Best in the business! Usually when you do a routine transaction, you don't think much about it afterwards. However, when you need to gain a service for something out of the normal realm of standard salesmanship, but yet find that what you want becomes problematic with just about everyone involved in the business - you have to especially thank the one place that catered to your requirements. Such is the case with thanking the staff at Woodhaven Tile and Stone Design with this review. I really felt the need to sit down and write a review of my extra pleasant experience with this business for my needs. I had required tiles be cut to replace tiles on the bottom two rows after a bathroom shower pan had been replaced which is a common problem of earlier built homes. I did not want to re-tile the entire shower walls, but wanted to have replacement matching design tiles. I did so, but also needed to get it to the right size as the original tiles, which I could put into place without the need for an installer. I initially started calling around to the tile businesses' in my locale about having them cut to size for some fee. I located five places clustered together and I received the same type of response from each: "Uh, we don't cut tiles". Then I asked, "do you have some associate you can refer me to have the tiles cut" as I wanted them done by someone in the industry? To further, "No, we don't know anyone (to help you)". On my own, I was able to achieve maybe a 65 percent decently cut tile rate myself, less with ones having a glaze. I found the unified responses' odd as their business industry is: TILES, even with "Custom" in the names of some shops. With that, shouldn't these businesses know about complementary customer requirements regarding tiles? I then called a half dozen more tile places. Still all came back with a blank NO answer given, "we don't cut them and we don't know anyone that could do just that for you". I started thinking huh, so all you Tile places just are interested in selling boxes of the stuff. Not to perhaps being interested in helping for anywhere else, should the need arise? Such frustration! To move along, I had noted earlier Woodhaven Tile's essentially unanimous 5 star rating online postings and I guess I went along with the adage, "Saving the best for last" to call them. When I did contact them which I should have originally done so in the first place, Frank at Woodhaven Tile said without hesitation, YES first bring a sample piece in for cutting, as he was somewhat concerned about the glaze being chipped during cuts. When I came in, I saw the owner Phil who was just as accommodating at having the cut's made. It was late that day so I just gave in the sample. I did come back the following day and Tara there showed me the cut sample and introduced me to the Italian craftsman, David there on staff. He had made the cuts flawlessly, no chipping I saw. When David listened to me for a few things, with his expertise he mentioned he thought perhaps that I had not initially measured for the tile's correctly and that I should re-examine the area where the tiles would go into. Ok, after leaving the boxes of tiles with them, when back at the house I did find after re-examination of my shower area, yes, yes... David had been right. I had the needed size measurements adjusted to David, whereupon the cuts were all perfectly made to my delight. During this, I noted that all of staff there, Frank, Tara, Phil and David were all so pleasantly patient and accommodating with me while I took time to re adjust for the cuts I needed. It quite honestly felt being among friends there who really listened to and wanted to help out with my needs. I was extremely pleased with their expertise and service provided to me. They do truly care about doing a completely satisfying job with all of a customer's tiling and stone custom requirements. You should experience the same pleasant and expert guidance from the staff in selecting a tile and stone décor upon a visit. Woodhaven Tile and Stone Design takes up a full block on Woodhaven Boulevard and there inside the showroom are very impressive displays of beautiful tiles and stones, along with an equally impressive helpful and experienced staff. The hours I noticed are very complimentary with extra morning and late times provided. Woodhaven tile and stone is unequivocally a "cut above" all the other tile vendor outlets in the business, especially since none of the others were willing or able to even "make the cut(s)" Thanks again very much guys for all your help! read more

Came in here looking for ideas for our bathroom we were greeted by Samantha she was very friendly and knowledgeable we walked us threw the entire store showing us different designs and tiles. We explained what we had in mind and she was able to guide us in the right direction two weeks later we returned to purchase the tiles we wanted by no means are the tiles here cheap in quality most of them are imported form Italy my contractor was very impressed with the quality I will definitely return her for my kitchen tiles read more

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Due to a leak, my shower had to be repaired. I was under a tight deadline to have the work done, and needed new tile - stat. I browsed a bunch of stores, both online and off, but no one had tiles in stock. I also hadn't yet found a contractor - suffice it to say, I was freaking out. Then I tried Woodhaven Tile and Stone Design. Immediately upon entering, I could see how professional the place was - the beautiful showroom, attentive staff, and enormous selection made that clear. I was then lucky enough to be assisted by Frank. From the MINUTE I started speaking to him, I began to relax. This was not some guy trying to "sell" and rush me out the door; I could see I was talking to a gentleman with years of experience in the field. In addition to being incredibly knowledgeable, Frank was also charming and kind. After I explained my situation and showed him photos of the space, Frank warmly reassured me that he had EVERYTHING IN STOCK - deliverable to my home within 1-2 days. What a relief! He then patiently took me through their amazing amount of samples, listening to exactly what I liked (and didn't). It was close to closing time, but Frank never, ever tried to rush me. On the contrary, he really worked with me to find a design I'd be happy with. More examples of this man's professionalism and integrity: I found a design I loved. I was ready to buy it. But Frank advised me to look at it more closely - he wanted to make sure I was OK with the natural variations in the stone. I normally notice things like that, but for some reason, this time I hadn't. Once Frank pointed it out, I realized I didn't want that tile after all! When I found a marble tile I wanted instead (which I eventually chose), Frank warned me that it was rather expensive. He didn't try to upsell me one iota - was simply being honest and up front. I mentioned that I needed a contractor asap, and he even helped me with that!! And sure enough, Frank was 100% true to his word; the tile was delivered to my home within 2 days, as promised. The tiles at Woodhaven Tile and Stone Design are gorgeous. They're all in stock(!!!). Phil, and the rest of the staff, are lovely to deal with. The showroom is spacious and a pleasure to navigate. This business is a standout for those reasons alone. But what knocked me out the most was the caring and honest way in which I was treated by Frank. I honestly can't remember a merchant ever making me feel so taken care of. So if you're trying to decide where to go for tiles - and design help with them - it's not even close. read more

They were absolutely great! They sold me a box of tiles and cut them for me to finish my kitchen project! They even went out of their way to get the specialty tile from New Jersey!!!!! Can't say enough good things!!!! read more

Woodhaven Tile & Stone Design - Tiles - Building Supplies Near Me - Queens, New York

Great customer service and knowledge of tile and design, unlike other stores in the neighborhood. They also have a stone fabrication shop to do kitchen counter tops. Huge selection of tiles, stone and cabinets. No reason to go anywhere else. read more

Woodhaven Tile & Stone Design - Porcelain wood tile by Porcelanosa combined with an Italian porcelain metallic mosaic. - Building Supplies Near Me - Queens, New York

THIS PLACE IS GARBAGE!!! Their communication is TERRIBLE!!! They have nooo idea what's going on! It was a nightmare working with them. They messed up my order on a luxury bathroom and still expected us to pay. The one guy Phil was sooo unprofessional and was screaming at me for a mistake he made!!! DONT WASTE YOUR TIME WITH THIS COMPANY!!! TAKE MY ADVICE!! They don't even deserve one star! read more

Love this tile store everything is high end and the staff is so professional. We had an amazing and professional experienced with David and Filippo. We will definitely becoming back for more tiles as we are renovating our home and some apartments. Thank you so much Filippo and David for an excellent and customer service experienced!!!! read more

High quality selection especially with such affordable pricing! They are making my dream kitchen renovations become a reality! Awesome customer service, extremely personable, honest and informative! Thank you Phil and team!! read more

While recently planning a gut rehab of our kitchen we checked out samples in several Manhattan showrooms where sales staff acted like they couldn't be bothered, so we took the advice of our contractor and went to Woodhaven Tile & Stone. What a difference! Not only were Phil and Frank extremely helpful and able to match or suggest even better options for the samples we brought with us, prices were much better. We ended up buying everything here: floor tiles, wall tiles, and countertops. Fabricators did a great job with the countertops, and were courteous and precise. When there was a glitch we appreciated Woodhaven's "the customer is right" attitude. Highly recommend for excellent service and quality at a fair price. read more

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Best selection of tiles in NYC !! .. with unbeatable prices & an owner that knows his shit! Phil and Frank are great people, if you haven't visited this store yet, you are missing out. read more

Woodhaven Tile & Stone Design - Marble tile floor - Building Supplies Near Me - Queens, New York

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I had such a great experience at Woodhaven Tile & Stone Design. Everyone that I worked with was very professional and knowledgeable while helping me pick out the best possible options for our new master bath. The store was set up beautifully, allowing you to really be able to visualize the products you were buying and making sure they looked good together. 10/10 would recommend this store to anyone who is in need of tile or stone, you will not be disappointed!! read more

I was looking for new tile to redo my bathroom and wasn't happy with any of the selections or service thus far. I stumbled upon Woodhaven Tile in my travels and could not be happier. Their service was top notch and each person working there was full of knowledge on the products. Their selection and showroom is unlike anything I saw previously. I would highly recommend using them and will be back in the future. Honest prices and employees make for one happy customer!!! read more

Awsome High Quality selection everywhere you look, They paid Super Attention to all our needs as my wife and i are Renovating our kitchen and had so many questions. Due to thier Low prices we were able to "Splurge". we will DEFINITELY be back for our next project (our bathroom) read more

Woodhaven Tile & Stone Design - Satisfied customer David.O and Awsome Staff... - Building Supplies Near Me - Queens, New York

Phil and Frank are awesome. They make you feel like family as soon as you walk through the door. They have an amazing selection, reasonably priced which makes for a great customer experience. I came from Brooklyn because of a referral, and I wasn't disappointed. Thanks again, highly recommend. read more

Woodhaven tile is my go to tile place. I was looking for a particular matte subway tiles for my bathroom renovation. The tile they have was the exact color match to my penny tiles. The size of tiles was perfect for my design. As for my corners details I didn't want the typical 1/4" aluminum trim edge. I wanted us more unique with non disneeded and better they also able to get me a specific trim read more

Best tile place I've ever came to thank God I googled and this place came out. Very professional workers and prices are @ best. Highly Recommend this place!!! read more

Visiting from LA to help parents with a renovation on the family house. Beautiful showroom and great selection. Phil , Frank and the rest of the staff were very helpful throughout the whole process and made our experience very pleasurable. Definitely come here for your NYC tile needs. read more

Frank and Phil are the go to guys for all your tile and stone needs . The place is beautifully designed and they have everything in house for you to see /design. Customer service is first class at this place. The quality and craftsmanship of their work is superb . Highly recommend these guys to all my friends and family. These guys know the business and will treat you right from the moment you walk into their store . Thank you for all your help Frank and Phil! read more

working with Phil was a pleasure. he was fast, patient and his price was very aggressive. I will go back for my next project, and I will recommend his store to my family friends. read more

Woodhaven Tile has a robust selection of tile and countertops. I went there for my kitchen renovation and began to feel overwhelmed with so many beautiful styles. Phil guided me through the process and helped me narrow down my selections. He is a true professional and just a nice guy. I hope the community supports this neighborhood business, which clearly aims to please their customers. read more

Really top of the line quality, amazing service and professional staff. 10/10 satisfied customer.

Phil was recommended to me by my contractor when renovating my co-op. Not only is he professional, he is also very knowledgable and has an amazing eye for design. He made the entire process so quick and simple, I forgot why I was dreading picking out tiles in the first place. We went in set on how we wanted our kitchen to look and Phil was able to replicate that vision down to the smallest detail in less than 15 minutes. When it came to redoing our bathroom, we had no clue where to start. Working with just 'white', Phil put together a simple, yet elegant, bathroom that we are extremely pleased with. read more

Woodhaven tiles were extremely friendly and helpful. I've gone to my fair share of tile stores helping my mom with her renovations. My mom is quite picky (which is an understatement). But Phil and his team went above and beyond to help my mom. My mom's English is limited but the guys at Woodhaven tiles still committed to help. We eventually bought tiles elsewhere but not because of Woodhaven tile's lack of selection or competitive pricing. It's just that my mom is very picky. read more

Great customer service. Phil, Frank and their entire team are extremely helpful, from picking out my counter top to matching it with a backsplash right through installation. Courteous, respectful and entertaining gonna miss you guys and Daniella read more

Great service specially Phil great service amazing knowledge of what to do because sometimes just have to have an expert I'll gladly refer them to anyone I know Hi give them 100 stat stars great thank you very much read more

Very very very very professional, I met Phil not only did he find a rare tile I was looking for , his knowledge was impeccable...... by far great customer service I will recommend anyone I know..... I felt like he's very honest and reliable person. I went there looking for a cheap tile @ first and he did not know that. I wound up spending a decent amount of money but he didn't know I was renovating my whole house. Phil took care of me with a tremendous amount of respect. Ty again PHIL!!!!! read more

Best tile store in Queens, I renovated my kitchen and basement and it came out beautiful. I love to invite my friends and family over just to show off my read more

I had the pleasure of shopping at Woodhaven Tile and Stone for the first time today and it will not be my last. The store is beautiful with an outstanding product selection. The staff is professional, accommodating and knowledgeable. They made us feel like family, offering us a cup of coffee and making it clear they wanted us to leave happy. And we did. I highly recommend the team at Woodhaven Tile and Stone. read more