I went in to close my checking account and was treated so rudely I felt compelled to share. I was…read moreasked to wait while 2 of the 3 tellers were on the phone.the 3rd was helping a customer. After about 15 mins a teller asked if I'd mind if several customers who arrived after me could go ahead of me, since my business would take longer. I said I did mind that I had other errands and appointments for the day. She was visibly angry. Explained they were short staffed (frequent issue for this and she needed to pee. Nothing I had any control over. Then told me I should've called ahead to make sure they could help me. The day I need to call ahead to do business with a bank is the day I close my accout. If I wasn't already closing it I absolutely would have after that interaction.

From the owner: Since 1890, Banner Bank remains committed to being the best provider of financial services in the…read moreWest. Throughout our history, we've focused on delivering competitive financial services to the clients we serve. Our motto, 'Do the right thing,' is much more than a slogan at Banner Bank. It's truly what we expect of our employees and one another as colleagues. Banner Bank is heaquartered in Walla Walla, Washington, with locations throughout Washington, Oregon, Idaho and California.

I've had several bank accounts from several types of institutions all across the country, and WSECU…read morehas, by FAR, the best banking experience. I live easily 2,000 miles from the nearest branch and refuse to change my primary bank account, as nothing has ever come close to eclipsing this one. I get better interest rates on CDs, Savings, and credit cards here than at any other bank I've checked out. The worst service I've ever received at WSECU is still better than 90% of my experiences at other banks; I'm able to stop into this branch no more than about twice a year for the past 7 years, and they still greet me with a smile and recognize me. The online banking is easy to use and convenient, and I'm not sure I've had a complaint about them yet. If it is possible for you to get an account here, by all means, do so. It is definitely worth the experience.

This has certainly been the best bank I have ever conducted business with. The tellers all know me…read moreby name and are very friendly. They have forgiven more overdraft fees than I can count. They have helped me many times when there were unauthorized charges against my debit cards, always closing the debit card the unauthorized charges were against and issuing another.

I've been with WSECU since 2018, they had been wonderful in so many ways. During COVID I admit I…read morewent a little crazy with online shopping for whatever reason, most turned out to be scams. WSECU saved me from each one (I admitted yes, I did attempt this transaction please fix it and they would). I began curbing my enthusiasm which should have stopped whomever from disrupting my life- it's difficult to know who to trust and who not to trust online especially- enter Amazon, At&T, Apple etc- big name corporations that one would think (trust not to pass your debit card info around at a party or would they?) Of course, there's the gas station 'pay at the pump' we all enjoy from time to time (convenience)? This past year alone I've had to replace my debit card on a monthly due to fraudulent charges (online businesses I had never heard of, WSECU was Johnny on the spot combating them while safeguarding my funds). I'm most appreciative that they were doing their due diligents but I'm still left updating my online bill pay folks with the new card number some bills were getting paid late because I'd forget whom all needed updating (I'm a senior that can't remember all life's details so in a way this nonsense has kept me on my toes or at least remembering that I have toes). I have been shaken, rattled and rolled trying to do my part to stop this madness yet as of yesterday WSECU tells me that they have cancelled my debit card indefinitely as well as any future debit card and or benefits. I will be sent in the mail an ATM card and of course I would still have access to get my money from the banks tellers (9-5, M-F) which I feel makes me more vulnerable to theft while also being exposed to other more dangerous possible life-threatening situations. Withdrawing cash from an ATM -hell just by having to carry cash on me at all or pay two ATM machine fees (?) once I arrive at a venue in an attempt to have a life outside my apartment instead of being a lonely female senior citizen in 2023 which is what it is. I've pleaded with them for another solution, but they have nothing else to say to me regarding this act of indecency they then hung-up the phone. After all their power talks to make customers feel that this banking institution was here for me offering trust and security that I needed from such an institution, my last true hope that I wasn't completely alone to fight for these injustices on the larger scale. It should be working toward preventing vulnerable seniors (all the citizens) that become victims yet these professionals that I have entrusted my complete financial Repeta, direct deposit of monthly funds, each and every dollar I have been blessed with since 2018 is now telling me that I don't have the right or privilege of being protected by them and their experts any longer because they can't find who is perpetrating these lewd and unlawful crimes...I didn't even get a "good day ma'am", maybe in time we'll be able to punish the actual criminal but for now this is the only choice, this is our final decision -then they hung-up the phone. Here I sit broken hearted thought I'd be protected but I am not I am disillusioned once again by something I've trusted to basically advise, serve and protect me...Trump was right about some things - this is not the America I grew up to know and love and trust. We can skip the white bread 50's, let's try the free loving open-minded ideas of the 60's (w/o the Manson BS) before having our souls sold to the Chinese Government or modern technology came about to make our lives easier to manage and a better place to vibe in all aspects. We are now all too easy to fu#%&%@ with, there is no innocent until proven otherwise. Who's to blame- greed, blame it on man and his evil ways, do we blame foreigners, race injustice or maybe all of the above hell blame it on the boogie I don't know but don't punish me because you can't find the source of debit card fraud. People the revolt is not far off especially if this is allowed, it's happening to me today, you could be next but why wait to become their next pawn. Stand up for the rights of every citizen, that's what will make America strong once again- united not divided. Leave your personal feelings out of equation and realize who the real enemy is- know for yourself who is wrong is who is right- not just cause that's what is popular on social media. This is truly an injustice and it's not too late to make it right! POWER TO ALL OF GOD'S PEOPLE-stop coddling criminals by punishing their victims! Sincerely, Woman not to be ignored

Lets get this clear I asked if you were putting holds on my check you said no! You lied! Thats the…read morepoint. It was clearlyl a payroll check. You still lied!

This a the only community bank in Ritzville. Great service, they will help you with whatever you…read moreneed with your account or opening a new account. They even reimburse you up to $10 each month for ATM fees.

From the owner: Premier full-service community bank in Eastern and Central Washington.read more

Staff here are super friendly and helpful. Always a pleasure to do business with. They do have a…read more$6monthly fee for a membership, but the more you use your debit card then an amount is subtracted from the $6. It could be Where you won't have a monthly fee at all.