Colin came out to fix 3 toilets. Colin was very polite & cordial & professional. I had received…read morea text from Colin re: when to expect his arrival. Due to some older fixtures, Colin did have to get a couple of parts. He returned with the necessary parts and Kayden, to assist. Kayden, like Colin, was very polite & professional. Colin & Kayden are both great @ their job. Hargrave's Plumbing is fortunate to have such nice young men representing the company.

In March, your representative came to my home, took measurements, and informed me that I needed a…read morecustom walk-in shower that would be ordered through your vendor. I was told it would arrive within two weeks. In April, the installer returned and began removing my existing walk-in shower. However, he discovered that the shower unit he brought was designed for a bathtub, not a walk-in shower. He left without completing the installation and told me the correct unit would be reordered. In May, your installers returned and completely removed my old shower while waiting for the new custom shower to be delivered. After the new unit arrived at my home, I was informed that it was the wrong size. By that point, my original shower had already been removed, leaving my bathroom wall open and my shower unusable. Since then, I have not been contacted with a solution or any plan to correct the issue. The repeated mistakes, lack of communication, and poor customer service have been extremely frustrating and unacceptable.

I had a break in the pipe going to my house from the water meter/main area. I googled some…read moreplumbers in our area, as well as placed an ISO question for suggestions on Facebook!! I choose this company too do the repair. They responded to my call on the second ring. The service dispatch set my expectations and said they'd have someone between 1 & 4 that same day. I got a text with response updates. The plumbers called at 11:30 and said they could swing by and fix it now (earlier than expected), if I had time right now. I agreed and they came. Poor guys had to bail out about 5-6 -- 5 gallon buckets of muddy water to get to the problem. They worked through the rain that started and got it fixed. It was disheartening to see them wallow in the mud and getting wet at the end, but they diligently got it completed, regardless of the wet obstacles. They even came the next day and double checked that it was fixed properly, because the rain was filling the hole at the end and it was fixed but not truly visible in the murky puddle the rain was making. I would recommend this company to anyone and I thank their employee Jonathan for a job well done. Thanks guys, it was very professionally completed to my satisfaction.

Chris came out today with a regulator problem with gas flow. He was so knowledgeable and…read moreprofessional. Fixed the problem. Educated me on the problem and what can be done if any future problems. Couldn't have asked for a better company and employees

SUPER. Efficient and competent. Both for my home and business they are excellent. Highly…read morerecommend.

They may not have been the cheapest but available within days and appear competent. They were…read morequick with response and were able to get the job done efficiently.

Very responsible very nice courteous and he got the job done. Came on time call beforeread more

My wife, Vicki, first called Next Plumbing to repair a water leak near our house. The plumber…read morequickly found the leak, fixed it, smoothed the dirt back over, and left. It was a great experience. Because of that, we called Next Plumbing again to install a new kitchen faucet and bidet, move our old bidet to another bathroom, and reset a toilet. This time, they sent a plumber named Jonah. He arrived after 9:00 a.m. on March 3, 2026, and worked until nearly 7:00 p.m. Unfortunately, this visit was completely different. Jonah installed our new Lowe's faucet without the required base ring and simply said it wasn't in the box after only a brief look. We later discovered the faucet handle hung over the sink, the bidet was jammed against the toilet tank, and the decorative caps for the toilet bolts were missing. Although Jonah returned with another plumber and corrected the faucet position, they still forgot the toilet bolt caps. Even worse, they removed the sensor valve that worked with our hot water recirculation pump, leaving us without the instant hot water we previously had. When I called Next Plumbing, I was told the parts had been thrown away and would be replaced. As of today--142 days later--that still hasn't happened. We were also required to pay the full $906 before Jonah left on March 3, 2026, yet 142 days later we still have not received an invoice. Our first experience with Next Plumbing was excellent. Our second experience was disappointing, with poor workmanship, missing parts, unfulfilled promises, and no invoice despite full payment.

I can't say enough good things about these guys. I reached out for assistance with a blown faucet…read morethat was spraying all over my bathroom and required me to cut off water to the house. Tanner immediately returned my call, quickly identified what needed to be replaced, picked up the part and arrived earlier than the estimated arrival time. He fixed the issues quickly and ensured full functionality of bathroom facilities. All of this on a Saturday morning, no less. Absolutely priceless service. Tanner made a dark day brighter. He made me and my issues feel important. I thank him and Mr. Rooter for that.

Horrible experience. We were having trouble with our plumbing, so we call to see if they could run…read morea camera to see if what the problem was. We were told that they need to change pipes that were broken under the floors. We were told that they would have to break up parts of floors in certain parts of the house and concrete those places back. We were told that they would start on Saturday and everything would be finished by Monday night. Saturday and Sunday no work was done. Monday the CEO kept changing the date of when they would be finished. We could never get a timeline. We have been out of house for a whole week and they are still not finished with our house. It is the following week.They are very unprofessional. They ate food and left trash in our house. Never empty the trash. Left materials and trash all over the front yard, which a trailer was put in the driveway for that purpose. They left huge mess everywhere. Gavin and the whole management team are such liars. I have pictures of damage

Very pleased with same day service for leaky toilet and installation of new toilet…read more Courteous and efficient. Will call again when needed.

I had the privilege to be serviced by "LUKE" he exuded outstanding customer service. His…read moreprofessionalism allowed me to be comfortable about him being in my home. I have a disability and concerned when a stranger is in my home. Well "LUKE" is the man. I thank and applaud him. He explained the issue and did his repair with the quickness of an expert. Thank you, Luke

Dishonest. Way over estimates jobs. This would be fine if they were just estimates. Estimated a…read morejob would be $700. Stated this is just an estimate and he charges $140/hr. Finished the job in under 2 hrs , including the estimate and with plenty of time not working. Invoiced $690. Ended up saying I was stupid and that I agreed to $700 and he charged me less. Matthew is both dishonest and disrespectful.

We had a tub with a broken drain that Matthew fixed for us. He was very professional and worked…read morequickly. I found out he is also a veteran, so that makes it even better! Highly recommend this service company!