We have had an unfortunate experience as NZ Van Lines have not upheld their contractual…read moreobligations. We've moved from the US to NZ. Nearly all our belongings were already packed from a previous move and we were told numerous times all would be repacked by the movers with their own boxes and packing materials and a detailed list of belongings would be made for customs. Those costs were included in our quote. We had very polite and courteous packers but they repacked very little and used all the boxes we had packed ourselves from our previous move. We were promised professional, boxed packaging of three expensive bikes. (The bikes arrived with only torn, shredded brown packing paper around them.) The day after our things were picked up we received an email saying we needed a detailed list of belongings. Very confusing as we were told they would make that list. When our belongings arrived in NZ we were then told we had to pay $1800 over the agreed upon contractual price in order to receive our things as they had incorrectly assessed the volume. They did two separate video surveys with our belongings already boxed and all together so am unsure how their estimation was so far off. Our belongings arrived about three weeks after our target date- not a problem as I believe it must be very difficult to time things when shipping internationally. When our things arrived at our new home, again we had friendly, courteous movers. But they just dropped our belongings off. The contract states they will unpack items and remove packing materials the day of delivery. That did not happen. I was told to do the unpacking myself and to contact NZ Van Lines when we were done unpacking to have the material and boxes removed. So alright, we unpacked everything ourselves that evening and let them know the packing materials were ready to be removed. That was over a week ago. The garage is unusable due to the massive amounts of packing debris. And they keep telling me they are "working" on getting it removed. It was supposed to be removed the day of delivery per the contract. There is also an entire box of our items that has gone missing and my requests for information on that have not garnered anything past the fact that they agree it is missing. There were several irreparably broken items (all from the few things they boxed up) and I've asked several times about how to file a claim but it's apparent I'm being left to my own devices on that. Please do your homework on this company. If you simply google "NZ Van Lines reviews", you will get so much more than the Trust Pilot reviews they steer you toward. Heck, someone was so dismayed they bought the domain https://www.newzealandvanlines.com (as opposed to the actual website of the company https://nzvanlines.co.nz) to warn people off using them. We certainly wish we had been more careful and we regret having used them.

I contracted NZ Van Lines to move out furniture from Tokoroa to Ohai, Southland. PC went missing,…read morespeakers(Audiophile) were smashed. Drier doesn't heat anymore, two coffee tables smashed, Were supposed to wrap, didn't wrap or protect larger items. Turned up on shifting day like the black power and spent more time smoking and playing gangsta rap then actually working. Drop off was late in day, dropped gear off after three weeks by basically dumping and running. Left truck on road. Unloaders asked me if i was a gamer, funny mums system went missing. Insurance was a joke, a company called TV Cook they used, and refused to pay out on the PC. It's an Omni shambles. They also write themselves out of the goods and carriage act. Basically it's Burgalry and willful damage, you pay them they take your goods, wreck what they don't want and steal what they do, they are the most unproffeswional disgrace in the industry at present and that's the sad thing, as ten years ago we used them and they were brilliant, now they hire thugs and theives, don't care, and treat your prized possesions like trash. If you use this company to move your stupid!

I recently used Budget Moving to move a container between Auckland, and California USA. I just want…read moreto say they have been excellent, both on pickup and the delivery in the USA. This happened while Auckland had the typhoons, and roads were flooded - they subcontracted out to Conroy's who are based in Napier - which as you know was a flood zone. even with all those things going on, the global shortage of containers - my household good all arrived in the USA, much faster than I was expecting - Im guessing about 6-7 weeks door to door. The rest of my family will follow later this year and bring the rest of the household goods and I will without a doubt be using the same moving companies.

From the owner: We offer International household relocation and baggage shipping by air and by sea, to port and to…read moredoor, to most places in the world from New Zealand.

Never again will we use this moving company. They dropped our fridge twice resulting in a…read morenon-working fridge, and failed to tell us before leaving. We found the damage on our own the next day when all the food had spoiled. After trying to claim no liability they finally agreed to compensate us as they had failed to meet their terms and conditions - namely that they would take due care of our belongings. That was more than three months ago - we are still waiting to receive the promised compensation. The day after I posted this review I was contacted by the company and had the promised money in my bank account by lunchtime. Thank you for resolving the issue.

Finding reliable and professional removal companies, specifically in relocating between regions- is…read morefraught with concerns... will the truck be big enough/will the moving men be strong and fit enough to cope with stairs/will they remove the furniture in time for new home purchaser to take ownership??? Certainly on all three of these questions The Moving Squad let us down. Their website and PR person under-delivers. Our move up North was stressful, hours and hours longer than anticipated - finally finishing at 10.00pm at night (a 7.00 am start) and required my partner to do a huge amount of physically demanding shifting - which was precisely the reason why we wanted professional moves in the first place. We weren't looking to cut prices - we wanted professionalism, muscle and expediency .... Until this company trains all its staff, get proper moving equipment on board their trucks ... I would suggest looking elsewhere at such a stressful time.

Be wary of these people! I did a job replacing 2 x blown…read moretyres on their truck after hours and was assured I would get paid by the boss on 16th May. Nearly 2 months latter, no money and I cant get hold of the people. Very untrustworthy. If you know where they are please contact me, Grant @ Tyrecorp in Silverdale, 021 521 524

I've read through all the reviews and it nice everyone got a good experience but unfortunately mine…read moreand my mums was BEYOND AWFUL. we had a booking on sat 16th between 10 - 12, paid for online, and JESSIE was going to turn up, i had taken the day off to help my mum and Jessie do the move. at 12 mum called Jessie to see where he was, he said he was still doing his first job and he would be there in an hour, at 1pm. mum hung up and called the company to make sure things were going to happen, when she spoke to DION mum asked if she was speaking with jessies boss as she wanted to speak with someone who could help, he didn't answer, then mum asked what was happening and is the job going to be done today, DION said yes, mum asked why we have had to wait 2 hours so far, things went quiet and DION hung up, crazy. After this mum got an email saying our deliver time had changed and we were booked in for 12 - 2. at 2.45 we were still waiting, mum texted Jessie and he told mum the owner had cancelled our job (even though the confirmation email was sent out at the will of the company amending the time, AND wasting ours) because my mum was angry with him over then phone LOL!!!!!!!!!!!! mum didn't raise her voice in any way what so ever, at all, she was just inquiring why we had waited 2 hours with no response to be told we would have to wait 3 hours over the time. this company has provided my mum the WORST experience, I'm horrified they would do this to an elderly lady, SHOCKING SERVICE, shame on you for NOT SHOWING UP, and you have my mum's money, give it back. or ill call fair go.

From the owner: On-demand furniture deliveryread more