I had a break in the pipe going to my house from the water meter/main area. I googled some…read moreplumbers in our area, as well as placed an ISO question for suggestions on Facebook!! I choose this company too do the repair. They responded to my call on the second ring. The service dispatch set my expectations and said they'd have someone between 1 & 4 that same day. I got a text with response updates. The plumbers called at 11:30 and said they could swing by and fix it now (earlier than expected), if I had time right now. I agreed and they came. Poor guys had to bail out about 5-6 -- 5 gallon buckets of muddy water to get to the problem. They worked through the rain that started and got it fixed. It was disheartening to see them wallow in the mud and getting wet at the end, but they diligently got it completed, regardless of the wet obstacles. They even came the next day and double checked that it was fixed properly, because the rain was filling the hole at the end and it was fixed but not truly visible in the murky puddle the rain was making. I would recommend this company to anyone and I thank their employee Jonathan for a job well done. Thanks guys, it was very professionally completed to my satisfaction.

Chris came out today with a regulator problem with gas flow. He was so knowledgeable and…read moreprofessional. Fixed the problem. Educated me on the problem and what can be done if any future problems. Couldn't have asked for a better company and employees

Colin came out to fix 3 toilets. Colin was very polite & cordial & professional. I had received…read morea text from Colin re: when to expect his arrival. Due to some older fixtures, Colin did have to get a couple of parts. He returned with the necessary parts and Kayden, to assist. Kayden, like Colin, was very polite & professional. Colin & Kayden are both great @ their job. Hargrave's Plumbing is fortunate to have such nice young men representing the company.

In March, your representative came to my home, took measurements, and informed me that I needed a…read morecustom walk-in shower that would be ordered through your vendor. I was told it would arrive within two weeks. In April, the installer returned and began removing my existing walk-in shower. However, he discovered that the shower unit he brought was designed for a bathtub, not a walk-in shower. He left without completing the installation and told me the correct unit would be reordered. In May, your installers returned and completely removed my old shower while waiting for the new custom shower to be delivered. After the new unit arrived at my home, I was informed that it was the wrong size. By that point, my original shower had already been removed, leaving my bathroom wall open and my shower unusable. Since then, I have not been contacted with a solution or any plan to correct the issue. The repeated mistakes, lack of communication, and poor customer service have been extremely frustrating and unacceptable.

What kind of terrible company does not inform customers of astronomical fees prior to coming out to…read morea person's house? This is the biggest scam I have ever heard of! Who in their right mind would pay $300+ to have a company come to Lafayette? No one! This information should be clearly stated when scheduling a service. Horrible! I will trash this company for years to come. Also, if a problem is not corrected in one visit, the company should honor the service until the problem gets fixed. This is the worst service ever experienced in any service business I've ever seen.

From the owner: Specializing in: - Plumbers…read more- Backflow Prevention Devices & Services - Building Contractors-Commercial & Industrial