We want to thank everyone at Black's for living up to their reputation for excellent customer…read moreservice - and for their patience with our impatience. Definitely recommend on all counts - value, to professional and personable staff .

I brought my 2018 Jeep Grand Cherokee to Black Tires & Auto Service for coolant leaks and…read moreoverheating near the water pump area. I was told the issue was repaired, tested, and the vehicle was ready. Immediately after leaving the shop, the vehicle began overheating again while I was driving toward the airport. I had to take it to another repair shop (CarFix in Garner, NC), where I was later informed that a drain plug from the prior repair had not been properly sealed, causing coolant loss and repeated overheating. Despite attempts to save the engine, it ultimately failed and had to be replaced at a cost exceeding $15,000. Black Tires & Auto charged me $1,046.86 for the original repair and refused to take responsibility, issue a refund, or offer any assistance. I have documentation from both repair facilities. Based on my experience and similar reviews from other customers, I cannot recommend this shop.

Dishonest Diagnostics and Overcharging Unnecessary,…read morehigh-cost repairs N Carolina Auto Solutions is "dishonest" for trying to charge four times the market rate for repairs and unnecessary repairs. I sent photos of a botched oil change, but never received a response despite multiple follow-up emails.

They lied about diagnostic and tried to sell me a service i didn't need. They tried to sell me a…read morenew engine for $8500 when all i needed was a head gasket job. They also damaged my cylinder head. I reviewed them on Google and I think my review and pictures got removed i can no longer see them. My truck got repaired somewhere else with a 1 year warranty for $3800.

Friendly atmosphere. They speak with you first about the problem & the cost to fix it before they…read moreeven touch it. There has been no surprised excessive cost. He also stands behind his work ! Awesome mechanic !

Chris and his team have been kind, thorough, generous, and they know their stuff! Every person I've…read morespoken to there has been humble, friendly, and helpful! They have worked on two of our cars and gone above and beyond every time.

Great service. I thought I knew what was wrong with our VW Passat. He showed me what was really…read morewrong and saved me over $500!

Do not use..unless you have an estimate in writing ..They take advantage of people stuck by the…read moreside of the road..We asked them if they had a piece of equipment that we needed and they said yes we are coming to "help" not a word about a price, fee or charge..Then he said that we owed him 600.00 that we did not have.. The next day when I called to complain she had the audacity to tell me that it was my fault for not asking! She knew that I didn't think that they were charging me.. Usually a business let's you know if there is a fee and how much in advance so you can decide if you can afford it...We would have said no! The women said "Honey I'm sorry that you don't understand business" I told her that charging a person without a fee being agreed on was stealing. She said "no it's business"..She was extremely rude and condescending... Definitely not my idea of how to do business or how to treat people. We only got a few miles and had to have another person help us. Tyler Quinn 252 813 3115 He is an honest man. It said that I had to give them a star...

Poor customer service. Lack of communication. I believe In business repeat customers are so…read moreimportant, and having the ability to communicate with your customers. Communication skills are much needed.

I was traveling south on I-95 near Kenly, NC. I noticed the pressure on my tire was going down. I…read moregot off at the exit and called AAA. I had to wait about an hour for AAA to get there which I understood because Hurricane Michael was making his way up I-95. The mechanic didn't want get on the ground to get the spare, so he just put air in the tire. I asked where I could take my car to get the tire checked and he really couldn't help me. I decided to check on Yelp and took a chance with Johnson's. They were very helpful and took care of me as soon as possible. Turns out I had a nail in my tire and would not have made it very far. Thank you!!

Corey came out in the middle of the night to help me out of a tough spot. He showed creativity and…read moreprofessionalism as he solved a novel and complicated automotive challenge in a timely manner.

From the owner: With over 15 years in experience, we specialize in towing and tires. 24/7 Road Service Company, We…read morecome to you.

Evans has taken great care of my old trusty Honda so took my newer Chevy to them for an oil change…read more Russ helped me tremendously with changing my appointment multiple times due to my schedule. I was greeted by several associates with a smile uppon arrival. One even setup the kids area for my granddaughter. I thought that was sooo sweet of them. The waiting area was clean and filled with snacks for their patrons. Great value for the services provided. I will definitely be back with both vehicles.

Absolutely awesome service and staff. We were on our way to visit family in PA when we had an issue…read morewith our car due to an oil leak. They saved us on the spur of the moment and they couldn't have been more professional or nicer. If I could give them more than 5 stars I certainly would! Thank you Evan's Tire and Automotive!!!