After having repeated terrible experiences at Binson's I decided to give Wright & Filippis a try. It wasn't bad. You can either call and make an appointment or walk in. Whichever you decide to do, look for the appropriate clip board to sign in at. One is for walk-ins and the other is for appointments. I went pretty late and it wasn't busy. My only major complaint is that I called before I went in, told them what I needed and asked if I could get it today. They told me yes and when I arrived, they didn't have all sizes available. Only extra small and large. It was the Wednesday before Thanksgiving and they said they wouldn't be able to get it until the following Monday from their Clinton location because they were closing for the holiday. A little frustrating because I would have gone to the Clinton location to begin with had I known. It was too late by the time I was seen. They were very nice and both braces were going to cost me almost $300 which I would have gladly paid that day (it hurt so bad) but I ended up ordering some from Amazon which worked just fine and were only $20. read more

Surprise, another 1-star location. How does Corp tolerate this? Answer: bureaucracy and the scam that is insurance, and the farce that is beneficence. So I slightly tore my MCL, specialist sends the Rx for a brace, next day I get "measured", 5 days later it arrives at the branch. -I finally call them myself- approaching 5pm on a Friday because hey, probably should considering the dire need.. "Oh we received that early this morning, but it requires an 'inspection and fitting' and our Dr (I swear) just left to make hospital rounds and isn't available for another 6 days. At this point I can't help but laugh through the pain. 4 days later, -they- call, unbeknownst to themselves I already have an appt, they ask if I'd like to make one (yes, 4 days post-receiving brace), but no, I'd rather wait only 2 days rather than 7, so I keep the original one. I show up and following an awkward hour wait in the pediatric room surrounded by sticky toys (I'm 35) the "Dr" shows up and proceeds to teach me the wonders of Velcro straps. 5 mins later I have a terribly fitting brace that took nearly two weeks to get, and I barely care enough to tell them (neither do they care when I mention) that the pads they so precisely measured press directly into my injury so badly that I can't even wear this meticulously hand-built, hinged, carbon fiber waste of time they probably billed my insurance an ungodly amount for. But at this point who cares? I'm practically healed on my own by now, and they made their $3k, win-win, amiright? So a 1-star on Yelp for a place that you likely don't have a choice other than to suffer through, and they surely don't care because it's like bashing the post office. Should they care? Yeah. Do they? Lol. read more

I am a 67 year old amputee. I lost my leg below the knee last December. I had 3 operations on the leg to get it ready for a prosthetic. A man from Wright and Filippis showed up at the hospital while I was in much pain and recovering. I thought this was part of the deal and had no idea I had other choices. Here I am 7 months later and this leg is miserable. I can walk for about half a day before the pain becomes unbearable... anyway I went back several times and they glued pads in there and adjusted things to no avail. They want me to get a "Finished" leg that is supposed to fit better and allow me to walk better on uneven ground... the guy at W&F told me the leg I have is meant for level surfaces and I need to get a new one... problem is they want me to pay for it all over again... don't use this company and remember you don't have to use the Hospital connection. Lots of shananigans with people in serious duress... talking to a lawyer now. A prosthetic is a process, not just a product, and W&F takes advantage of people who have no way of knowing better. read more

3 months later.... Still no action... Fracture healed on its own without orthopaedic shoe that was prescribed.... And they are still in business. Go figure. read more

Worst experience ever. I've been waiting weeks for shoe inserts. Walking is VARY painful. The best they can tell me is that "Their vendor" is the hold up and not returning their calls. I think I'll cancel my order and go to Binsons in Center Line, Michigan. If anybody needs the number, I can provide it for you. Don't worry, I WILL NOT give you the run around like I am getting! read more

this place is the worst place to go. my wife had a broken bone in her foot. the doctor faxed over the paper work for a boot. this place after a week said it never got the fax. my wife called the doctor and had it refaxed. the doctor said they faxed it over the first time. my wife went back to the doctor and was showed the paper work where it showed wright received it the first time.this place will lie to you. the firsr time she went there she waited an hour to be told they have to order the boot and it will take a week.after two weeks her doctor said if he knew it would take that lone he would have put on a cast.we will never go there again. all they care about is money not the people.they should shut down and send people somewhere else. please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more