Rossi wellness center is wonderful! I have used this office for years now. John is professional, patient, and extremely helpful in picking the right service and making sure you are satisfied after by following up or inviting you back into office a few days later. The office atmosphere is friendly, calm and peaceful! I highly recommend using Rossi wellness center for any of their services, especially cosmetic! Thanks again, John! read more

I fear I stumbled into an ulterior universe then what has been reviewed here. My visit for an annual was pretty much useless. The doctor (sorry completely unmemorable, so forgot his name) seemed fairly distracted. I understand I mentioned I wanted wait until my new med. ins. kicked in for a full battery of blood work, but I assume that basic blood work is covered with the annual check up that is part of my plan. It wasn't until I was walking home that I realized I had had no blood work done. I called back to inquire why and the receptionist check with the doctor who said he wanted to wait until I had my new insurance. Not that I hold alot of sway to offices, but this one was kind of like a rental car waiting room, in the basement. And while I was waiting some guy was listening to language tapes loudly w/o earphones. In my opinion the receptionist should have told him to take it outside. After about 20 min. of that I had to ask him to put earphones in or take it outside. Kind of a waste of 2 hrs. of my time all around. Certainly a useless apt. read more

Had an appointment with Dr. Stefanic today. He was great as was the whole team. I have never felt so respected by such a knowledgable physician. I am surprised to find a doctor that doesn't treat me like another problem to solve on an assembly line of problems. I have decided to get all appropriate care here and will update after a few more appointments but I have a good feeling about this practice. read more

Great doctors but horrible clerical staff. I went for an appointment on 6-19-15, which went fine. As I was leaving an office worker stopped me and informed me that I hadn't met my deductible and had to pay out of pocket for my visit, which I thought was strange because I had just had major medical work done two months prior but I paid them in good faith anyway. Big mistake. The clerical staff told me they would work to figure out what the issue was and to call later that day. I decided to wait until Monday to give them more time to work out the issue with my insurance company. When I called them on 6-22-15 to figure out what was going on they said the the original information they got from my insurance company stating that I had not yet met my deductible was incorrect, I had in fact met those requirements and they would be issuing me a partial refund but that the claim would take up to a week to process so call back next Monday. That brings me to today 6-29-15. I called this business to ask the status of my refund and the information I was given was there there was some kind of "clerical error" that caused my claim to be denied. Now they have to resubmit the information and told me to call and ask again next Monday. They refuse to issue a refund to me even though all the information they have confirms that I am in fact entitled to a partial refund, they just keep giving me the run around and will not even provide a phone number of the 3rd party billing company they use. I will update this post next time I call them on 7-6-15, hopefully there wont be anymore "clerical errors" preventing them from giving me the money I am entitled to back. **Update 1** Called 7-6-15. Was informed they still don't have my money for me and to call back tomorrow, Tuesday 7-7-15 **Update 2** I was pleasantly surprised today (7-7-15) when the clerical staff took the initiative to actually call me for a change and to finally give me the refund that I was entitled to from the day they initially charged me. Still doesn't change my opinion of them though. 5 star doctors, 1 star clerical staff. read more

I have been a patient of John's for several years and followed him to his own clinic when it first opened. My personal physician is Dr Richard Stefonic and he is probably the best doctor that I have had in my entire life. He has been my doctor for several years, after John kicked me to the curb ( nah he didn't really) and I can tell him anything, no matter how dumb it might sound. He will go at length in explaining the why's and what is needed to keep me in best of health. The entire staff treat me like family and the office manager works extremely hard in providing me the best service (Peter). I think I have been with the practice for close to eight years and wouldn't think of changing. I live in Philadelphia not California ..gotta figure out that part :) read more

This place is great! I go here to get my VI peel from Lauren and she is the sweetest! Very knowledgeable and makes you feel so comfortable! I've been here twice and I plan on returning very soon! Clean, quiet atmosphere, I love it! read more

Hands down, John is the most conscientious, thorough, and aesthetically superior plastics practitioner you'll ever encounter. Botox, fillers, anything having to do with the face--John is an expert. And he's a great general practitioner too. But if you need or are thinking about anything to do with your face, consult this guy first. He has taken this skill to a higher dimension. He's an artist. Lauren who also works in the office is a magician with the laser and either alone or together with John also offers an expert's eye to all things aesthetician-y. Honestly after having shopped around, I wouldn't trust my face to any other team. read more

I have been seeing Lauren for chemical peels now for a few years. She's lovely to work with and she's extremely knowledgeable. I highly recommend this place. read more

John, Lauren and Peter are great. John and Lauren are very thorough, take their time and answer all questions. They're not just concerned about selling procedures and products, which some offices are. John is an expert in this field. He wants the client to be fully satisfied with any procedure or product. I have tried other places and always go back to Rossi Wellness. They truly care about their clients/patients. read more

Been to Rossi Wellness Center a few times for laser treatments with Lauren. Lauren is by far one of the best aestheticians I have ever dealt with. She is kind, understanding and knowledgeable of all the different procedures and latest technologies. I've been to other laser technicians/aestheticians before and have had bad experiences. Lauren makes you feel 100% comfortable and like you're in good hands. She is the best! read more

I wish I had the same experience as Ken H. at my visit to the Rossi Wellness Center today. Working in healthcare administration myself, I expected the usual paperwork and showed up 5 minutes early so that I could complete any documentation quickly and ahead of time. I sat in the waiting room for 15 minutes before being brought to the back. In the patient room, I sat waiting for an additional 25 minutes. To make a patient wait 40 minutes for an elective cosmetic consultation in this economy is not only poor business practice but rude. I was hoping to receive a consultation on the Lipotropic injections and possibly botox. I am unable to review the results of these services because unfortunately I never had the consultation. At 1:38pm for a 1pm appointment, I excused myself from the room to find the doctor in the hallway who instead of greeting me with an apology for the wait, provided a defensive "You had a 1pm appointment - right?". I hope others are more fortunate than I in receiving treatment at the Rossi Wellness Center in the future. read more