Customer service is always great here! They have got the bolts n brews in the back to have a cold brew in the garden area. Great value to become an Ace rewards member too! read more

I am so happy Ace Hardware is in our town and try to support it regularly with hardware needs, plants and even holiday gifts , they always have interesting things to give as gifts! recently I bought these amaryllis bulbs that were end of the season so on sale , look how they turned out! You can take these out of the soil after the bloom , put them in storage in your garage and re plant them next year , so pretty! read more

I went to Woods Ace because they were the only ones open on Saturday. I bought a Stihl weed eater due to the last one I got somewhere else not starting no matter what I did. I was immediately helped and once I decided to purchase the item they took it to the back and tested it before I left the store, I didn't even tell them about it the trouble I had had before coming in, that's just something they do there. I was helped to get the warranty set up right there in the store. The whole experience was awesome. it was the best service I've had from anywhere in years. They are now my preferred hardware store and they are an hour away from me. Great place to shop. read more

Don't not buy anything power equipment from these people. They will rip u off and keep ur money. The employee in the lawn equipment area has a nasty attitude. I will not purchase a piece of bubble gum from them....ever. read more

Worst sales person ever. I drove 40 minutes to buy a recteq RT380x grill/smoker. The floor model had the lid installed wrong. I asked the "manager" why the lid didn't seat properly. He mumbled something about a new manufacturer and they all fit like that and that I was wrong. I called him an idiot and walked out. In the parking lot I googled the issue and come to find out if you over tighten the hinge screws the lid won't close properly. I called the store from the parking lot to talk to the GM to try to maybe go back in and buy the grill but they said he was indisposed. These idiots not only lost a $1500 (I was going to buy all the extras) sale they also lost me forever. read more

This store is very near my home, so it is wonderfully convenient. If you are expecting a super store hardware store, this is not it. This is a smaller hardware store with lots of great little things (I call them treasurers) you may not find in the bigger places. They do have the essential things for plumbing, painting, fixing, planting, ant control, etc. But they also have handmade things you can give as gifts that are local to the area. Very cute. The people that work here are very knowledgable and helpful. I have run in here for a new air filter, or things to fix my bathroom sink or get a copy of a key. The post office no longer has a little office in here. read more

The service at this Ace Hardware is exceptional by all of the staff there. Heather was very helpful in recommending the Magnolia Home paint brand for a durable scuff resistant paint and she was right! It turned out very nicely. I visited several times over the course of my renovation project and everyone was very helpful and welcoming. read more

Wood's Ace Hardware on Old Trolley Road is a great place to stop for all things hardware as they have that small item available that you need to complete your project and also some larger items that you have on your wish list. The staff here is very friendly and accommodating and is knowledgeable and able to answer just about any question you may have. I have had a really good experience every time I have shopped here and was able to find exactly what I was looking for and be on my way quickly and easily. read more

Wood's Ace Hardware - Wood's Ace Hardware - Hardware Stores Near Me - Summerville, South Carolina

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Lovely staff that always a dog treat for our corgi. Helpful when locating a specific item (I.e, fence vs deck screws/nails, various bug sprays, etc) Would best call it the CVS of home improvement stores: best suites when you don't have time to wait in line, need assistance with specific project items, or want to score premium products or great deals. They have Yeti and Green Egg products, and on the other hand, have snagged some $5 welcome mats on sale. They also have really cute patio furniture pieces- picked up a couple $60 Uwharrie chairs, painted them white, and they still look brand new. Also cute gifty items, like key rings for the kids or neighbors spare key. Love it! read more

So, I needed a piece of glass cut. ACE has done this for me multiple times in the past; once @ Woods ACE Hdw. two days ago. (I asked up at the register first & they sent me back to the paint dept.) Today though, Nick said, "Sorry. We don't cut other people's glass here." I asked, "Since when? Is this a new policy? Y'all did it for me the other day." He said, "Not at this store." So I asked, "Are you saying I'm lying?" (He clearly thought I was.) He asked me, "When?" I answered, "Wednesday." Then he asked, "Who did it for you?" (He really thought I was lying.) but I named the ACE employee who'd cut the glass, (yet didn't know the name of the Wed. register person who said, "Yes. They'll cut your glass for you back in paint.") I asked if the manager was there and Nick said, "Yes. It's me." And I responded, "You're the manager here? For the whole store?" (I clearly thought he was lying.) In conclusion, if you're trying to fix a window, and want to use your own glass, I'd like to recommend any ACE Hardware in the USA... except Woods ACE Hardware when Nick's there. The end. read more

This is the closest hardware store so I often stop in here when I need a/c filters. They're reasonably priced and they always have my sizes available. My most recent trip was for spray paint for my shutters. They had multiple options available for the color I needed and for use on plastic (with primer too!). I thought the price was comparable to any other hardware store. Employees are friendly and always ask if I need help. read more

To be honest, I have only stopped in here to utilize the post office portion of the store. With that being said, I have come in several times & each time, the employees are very helpful & friendly. They always answer my questions & assist in any way possible. The best part: the post office portion is open while the store is open, so you don't have to rush to make it to the post office by 5pm after work. It is so helpful!! read more

Overall this is a good store. Only problem I have however is their reward program. If you spend a certain amount of money over time , I thinks its 200 dollars you get a five dollar reward. Pretty good and I shop there often. The problem is they put an expiration date on it. I just left from there and they would not take my coupon that was expired by 8 days. The gentleman John who owned the store before the Woods would always accept these....regardless of the exp date....I mean its a reward that you EARNED....not a coupon off that comes in the mail every couple of weeks. I just find it a pretty lousy policy, and certainly does not convey the " friendly helpful harware place" I spend alot of money in that stote! Richard Page read more

I purchased 2 spray cans of Ace brand gloss enamel black to finish my project that has taken me 5+ weeks to complete. The 1st spray can erupted mainly all over my hand and down my arm. Still, the paint hit it's target and I now need the 2nd can. 2nd can wouldn't stop spraying. However, I proceeded to finish painting. Everything seemed ok. 5 mins later, my hand crafted 2 drawer stand is all grey. Call 800#. She called this store. Spoke to manager Santos who said "if she comes in, I can refund her or swap the paint can out". Really? Not both options for ruining weeks of work? I'm a teacher in 2 schools. Apparently there's no "We stand together" or "thank you for taking a pay cut to teach my kids online" So much for these "Trying Times" I didn't know what to expect, but I was hoping for a bit more than what I got. Paint is expensive and the manager is unconcerned read more

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I was in search of a yeti cooler for a Father's Day present. This one had the color I wanted. I had never been. I was expecting to find a tool store like the box guys. I had my kids with me so I wanted to get in get out. We walked in and my kids liked the store. They had cool kids stuff. Then just about every area I was in there was a worker if I needed helped. This store is so clean and organized. I'm a big gardener and they had so many plants. The outside is so cool. Definitely coming back soon. read more

Top notch, well stocked Ace Hardware. This place is much larger than you average Ace and we dropped a good dime. So much to choose from in the plant/garden section. Definitely a place on our how-to list of spots to find just what we need. read more

What a great store! I'm huge on customer service, and this location is outstanding. From the moment you walk through the door, if you're wandering around the store, you can bet on at least two associates saying hello and asking if you need help. The store is always very clean and organized with a great selection. Once in a while there are certain things I can't find here, so I have to go to the competition. Sometimes, Ace's prices can be slightly higher than their competition. The plant and garden section are equally excellent. A very good selection of plants, shrubs and flowers. The selection and fair pricing on garden equipment also make for an easy choice to shop here. The staff are very friendly and work very hard. I appreciate that they have a positive attitude in a climate that is extremely hot/humid! Notably the associate named Brent, goes above and beyond to ensure customers are happy. He knows his stuff! We appreciated his knowledge of local plants and the growing conditions. We purchased a very large amount of plants for a commercial project. Brent was very good about making sure we were not wasting our money on plants that would not make it. He was kind enough to come by our location to check on things, to deliver "stragglers" or spur of the moment plants and just to make sure that we were satisfied with what he'd helped us choose. Ample parking and easy to get to off of Main Road. Store is well laid out, well lit and very clean. This place has that "small-town feel" to it. read more

I have no idea what others are talking about. This place is a good ol fashion place with a little everything and if they don't have it, they have the knowledge to find . Its not New York style service, its laid back and comfortable. If this annoys you , go some where else. If life is about something else besides rushing and trying too save every penny.... Great spot! read more

Wood's Ace Hardware - Hardware Stores Near Me - Summerville, South Carolina

Absolutely love this store! The staff is super friendly and helpful. I like that my money is going to a store that has a small time feel. This is my go to place for mailing packages, the post office is open seven days a week and has hours until 6! Inside the store, there are little shopping carts for kiddos which is helpful when you have to bring them. Anytime I have asked for help, plants or hardware, the answer has not only been helpful but sincere. When I came in and asked for help with planting flowers with the Girl Scout Troop, they donated the flowers for the girls! I love the old Summerville pictures on the wall. read more

I ALWAYS prefer to come here for my mailing/post office needs! I especially am grateful that they are open longer than our local post office on Saturdays!! Additionally, staff is very helpful and friendly! Bonus: rarely a line! read more

While heading to my favorite coffee shop I realized that there was an ACE Hardware literally within a few feet. I was so relieved because I needed a ton of house ware goods and didn't want to drive across town to a Home Depot or Lowe's. I was fortunate because this ACE store had everything that I needed and I loved the fact that the store was much smaller than some of the larger hardware stores. I didn't need to walk what seemed like the length of a football field to find the items that I needed and to top it off, whenever I had a question, there was always someone within a few feet of me who was willing to assist me. I even grabbed a guy from the paint department to ask a question about lawn and garden items and he didn't tell me that "he was not a lawn and garden associate" or refer me to another department, he came right over and did his best to recommend the product that would meet my needs. ACE sells everything from paint to air filters as well as plants, shrubbery, tools and much more. This location also has a post office inside for added convenience. read more

Wood's Ace Hardware - Strong Hardware/Screws to hold my heavier art work /wall art securely. - Hardware Stores Near Me - Summerville, South Carolina

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I am so glad to find a place who makes window screens and prescreens! Great work and pricing !!!

(TWO STAR REVIEW IS ONLY FOR MY MOST RECENT VISIT, READ BELOW, OTHERWISE 5 STAR REVIEW OVER YEARS OF SERVICE) I've been coming here for years because it is so close to home. I have always been helped with whatever I need, be it advice on a project or an item that I need. However, during this COVID crisis I walked into the store shortly after open, I saw that once entrance was marked Exit (the entrance I have been entering in for years) so I walked over to the other door and walked in, not realizing that the one guy standing outside of the Entrance door was in fact the "line" to enter the store. Three steps into the building and I was immediately halted by the lady at the register with a "Sir I am going to need..." and I immediately cut her off with a "Oh sorry are y'all doing a headcou-...." (Are y'all doing a headcount type of thing) which she cut me off with "I need you...to walk out...of my store...right now." I put the "..." to emphasize the pauses she placed in there, and it's important to note her tone was very annoyed and frustrated. I understand it was early and maybe her caffeine hadn't kicked in quite yet, but I also don't know why she was saying "her store" because I remember when she started working there a few years ago. Besides this one Incident, I cannot complain about this location at all, and would rather give 5 stars throughout years of service, but I have to admit that I seriously considered ever being a patron to this business ever again because of this one employees' words, actions, and tone. After cooling off I realized that I can't let her actions alone ruin my thoughts of this business that someone has poured years of their life into cultivating, so I will definitely return, but I think this employee needs to be reminded of customer service policies. I also wish the owners would reinstitute the discount that used to be given for Brandymill and other local residents who lived immediately nearby. read more

I hate to admit it, but I often forget that Ace is right here on Old Trolley road (adjacent to the mall that hosts Toast! Summerville). But every time I stop here, I have the most pleasant shopping experience. I think literally every employee says "hello" and offers to help me find something. While sometimes it's a bit startling because you've already been asked this by every other employee you've come across, I do appreciate it because usually I do end up needing help and by the time I realize I need help there's no one around to help me! The store isn't as big some of the other chains but the staff is twice as nice, polite, and helpful as any of the other stores. read more

I love Ace! I'm really into plants and gardening, and Ace is my go-to store. Their garden section is phenomenal! The plants are always well taken care of and at a decent price. I always spend way too much time in there because they have such a selection, but I don't mind. Ace will always be my #1 recommendation for anything plants read more

Overall a nice store and nice employees, however their prices seem awfully high on certain things, most notably propane. I was very disappointed to find out that filling my propane tank costs almost twice as much than filling it at Costco. This is a nice smaller alternative to the huge hardware chains and due to this things can be easier to find. read more

Always nice, they greet you as you enter, very knowledgeable! I feel fortunate to have such a good hardware store (& more) nearby. read more

So I came into the store today which for the last year or two you have been my go to store. There was a small kamota jr grill on the floor that wasn't setup correctly but I was willing to take the floor model and work with it. You wouldn't budge on price being a floor model, you wouldn't throw in a bag of charcoal. I would have bought it from you even though I saw it for 100 dollars cheaper at Lowe's and Amazon. I would have bought yours and fixed it no problem if you threw in a bag of charcoal ( 20 bucks), but your manager was stubborn and didn't even come to talk to me or offer any discount. I left and bought the Lowe's one from my truck in your parking lot. You are no longer my go to store, there are other small stores I'll goto in the area. read more

My family has purchased over $700 dollars of plants and garden accessories from this store in Summerville, SC due to their plant expert named Gary. Gary is always willing to help with a smile on his face. I've seen him pulled in multiple directions answering questions about plants and he's always so positive, well spoken and he knows a lot, I mean a lot about plants. They have items you won't find in Walmart, Home Depot or Lowe's which is why we go there so much. They have Down Under Pots (which I purchased 5 of because of Gary), AMAZING Picture Plants, Tibouchina/Glory Bush and beautiful Weigela Wine and Roses bushes. Please take the time and visit this small business in Summerville, SC and ask for Gary if you're purchasing from the garden section. YOU WON'T BE DISAPPOINTED!! Thanks Gary, Melinda & Chris McLaney read more

I'm very local to this store and try to use it as often as possible. The USPS desk is especially convenient and the usual staff are always excellent. HOWEVER - This last Sunday it all went terribly wrong and they lost my business to both store and the super convenient Post Office. I'd rather drive to the end of Trolley Road now to mail stuff. So I needed some screws for some carpet trim. I go to the store and they have millions of screws and after about 20 mins without help, I narrow it down to 2 screws. As I passed a guy he did question me as to whether I needed help and I at 1st said no as I already had my choice narrowed down to 2 screws. Then I thought well maybe he might know so I told him what I was doing and jokingly said I needed to buy 2 screws at 9c each so I could nip back home, check the size and then come straight back to buy the box. He just aid 'Oh ok then!' and went straight back to his notepad leaving me hanging there. I thought this was a little odd but went to pay. I paid, I left, I checked the size at home, I returned and I went to get the box. $5.29 on the drawer so I grab the box and go to pay. Notepad guy looks up at me as I pass then looks down again. I get to the cashier and a customer was already there and seemed to be struggling to understand something. There was another guy in front of me wanting to buy some bottled gas and a guy behind me with 2 bored and noisey kids. I get to pay and the new male cashier rings up an amount that with tax was over $7 and thought that seemed high so I told him the price said 5.29 on the drawer. He then asked me if I would like him to go and check the price. As he seemed to be waiting for my reply (odd) and the 2 kids behind be were getting raucous I heard myself saying not to bother I'll just pay the higher amount. Lol seriously I said that.... He shrugged his shoulders and said nothing but proceeded to ring me up for the high amount and I was just about to sign when I came to my senses and said, hang on a minute.... this ain't right! I was suddenly really annoyed by this and asked him if it was normal to just overcharge someone for convenience. He just shrugged so naturally I got even more irritated. I told him not to put himself out and that I would go and get the drawer, yes folks the whole drawer. On the way back to the cashier with drawer in hand, notebook guy asked me if everything was OK so I said no it was not OK. All he could say was that I was not to worry and that I would only pay the amount it said on the drawer on this occasion. Sounded to me like he was doing me a favor and implied that I was trying to put one over on them. SERIOUSLY?!?!? He didn't even take the drawer off me and just let me go off with it to the front desk. He just went back into his conversation with another member of staff who also just looked at me like I was weird but not interested type of expression. So by now I'm seething and back in line. Unfortunately I really needed these darned screws as I really wanted to launch them due to my near 'losing it completely' situation. I just told myself it wasn't worth jail over a box of darned screws...lol The cashier didn't say a thing and just entered the correct price as if nothing was wrong. So I asked him if he actually understood what I had been asking him and whether he understood why I was so annoyed. He just shrugged again. I pressed as to whether he would have been happy to pay the extra amount as opposed to the right amount and he said that he would have easily paid the higher amount in this sort of situation as it was easier. I told him the maybe 1 reason for him not having a lot of money is because of that attitude. Hey, I didn't even cuss other than explain the reason why I was by now so 'p%^%$d!' So I got annoyed and obviously lost my position of any respect but to have it thrown back in your face in front of other customers and 3-4 other members of staff who all did NOTHING is in my opinion UNNACCEPTABLE On my way out I proclaimed that I would not be back and I heard him say OK. Manager of this joint - SERIOUSLY? Can you imagine how this would have gone down at either Lowes or Home depot which are both at either end of this street? To have it happen in this local branch that I did love to support is DISGUSTING and I will inconvenience myself out of principle and never return. Thank you if you even bothered to read this far...... read more

I have been using ace to ship packages US mail service and also to purchase plants, paint etc. Until this past week I have been very satisfied. Last week I went to ship a package and was greeted by a young brunette girl behind the counter who immediately had an attitude. She definantly did not want to be there. I decided to change method of shipping, she said it would be too much trouble to remove the tape! Then said she would have to charge &3.00 for a piece of new tape! Wow!!have never been treated so rudely! I will never step foot in this store again. They do not care how they treat their customers!! And obviously do not want return local business!! read more

Tried to call this store to ask a question. No one answers the phone. A recording comes on & lists extension numbers. No one answers the extensions. I tapped "0" for the operator. No one answers. A recording tells me to leave a message & then says messages cannot be left as the mail box is full! I've shopped this store a few times & always felt the staff was a bit "stuffy" & isn't interested in helping customers. This not answering the phone issue confirmed my thoughts. I then called Ace Hardware on Dorchester Rd. The phone was answered immediately by a very polite lady. She answered my question & gave me some information about tanks for gas grills. Guess which Ace Hardware store I'll be shopping at! This gets one star only because I can't uncheck it! read more

I have mixed emotions about this Ace Hardware location. The staff is extremely friendly, and I really like the neighborhood feel of the store. However, the shelfs sometimes are a little bit barren, and in the summertime the store is swelteringly hot. I made a comment to one of the employees one time that the owners must just be really cheap and not want to pay for air conditioning and that employee just smiled, that told me everything I needed to know. read more

I've been going to this Ace Hardware for years, and with the new ownership it's only gotten better. Very friendly and knowledgable staff, and it's extremely rare when I walk out without getting exactly what I need. I would highly recommend this location to anyone! read more

Today great reminder why shopping here will always be better than bigger and yes sometimes less expensive stores. Many forget Ace has great specials but it's the experience of Ace that can not be replicated. Sincere, knowledgeable and respectful employees remind you that good customer service is still around read more

This review is for the Budget Truck rental part of their business. Terrible! Reserved 2 weeks in advance and was told they didn't have the 24' truck but I could drive to Buford - must be 65 miles away. Got a -6' instead, it was dirty inside and out. Ran terrible. Because of the small truck - we called Budget and told them we would need it another day. When I turned the truck in the amount due was double due to late charges etc. The employee didn't offer to call Budget Truck Rental even though I told him we had called. Won't shop here ever due to this experience. read more

This relates to my experience with Ashlee (hope spelling of her name is correct) who I never met before dropping off a Budget Rental Truck (yes, they rent Trucks at this Ace). She was Professional, Communicated Well, Friendly, Responsive/Quick and Knowledgeable. Would definitely return to the store to rent another Truck or buy other products based on my interaction with Ashlee. Job well done! read more

Almost reminds me of my grandfather's hardware store. The employees are knowledgeable, helpful and friendly. If they can find a way to do so, they always provide cost effective solutions and helpful advice on every project I've involved them. Should they not have a particular item in stock, they will accurately state when it will arrive. If that does not work for me, they will recommend alternatives options of where the item might be found. From the store manager to the last person you see on the way out, these are folks trying to do a good service to their customers. I and others I know make this ACE place our first stop shopping for most of our hardware and nursery needs. read more

Ace hardware is always helpful. I can't say much about their post office services as I've never used them.. But as a hardware store they are top notch. They have a good selection of products and a lot of hard to find items. The prices on their PEX valves is about as good as it gets. The Staff is well informed and you can't walk 10 feet into the store without someone asking "Need any help finding anything?" If you're looking for anything, just tell them and they can point you straight to it. The best part about this store is their screen service. I haven't found one like it anywhere else. All you have to do is bring them a damaged window / door screen and they'll repair it for a great price. They can even re-build your screens if they're dry-rotted beyond repair (had one where the corner pieces turned to powder, the guy replaced it and made the screen good as new. Just to sum it up, Excellent service, Excellent selection, and competitive prices. read more

Horrible experience!!! We confirmed our truck rental with Ace Hardware a week prior to our move and scheduled our flight arrangements, everything! Ace Hardware calls us the morning of, I repeat THE MORNING OF, our out of state move to advise us that there was a mistake and they don't have the truck after all. No apology, nothing, just simply said the truck is not available and the reservation will be cancelled. Really? People make scheduling arrangements based on the confirmation you provide! Now, because someone simply couldn't use some common courtesy and give us at least a days notice, we are out an additional $300 as we had to find another truck same day at a premium rate! Horrible customer service!! read more