Thomas and Dominic Wright recently replaced our aged gutter system that was malfunctioning. We have a 4000 square foot house (2.5 stories) and a large detached garage so this was a complicated task. The father-son team did a professional job that has greatly enhanced our residence. Their work is outstanding and their fees are competitive. read more

Had reached out to Wright Family Installations as having ground erosion of area not covered by gutter on back side of our house. Was contacted with in the day and time set for estimate of job. Thomas Wright responded to date and time set, which happened to be the next day in our case. Install was set for next day. Arriving Thomas and his son were very customer friendly and professional in their install. Great product and very quick time of the install. End result, excellent job, so good having them to come back and replace some of the existing gutters on other areas of the house that need updating. No question in referring them as wouldn't think twice in recommending them! read more

I highly recommend contacting Wright Family Installations (WFI Gutter) for your gutter project! Both Tom and his son Dominic are extremely knowledgeable and just nice people. I am happy to support a small family business over a large company any day! Not only do you get treated like family, you get a fair price and they stand behind their work. I can't say enough good things about them. After being taken advantage of by contractors in the past, it's refreshing to find a company that is honest, hard working, and not trying to get one over on me. They even provided a free estimate with a description of the work being completed, options for gutter size (5" or 6"), and their opinion as to what they recommend. No pressure and no price haggling. Thank you ! read more

I submitted my first request for a quote through Home Advisor on 12/18/2018. No response for 10 days. On 10/27 I received a call from a Home Advisor CSR, who asked me how my experience with WFI had gone. I explained that WFI had never contacted me. She undertook to facilitate the communication, and within the hour I got a call from WFI. The person who called me committed to sending someone out for a quote on Jan. 3 (I explained that I may not be home, but since it was a gutter repair, they were welcome to examine the problem even in my absence.) I gave very clear instructions, both in the original Home Advisor request and to the person from WFI, about where the repair was to made. It is now January 10, and I have never heard back from them. I called this morning to ask for a response and had to leave a voice message, to which they did not respond. Way too much trouble for a minor gutter repair. Perhaps their schedule and business model only has room for larger jobs, but their response to potential customers is one of the most unprofessional I have ever experienced. Professionals do not make commitments that they do not intend to keep. WFI did just that. Addition on Jan. 11, 2019 - After this review was submitted to Home Advisor (and I assume transmitted to the business) I received the following email from Angie, who originally contacted me and committed to the inspection and quote (following is the ENTIRE text of the email - please note the lack of even a salutation:) "If you are interested in a free gutter estimate please contact WFI Gutters @910-319-9595 (txt also) to set up an appointment. Angie WFI Gutters Sent from my iPhone" Please note also the utter lack of an apology, even a weak one for my inconvenience, or even a slight attempt at an explanation for their unprofessional behavior. Why would I waste any more time dealing with arrogant idiots like this? read more

Carl's experience is unfortunate and no where near what I experienced. I actually called rhem directly and left a message, rather than going through a third party, and had my call returned within 24 hours. I was able to set up an appointment for an estimate. They came out and I recieved my quote a couple of days later with an apology for taking a few days. I was very happy with the quote recieved and they were able to get me on the books for an installation the this past Tuesday Feb 5. They made it out here and were done in about 2 hours. I'm very very happy with the work done and the communication back and forth. It seems like a smaller family operation which I'm all about supporting. I will recommend them to my neighbors as well as anyone else seeking gutter installation or roof work done. read more