Been a patient since1974 with his father. Dr. Kevin is an awesome doctor! Always takes the time to…read moresit and talk with me about any problems that come up. Always available to me when I need him.

This review is for the office staff. I called in October and spoke to Briana and was told that the…read morefirst available appointment would be November 30th at 11:15am. I made the appointment and received the new patient paperwork in the mail about a week later that had to be filled out. I confirmed my appointment on November 25th and again on November 28th. I then got a call from Briana on November 29th asking me the reason for my visit. I asked her to confirm who she was and if she was a nurse as I wasn't sure why after I had just spoken to her the day before to confirm that she was now calling me asking me why I was coming in. She advised they had to reschedule me due to a conflict and the next available appointment wasn't until December 29th. I told her that was not acceptable as I had already waited a month. She asked me if there was something wrong that I needed to see a doctor now, I told her that I haven't been to the doctor in a few years and needed to be seen as soon as possible. After some back & forth, both of us with attitudes she said to just come in and the call was ended. I called back about an hour later because I felt bad about how the call went. I spoke to Naomi who was really nice and confirmed that I still had my appointment set for the following day. I told her to apologize to Brianna for me as I didn't mean to give her attitude. So then on November 30th at 10:15am I get a call from Brianna telling me that my appointment has to be cancelled due to the conflict and that she was just informed by the office manager. I asked her what the conflict was, is the doctor sick? She asked me to hold and put the office manager on the phone. I don't remember her name, but she told me that a new doctor was supposed to start but that it didn't work out so Dr. Santoro couldn't handle all the appointments. I asked her when they realized this as I had just spoken to Briana on Monday to confirm and there were no issues and if there was no way possible I was to be seen today that I should have been told that yesterday so I didn't waste a day off from work. She said that she would try to get me into another location and call me back soon. I guess what happened next is my fault because I didn't confirm if it would be for that same day. I got a call 3 hours later telling me that I could be seen at the Sewell practice but not until Monday. This was not acceptable as I could not take another day off from work. At this point, I told them that I was not going to deal with this practice anymore and that it's a shame how they handled this situation.

For the last two yrs the same phlebottomist consistantly.messed up the fax to go to the pharmacy…read more She claimed she sent it.. Cvs never found it..id call back tell them they never received it. Can i have a confirmation number...no..never supplied one. Said it wasn't necessary.had to ask het to send it again. This went on for two yrs she made my and my sons life hell. I had manager investigate to make sure it wasn't their staff...it wasnt. So. The phlebotomist doesnt know how to properly use a fax either.. Mayb ill get a disability lawyer and sue het butt for making our lives a living hell. Ill check it out tomorrow. Theres one here right in the city. By the way people.. If u bring ur childten there..they will b yelled at.thetes only one person worth her grain of salt......joanne. Awesome person. She actually clued is in to what she does with the fax. All i know is in Massachusetts..this crap never wouldve happened. Healthcare here leaves alot to b desired.ya know the worst thing...shes been messing with my sons care. Hes on a state regulated med and it had to be done this way. She also knew if he ermt off his meds he would b hospitalized. She couldnt have cared less and always gave me a hard time. Which did nothing but hurt my son. If u need blood drawn go to a lab people please. This eoman doesnt know what shes doing. I googled it....shes putting every patient she draws blood from at risk of other peoples diseases...hep c etc. And doesnt care.

The docs are great! But when you have a 45 minute wait and have to listen to the receptionist bitch…read moreabout everything that ever happened to her life and talk about how fucking miserable she is like a 12 year old girl it's gonna piss me off and I'm gonna write about how terribly unprofessional they are. If you can get passed the garbage on both sides of the waiting room walls for an hour or so the drs are always helpful!