I returned my old internet router, and it was quick and easy. It took under five minutes to make the return and the customer service was great too! Super friendly staff. read more

It's not possible to give a zero star but this store deserves it. He gave me the router and modem. When I asked for the other equipment he said he doesn't have it. When I asked him where I can get it he said he didn't know. When I asked him how should I find out he didn't know. Talk about unhelpful He said his name is "B". How do you hire people like that comcast/xfinity? When I get home I'm canceling my order. I'd rather have slower speeds than deal with these people read more

Worst customer service I've ever experienced, from a company I pay top dollar for. I was pretty much chased out and told to buzz off right when I walked in the door! My cable box is dead. I go in for exchange. "We don't have any cable boxes. Try another store." "How about you find out if another store has them? I just drove from Boulder Creek." "We don't have visibility of other stores inventory. Sorry." "Ok, Then order me one and have it shipped to my house." "You have to call the service number and they can do that for you." " I don't know what you want me to do..." Seriously?!? No problem getting $300 a month out of me! Went to the Santa Cruz store and was taken care of in a professional and courteous manner. read more

I had to break up with Xfinity after a very long time together. I could not take the frequent disruptions anymore and switched to fiber. I came here to drop off the equipment, and they were super nice and courteous. read more

Instead of coming to this location (5353 Almaden Expressway), go to the location run by corporate (1566 Monterey Road- Unit 20 San Jose CA.) Wish I had checked these reviews before going to a franchise office- but I was desperately trying to fix our Xfinity cable after a month of trying via chat, text, phone. The one guy in this mom and pop shop(not a corporate office)-- woooow bro, you got issues. Anyone tell you the job is about problem solving and customer service? I started with something simple-- remove HBO from my subscription and bro is straight insulting me and talking about how hard it would be to accomplish this. So I said: ok cancel it all. Cancel all cable and TV subscription. Bro tried to send me a text to cancel- it didn't load on my phone. Asked if there was any other way to approve the change: printer? email? Could I use their wifi to try again? He said no other way- which is just not true. I suggested he ask his teammates. Angry bro said "They would say the same thing," and refused to do anything furtherand just sat there staring-literally. So I sat there working on my computer at his desk and staring at him until another worker came over and actually helped me. They still did it wrong and the mad dude erased my phone numbers in my account to make my life hard- the guy at the other store noticed and fixed it. Yeah-don't go here. read more

This review is most specifically about an employee at this location, Julian, and less focused on the company or its services. I have had TiVos for decades. They are no longer relevant technology in today's world. I had been working with Xfinity for some time to determine a path forward. The app is difficult, the chatbot is difficult and phone calls to customer service are difficult. Eventually, they sent me a new device which wasn't what I wanted. I had to return the device, so I went to this location. I explained my situation and Julian was very polite and understanding and offered many different hardware options as we discussed what I was looking for. He discussed with colleagues and called support to help address my needs. Ultimately, the technology which I prefer is no longer supported, but he was very supportive as we reached this conclusion. Thank you, Julian. read more

I couldn't tell if I was walking into hell or Xfinity store that's how how bad it there. Every one that works there needs to be fired and replaced very unprofessional and disrespectful. The manager there is way to young and unprofessional only like 20 years old has no clue about customer service or how to treat people and manager was staring lots of problems one of the workers even put there hand on me Xfinity if this is how your want to run your business and have these kind of people work for you if that's not how you run things please reach out to me and workers threating customers aggressively verbally and physically. I been a loyal customer for like 4 or 5 years I'm very disgusted by the customer service. I still have not been able to resolve my Xfinity problem because the workers do not care it's been over a month this is unacceptable. Discrimination is not ok. read more

My husband and I came in today for internet for our new place and there wasn't a wait. Alexis greeted us as soon as we walked in helped us immediately. She was super knowledgeable, friendly and helped us fully utilize all offers to help save us some money. We appreciate you Alexis! :) read more

I made an online appointment on Saturday for 6:15 pm and rushed in to get my new phone set up. The 3 young and dumb girls did not know what to do and told me to go to the real Xfinity store on Monterey rd in San Jose. I did and they helped me. Never go to a none 3rd party store. read more

Xfinity internet is terrible! Worst ever, down five of the last five days, and can't seem to figure it out. Poor service, overpriced. Feel bad giving it even one star. read more

I have gone there for assistance for my internet equipment and service three times now. When I have in there many people are "working" but lack of customer service and knowledge of their own products, one person was asking another then asking another and no one knew. I finally walked out. read more

This company have really gone down the tube in customer care All they care is how to move package around and raise prices yearly read more

Switched to Frontier. Never looking back. Spent about 10 hrs on the phone to make my mobile account work off my original primary cable account. read more

After two frustrating calls to customer service we decided to go to the store. Matt helped us change our services to something that worked out better for us. He was very kind, knowledgeable and made the change as painless as possible. We really appreciated the experience! read more

The people in the store are nice, but they don't take care of business. I've been trying to close my accounts for two months. They say it's all closed, but then I get another bill out of the blue! I've been in the store 3 or 4 times since July. I've been charged for services during periods after I told them to cancel and the company refuses to reverse the charges! Customers should never be treated this way! They should be able to say cancel everything and it should be done! So frustrated with Xfinity! I would not recommend them to anyone. And if you don't heed this advice, definitely DO NOT put your credit card on the account! They will just keep charging you and you can't remove your credit card from the account! read more

I wished I saw the reviews before going to this location. Not very helpful at all. The gentleman (African American) was not helpful at all went to ask for help and his response was I can't do anything at my end you would need to logging to your account and do it yourself or call the number. He's works in customer service his response should have been. This is what I can do for you Sir we can log in to your account on this desktop and I can help you with your request. Poor customer service and this is why people don't go in to the store because of service like this. read more

Untrained and confused employees didn't know anything I had a question no one would answer everyone asked each other told me to wait an hour after the hour pass they told me to go back tomorrow read more

Update from my previous review. So the gentleman with the glass and curly hair his name is Eric who was very unhelpful but the store manager I believe his name was Dom was amazing! He made sure I got the help I needed and even pulled his employee aside to have a talk with him. Honestly that kid should be fired because he was talking about me as I was walking out the store the day his manager had spoke with him which is fine because he has zero work ethic anyways so he'll probably be fired a lot just like he was fired from my moms job at Home Depot but that's societies problem not mine. This store would've got 5 stars but the facts he thought it was ok to talk about me to another worker as I'm right there is off the wall lol. So when I heard him say she was here yesterday I said I sure was here yesterday and walked out but this happened towards the end of my visit anyways and my phone was set up so in the end I still was helped and given the best service that's to Dom and Ashley I believe her name was. I would just ask for Ashley coming here bc she knows what she is doing! read more