April was absolutely amazing! I decided to cut 13 inches off my hair. She stayed honest with me…read morewhen I wanted to go shortly (thanks girl!!). I'll definitely be back!

I am in love with my hair color! Kiteya nailed it. I was not sure of the change I wanted, just…read morewanted to cover the gray. She did some low lights and took years off my age! Soo happy, thank you again.

Hannah was my stylist. What an unprofessional person she is . I explained everything very clearly…read morealong with photographs. She did NOTHING that I asked for. When she saw how messed up my hair looked , she said well, my next client is here. I said what does that mean. She said I can't fix your hair now because I don't know how! Then she starts crying. I said why are you crying? I should be the one crying having to leave here with my hair looking like a toddler colored it. Why would the Owner put me with someone with such little experience and so unprofessional?This is NOT acceptable. RUN from this salon! If the Owner doesn't know her own stylist that speaks volumes to what happened to me yesterday. I'd really like to know what all the CRYING was about. I'm the offended party here and she's crying? Totally unacceptable!!! If I could give zero stars I would. I strongly disagree. You didn't even bother to call me to find out exactly what happened. Did she show you the photos of the botched color job? Did she bother to show you the photo that I sent to her in a text so she could consult with you? She also said to me that you were on vacation and absolutely no idea when you were going to return. So what were my options? Go around with a hideous hair color job? As a salon owner you should have called me instead of letting me twist in the wind with crappy hair color. First she said I could wait an hour till her next client was done. At first I said I don't have the time. Then she said that I could meet her at the TR location and she would do it there. So when I said let me call my husband to see if we could rearrange our scheduling for later THAT day. She said I don't know how to fix it and I need to talk to my boss before I can fix it. Also, I did schedule with someone else and you called me to say that she wasn't available and I could meet with one of two stylist. I chose Hannah because you said she was available and excellent and had been there for 3 years. Now to the being rude, I don't know what they told you but all I asked was "Why are you crying". If that is being rude, I don't comprehend. I was kind to her and did not make a scene which I would have been justified in doing. Still, she screws up my hair, then tells me her next client is waiting. I said "So exactly what are you telling me"? That's when the crying started. This behavior is totally unacceptable and you as a salon owner need to get the story straight before blaming a client instead of an incompetent hair dresser with emotional problems. You're just enabling it. You should be ashamed! I cannot believe that you would allow this type of treatment to your clients. Further more you allow this behavior by justifying a wrong and not finding out what REALLY happened.

I have been to this place three times now and always found each stylist to be professional and…read morelistened carefully to what I requested in the way of a haircut. Everyone here is friendly. I recommend this business highly.

OMG! I'm loving this salon!!! Joyce Stokes is utterly FANTASTIC!…read more She had a few reservations when I asked for her to color my hair in the latest "mermaid colors." But she pulled it off with flying COLORS!!! (Pun intended Actually wanted it purple, but since she was a little "shy" of enough of that color. I told her let's throw caution to the wind and "Go ALL out!" And it came out fantastic!!!! I now have a new stylist and what seems like a fantastic salon. Everyone there is SO INCREDIBLY sweet and friendly. Even the customers too! Laughing, chatting amongst everyone. Something that I was NOT accustomed to with my last salon experience (actually I was terrified to speak at that place ) But at Tousled you are made to feel like family! Thank you Joyce. I love my new look and I DEFINITELY look forward to seeing you again for my next new "do"!

A genuine mix of expert stylists at an affordable rate! The salon itself is adorable, but I was so…read morepleased with my stylist, Cheyenne, that my whole family will be using her from now on. I have been looking for months for a place that can cater to my son, my daughters, and myself with experience that isn't too expensive. Tousled is definitely that place!

I been growing my eyebrows out for about a month now & I was too embarrassed to tell the stylist I…read moredidn't like the way she did them to first time so I asked her to remove a little more cuz I like my eyebrows thin (I have a reference photo) but this is what i ended up walking out with, it's not a bad salon I been here before but I'm not happy with the results

Kat Grayson is more than just talented; she's an absolute joy! The entire experience felt like a…read morerelaxing treat--she's so professional, friendly, and genuinely cares about your hair goals. I've officially found my forever stylist! I wholeheartedly recommend her to anyone looking for someone who delivers truly amazing results and an unforgettable client experience. Thank you, Kat, for making my hair look and feel incredible!

Requested a haircut and it really turned out great. I had several on taken off and they also taught…read moreme what hair products to use and how to style my hair at home.

Unfortunately, I had a very poor experience with customer service and the lack of flexibility to…read moremeet my needs. I did receive an apology after I requested one.

Leaving negative reviews is difficult especially when it is so personal, but this is necessary. Do…read morenot be fooled with the description of some of the hairdressers in this salon on its website. I fell into the trap. I booked a haircut with the "level 5" stylist Neely at this salon on Thu 5/2/24. She gave me probably the worst haircut I have ever had in my life. She has no talent, she needs to go back to school to learn how to cut hair. I told her I wanted long layers, showed her several pictures of women with long hair, told her I like the Jennifer Aniston style with long layers and not to cut more than 2 inches of hair, because I like my hair LONG. I had my hair shoulder lenght. This person does not hold back to cut mercilessly without any structure. I blame myself for not stopping her, she put the chair away from the mirror but still, I should have paid more attention. I thought she knew what she was doing, but she did not! She didn't show me the back when she was done. I saw my face in the the mirror and I thought she had cut off more than I expected, I paid and I left but I realized the next day when I washed my hair that she had left my hair a massacre. She left a hole in the back of my head, left my hair thin all over my head and especially at the ends, she cut inside the hair for no reason all over my head, the layers don't blend well at all. All my hair is uneven with short layers without shape. I complained to BreAnna the "manager", I asked for my money back, I didn't want to compensate someone who has done so much damage to my hair. She told me she was only offering me an "adjustment". Adjustment? To cut my hair even shorter! No way. She was rude and offered to hang up on me because I was unhappy, told me I was not welcome in her salon anymore, this place left me in tears. I do not recommend this "hair salon" whatsover. Stay away from this place! Judge yourselves with this picture.

Since posting my review, the owner has chosen to make up a story about me and my experience. She…read morehas chosen not to return my call or speak to me, instead postings things that are untrue. This is funny when you read the business missions statement. Bottom line. My hair was cut 4 inches too short. Beware.

Followed Irene to XF Studio Salon because she has always done a great job on my hair. XF is easy…read moreto get to, has ample parking and a nice relaxing atmosphere! Highly recommend this salon if you are looking for personalized service. Thanks Irene - see you soon! Olivia

I went to this salon to get my hair lightened the stylist said it would take a couple of sessions…read moreto reach the level of lightening I want which was fine. However, I did not think I would only be paying for half my hair at a time. The stylist started bleaching from the top of my hair which was already blonde from previous highlights needless to say my hair is a tragic loss! When I returned to the salon with my legitimate complaint the manager said "oh it's not that bad I can fix it for another $160" mind you I just spent $247 to start this process. Do not go to this salon EVER! I am filling a small claim case to get my money back.

Convenient to Five Forks this is a high end salon offering haircuts, styling, and color, and so…read moremuch more. Employees are friendly and professional.

Izzy is a miracle worker!! My husband needed a color correction and a proper cut. (He went to a…read moredifferent salon that created a nightmare!) He was wearing a hat for days until we found Izzy at Innovations!! She was able formulate the right color and do an updated cut. We are so thankful that Innovations Salon was able to accommodate him and connect us with the amazing stylist, Izzy!! We cannot say enough great things about our experience!! A++++