The staff member that helped me with the adoption was so nice and helpful. She answered all of my questions and within about 30 minutes from when I walked in, I walked out with my new kitten Aiden. I recommend the humane society for adoption of cats and kittens.

I think their whole operation is a scam. I adopted a puppy there a few months ago. They contacted…read moreme twice to see how things were going. It was too soon to tell with the first email they sent. They were to contact me with some issues I was having but I never heard from them. so at the exact 60 day mark (they give you 60 days to decide if you want to keep the dog) I got another email to see, once again, how it was going. Told them about my issues and they said I would get a call....once again, never called me. So now it's past the 60 days for a surrender and a refund. AND TRYING TO REACH THEM IS A BIG FAT JOKE!! 1 stinking number that is never answered...a receptionist at the,Detroit office even told me it would be a waste of time trying to call. And if you want to surrender the dog you need to make an appointment and there would be a $60 fee. On top of the $25 I paid to decide if I wanted the dog to begin with. They would have him on "hold" till I came back the next day....and it better be within 24 hours or you lose everything! All this for a Detroit alley dog. AND why do they guess the info about the dog? They gave me a birthdate (dog must have told them) and they said it would be a lap dog. Well it's at 40 pounds as of today.... you need a pretty big lap to hold that dog. We never had issues with mhs throughout the years and those were the best dogs we ever owned! Things sure have changed. I am sooooo disappointed in the whole process and the dog. Will never adopt from them again.

I cannot say enough about Andrew and Kate and their help through this difficult time. It's hard to…read morebe so far away from aging loved ones but Assisted Living locators was an answer to my prayers. They helped us with all of our needs even though we were a thousand miles away. If you need help with in home care, assisted living or other care facilities for aging family members please call on Kate and Andrew.

Assisted Living Locators Ann Arbor is an incredibly helpful resource for families navigating…read moreassisted living or memory care. Their team is knowledgeable, compassionate, and truly takes the time to understand your needs.

This place has been exceptional for my daughter's development and my comfort level as a mom leaving…read moreher in someone else's care. My daughter has gone here since she was 3 months old. I was a mess leaving her but all the staff were so supportive and understanding.Now that she's a bit older, drop off is no hassle as she happily goes with the staff. The teachers are great and I really do feel like they're part of our Team helping to raise our daughter. They care about her development and cheer her on each day. I never hesitate to contact them or ask a question during the day (and they always are quick with a reponse!). -The app is a wonderful tool. It makes it easy to communicate with the teachers/them with you. If you get to work and realize you forgot to tell them something, it's so easy to let them know. -The curriculum they follow is fun and educational. Every week we get pictures and notes of all the fun things our kid did. Even though she's not even 1, they have her painting and exploring things! I think she has more fun there than at home some day. -The teachers always know what happened if there's an incident, which as my daughter learns to stand/walk, are bound to occur. She has never come home with a random scratch or bruise and no explanation. -The cameras are great (especially at first). Leaving a 12 week old was so difficult and having the cameras to look in on her really helped. Now it's just fun to pop in and see how she's doing. It makes me feel less cut off from her. -We feel very safe having her here. It was a tough decision to send her back during covid, but we have had nothing but a positive experience. I even saw a staff member sanitizing a high chair, a baby put one hand on it when the staff member went to put it away, and she sanitized it all over again. The staff is always wearing masks. All the safety protocols in place made me comfortable enough to send her back. We are so happy to have Everbook on our Team!

This is a great option if you want more structure than an inhome daycare or nanny, but slightly…read moremore reasonable cost than some of the other chain daycares in the area. The hours are also better than some other places, where you can bring your child in anytime from 6:30am to 6:30pm. Our children love going here, I'm a big fan that they provide the lunches and snacks for the kids (one less thing to have to worry about), and they use an app where you can get real-time updates about how your child is doing as far as meals, diapers, naps, etc. Some of the teachers are more or less on top of sending you a photo of your kid to you too. You can also use it to send messages to the teachers too. Outside each classroom they have a post of what the daily schedule is, plus what are the activities for each day. Recently, our child comes home with usually at least 1 project from the day, usually drawing or painting, etc. However, there are times I visit my child during when the schedule says they'll be doing some activity, to find the kids mostly having free roaming time. The negatives are that there does seem to be a lot of staff turnover, especially in the infant room, though the lead teachers are stable, the assistant teachers changed over at least 4 times in the course of one year. I also don't like that they dont ever announce any of this, so you have no clue if they went away on vacation and then to realize a few weeks later that they must have left. Similar to one of the older posts from a few years ago, it still rings true, where our child has been called out to go home early because they thought she had the various illnesses that were going around the school. Each time we pulled her out, brought her to the pediatrician, who confirmed she was fine and didn't have the symptoms of the illness they said they thought she had.

I'm very grateful for my experience at Shelby TLE. The ownership is incredibly caring and made sure…read moremy kids felt loved and cared for. I believe they went above and beyond in caring for my children, and my son tested 99/100 in his kindergarten readiness assessment after attending TLE for pre-school. Great care and great education!

We had to abruptly pull our children out of this center this morning after we became suspicious one…read moreof their teachers was high on Friday. The director lashed out on me upon attempting to ask her a series of questions, asked me to pick up my kids and threatened to call CPS because we dropped them off where we didn't feel was safe (aka her facility). It got very nasty. She also told my husband we are garbage parents.