"Like a good neighbor, State Farm is there!" Nope... worst neighbor ever. Very rude and a terrible…read morepain to deal with. My grandmother passed away and we needed to change the policies on the auto and homeowner's insurance. When I went in to ask her about it, because I am the one paying for it, she yelled at me her list of all sorts of things I needed to do. None of which was even what I came in to talk about. So, I asked how to do it and she yelled again saying she couldn't tell me anything because, even though I'm listed as a driver, the policies aren't in my name (they're in my deceased grandma's name). I could almost understand that part but why yell out the things I need to do about the policies if she isn't allowed to talk to me about them? Why yell at all? She even yelled "How can a dead person be listed as a driver!" to which I replied, "You're the one who still has her listed even though my mother showed you the death certificate already". I left bawling in tears because of her rudeness and the way she was so inconsiderate in making a difficult time way worse.

Customer service is amazing! So helpful and knowledgeable. Even have some late night and Saturday…read moreappointments for those who can't make it in during regular business hours!

Do not use her!!! Horrible business practices! I bought my home back in Oct 2016, policy was due…read moreto be renewed and filed with my mortgage company in Oct 2017, and nothing was submitted. After a weeks of messages and no phone calls returned, I started a policy with a new insurance company. 3 months later she submitted a policy with my mortgage company with no notice to me, canceling the policy that was in place. Now, nine months later, hurricane Florence hits my home and I still cannot get in contact with Mrs Garcia. Her phone number goes straight to Allstate and Allstate claimed that I do not have a policy with them. The last thing you want to do is to be transferred after transfer, when dealing with the aftermath of Hurricane Florence. So frustrated and mad. Not once has she checked up on her policy holders from this mess...not even a mass generated email.

I would give zero stars if I could. This company is absolutely horrible, and makes no sense at all…read more Filed a claim when SOMEONE ELSE hit MY CAR WHILE IT WAS PARKED and Michelle assured me personally over the phone that she would get in touch with the other parties insurance to reimburse me my deductible. Waited a week and called the other insurance company myself to check the status and sure enough, nothing had even been started. That is so unprofessional. Now they want to raise my rate and tell me I'm not eligible for full coverage any longer due to an accident that wasn't my fault, and I wasn't even in the car for. Ridiculous and I will be changing companies. Too bad, My fiancé and I had been loyal customers for years.

This insurance company is about the worst you can have. I've had my house for ten years, they…read moreraise their prices. After Hurricane Florence, I do not rate anything at all. They stated I didn't qualify for any coverage due to the fact that the insurance adjuster stated that I was less than $100.00 dollars to qualify for them fixing what was damaged to my house. They also didn't cover my son and I for evacuating or any meals or hotel expenditures. People with renters insurance get more help than. House owner. Good bye Nationwide and Hello State Farm. They are cheaper and have more coverage. I will ensure to pass the word.

Lana and Susan have been so helpful with all of my insurance needs over the years. Expert…read moreknowledge in all areas! Specifically in my case, home owners, fire/hurricane/flood NCJUA and auto. They also provide excellent life insurance. Very quick response when I reach out with questions, and many times, changes can be made in office. From quotes, to updates, these guys are my trusted company for coverage. They offer multi line discounts, and drive safe and save options for auto.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: NC-6598931

Wealth of knowledge? Super helpful and take the time to make sure we had what we needed for our…read morebusiness insurance. Would highly recommend Hilal and Shannon.

From the owner: We are a team of compassionate business owners and insurance advisors, who work hard every day to…read morehelp our clients feel secure. Whether you’re opening a new restaurant, buying your first house, or hoping to insure a new driver in the family, we are here for you.

Excellent customer service! Knowledgeable! Quick to return phone calls! Courteous staff. Tim…read moreNecaise has been my agent for over 20 years carrying both my personal and business insurance. Highly recommend his company.

The most expensive coverage by a long shot with the least coverage. Also said that if you did home…read moreyou HAD to do auto and offered no discount for it. Don't waste your time here.

I have been a long time customer and my needs changed to do a job change. I reached out to them…read moreprior to renewal and when I needed to switch after the renewal I was informed I'd get a refund of the balance paid. I received a check for $24.49. When I inquired as to why, they said that payment plans are subject to a 10% penalty for total amount of the 6 month policy less the 9 days of coverage. A simple heads up would have been a minimal courtesy. Instead of a simple apology or anything...they send me an email the in summary was: "We sent you a brochure thricely, you should have read it. Have a blessed day." Terry Morgan stated that they wished they could take the time to explain a policy to every policy holder and then took the time to condescend and gaslight me all the same. They said it was NC law that they could overcharge and charge this penalty. I have a string of emails. I guess I should have read the brochures that were printed "in black and white and it is YOUR responsibility to read and understand the policy." Yes the YOUR was in all caps. Absolutely unacceptable in every way. I will happily post the email for clarity.

Super friendly staff and loved taking headshots for this team! Teamwork makes the dreamwork!read more

So far, I'm very pleased with there customer service. Everytime I have made a request to fax…read moreinsurance information to North Carolina DOT or any other agency it has been taken care of immediately. Special thanks goes to Sally Knott!

Have had them for 1 month, 1 day. I got charged 10 dollars for a late fee. I literally just paid…read morethem. They suck at replying. Had to ask several times for my insurance card. Was told it was sent to my email, never got it. Finally got it via mail. Was told " that's how the home office does it" you'd think being a new customer they'd explain these ridiculous late fees. Don't feel comfortable with this service. We'll see how this month goes.