I've been with WSECU since 2018, they had been wonderful in so many ways. During COVID I admit I went a little crazy with online shopping for whatever reason, most turned out to be scams. WSECU saved me from each one (I admitted yes, I did attempt this transaction please fix it and they would). I began curbing my enthusiasm which should have stopped whomever from disrupting my life- it's difficult to know who to trust and who not to trust online especially- enter Amazon, At&T, Apple etc- big name corporations that one would think (trust not to pass your debit card info around at a party or would they?) Of course, there's the gas station 'pay at the pump' we all enjoy from time to time (convenience)? This past year alone I've had to replace my debit card on a monthly due to fraudulent charges (online businesses I had never heard of, WSECU was Johnny on the spot combating them while safeguarding my funds). I'm most appreciative that they were doing their due diligents but I'm still left updating my online bill pay folks with the new card number some bills were getting paid late because I'd forget whom all needed updating (I'm a senior that can't remember all life's details so in a way this nonsense has kept me on my toes or at least remembering that I have toes). I have been shaken, rattled and rolled trying to do my part to stop this madness yet as of yesterday WSECU tells me that they have cancelled my debit card indefinitely as well as any future debit card and or benefits. I will be sent in the mail an ATM card and of course I would still have access to get my money from the banks tellers (9-5, M-F) which I feel makes me more vulnerable to theft while also being exposed to other more dangerous possible life-threatening situations. Withdrawing cash from an ATM -hell just by having to carry cash on me at all or pay two ATM machine fees (?) once I arrive at a venue in an attempt to have a life outside my apartment instead of being a lonely female senior citizen in 2023 which is what it is. I've pleaded with them for another solution, but they have nothing else to say to me regarding this act of indecency they then hung-up the phone. After all their power talks to make customers feel that this banking institution was here for me offering trust and security that I needed from such an institution, my last true hope that I wasn't completely alone to fight for these injustices on the larger scale. It should be working toward preventing vulnerable seniors (all the citizens) that become victims yet these professionals that I have entrusted my complete financial Repeta, direct deposit of monthly funds, each and every dollar I have been blessed with since 2018 is now telling me that I don't have the right or privilege of being protected by them and their experts any longer because they can't find who is perpetrating these lewd and unlawful crimes...I didn't even get a "good day ma'am", maybe in time we'll be able to punish the actual criminal but for now this is the only choice, this is our final decision -then they hung-up the phone. Here I sit broken hearted thought I'd be protected but I am not I am disillusioned once again by something I've trusted to basically advise, serve and protect me...Trump was right about some things - this is not the America I grew up to know and love and trust. We can skip the white bread 50's, let's try the free loving open-minded ideas of the 60's (w/o the Manson BS) before having our souls sold to the Chinese Government or modern technology came about to make our lives easier to manage and a better place to vibe in all aspects. We are now all too easy to fu#%&%@ with, there is no innocent until proven otherwise. Who's to blame- greed, blame it on man and his evil ways, do we blame foreigners, race injustice or maybe all of the above hell blame it on the boogie I don't know but don't punish me because you can't find the source of debit card fraud. People the revolt is not far off especially if this is allowed, it's happening to me today, you could be next but why wait to become their next pawn. Stand up for the rights of every citizen, that's what will make America strong once again- united not divided. Leave your personal feelings out of equation and realize who the real enemy is- know for yourself who is wrong is who is right- not just cause that's what is popular on social media. This is truly an injustice and it's not too late to make it right! POWER TO ALL OF GOD'S PEOPLE-stop coddling criminals by punishing their victims! Sincerely, Woman not to be ignored read more

Lets get this clear I asked if you were putting holds on my check you said no! You lied! Thats the point. It was clearlyl a payroll check. You still lied! read more

We've never had an issue until today. My suggestions if you have an issue is call the corporate offices. The lady who helped me was very snarky and because I was trying explain myself she got more and more frustrated. She told me she would undo two overdraft fees and later out of frustrated ( I think.) would only do one. Almost like it was a punishment for questions it. This is was due to an ATM weekend fail while trying to make a deposit the resulted in overdraft fees. We just called corporate they seem understand the issue we were having and were polite. Well update when they call us back. read more

WSECU - What can one really say about a credit union? For me, their's really very little to say, so here goes: 1) excellent phone app 2) excellent web site 3) convenient location 4) great parking 5) fees and services are as good as it gets 6) friendly counter assistance What's not to love? Oh, and did I mention complementary coffee and cookies on Friday? I recommend this credit union as highly as any banking organization I have ever used. And, if you live in Medical Lake, then, you qualify for membership. I recommend it. read more

It could be better and it could be worse. I didn't like the fact they didn't hardly give me any account information or barely information at all. When signing up for my account, they only gave me my debit card and a packet full of rules. Which I didn't really need anyway. I had to go back twice to finally get my account number and routing number. And to get the information that I have to wait a month to deposit money from the atm outside. It would have been really nice to know that. But overall, it's a lot more convenient than my old bank of going all the way into cheney just to do a deposit. But their app and online banking needs a bit of work. The website will just keep making me sign in when I want to view all my transactions, and the app might work on occasion. It's best just to keep track of expenses by yourself instead of relying on the online. Overall, 50/50. Bad stuff and good stuff. Nothing too bad, nothing too good. read more