XFINITY

(2 reviews)

Awesome service!!!…read more We were so pleased with the entire team coming out to make sure everything was perfect in our home security system! The process from start to finish was up and running in a couple hours and I cant say enough on how professional Corbin was!!! I wish you could add more stars !!

Highly recommend Corbin Systems! Their team installed our home security system and we can't be more…read morepleased with the professionalism and ease of the process! Thank you!

Redwire

2.6

(5 reviews)

I originally had American Alarm and Audio in Milton Florida install a security system in my new…read morehome in 2004. This company was bought out by Red wire based out of Tallahassee Florida. I updated the system for access to open the garage doors and front door, turn the system off etc. I am not sure when this took place. I have no problem with the system it's self. I reached out to them when i decided to put my home on the market, they did inform me that a 30 day notice need to be sent to turn off the system. I put my house on the market the Thursday before Thanksgiving, received an offer on Friday and closed on the 10 of December. I did not anticipate this quick of a turnaround, especially since it was the holiday's. They kept the 83.00 and said that I should get around 20.00 or so refund. That is just not right. Having a security system for 20 years and am penalized because i did not give them a complete 30 day notice. I will never recommend Red wire security system to anyone in the US. Especially in Tallahassee Florida, the accounting department of red wire only care about money, I had this terrible experience on the 16th of December.

I'm writing this because we are unable to get a response from any employee at Redwire. We are new…read morebusiness owners and have been ignored by the Tallahassee branch and shifted to collections. for $372. 3 days after they sent us a notice of a bill we were contacted by a collection company threatening to sue us if we didn't pay $4500! (Yes we owed a balance and paid late but we paid it in full) We have not had a working system in months and last call a repair guy showed up and didn't resolve the "door sensor". Our alarm triggers during working hours and continues to trip every 10 min after it has been disarmed. We offer spa treatments and have been completely embarrassed when this happens and have had countless complaints from our clients as their services have been disrupted. We stopped using the system due to the faulty alarm and just due to the hassle of it. They are trying to sue us for the cost of service for the next 5 years. We paid our outstanding bill of $370 in full and are being harassed daily by their aggressive collector. For the record we have not received one call from them prior to this and only one final notice bill in the mail which was last week after they sent us to this collection company. If I treated a client like that I'd be out of business.

ADT Security Services

1.1

UPDATE (one day later)...I was contacted by ADT after filing a compliant with BBB. They are no…read morelonger over charging us, rather they apologized and were willing to accept $244.35 (less than the 75% of our remaining balance) as a final early cancellation fee. I am grateful for the phone call but wish it had not been needed and that we could have cancelled this easily through the representative that we spoke with as a customer calling a service provider. I am happy though with the resolution and cancellation of services.

I have rated this company low and will continue with crappy customer service and support. You…read morecannot get anyone on the phone without waiting for 30 minutes or more on hold. I will not use this service ever again!

Vivint

1.0

If I could give negative stars for this company I would! Absolutely AWFUL! I have had it for…read moreseveral years - the 'sensors' keep going out, the door bell camera keeps failing to work, the app doesn't load in time to actually stop the alarm from going off (and this is on any device I have it loaded on). On top of that, in order to fix these problems that shouldn't occur in the first place, I have to PAY THEM to fix it, only for it to break again within a short amount of time. The worst part is that I want to cancel my services because I am completely dissatisfied and am now moving OUT OF THE COUNTRY and I can't even do that because it literally costs thousands of dollars to do so - on top of the thousands of dollars I have already paid into this useless system. This whole system/service is a joke when it comes to CUSTOMER SERVICE. I wouldn't recommend them to my worst enemy. DO NOT USE VIVINT!!!!!!!

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

Security Force Southeast

I chose Security Force Southeast because it is under the umbrella of Mather's Electric. Mather's…read morehad just installed my new generator and I was very pleased not only with the performance of the generator but with the courtesy, professionalism and assistance from every member of the team I worked with getting it in place. SFS did not disappoint. From Aric who built the quote, to the team that did the install AND came back to walk me through some "how to" questions I had, everyone was wonderful. The cameras do exactly what I want them to do. The video quality is exceptional and I can see every entrance point to my property. I couldn't be more pleased. From the quote to the finished product: the whole team and the products they sell are excellent.

From the owner: When it comes to Fire Alarm Monitoring, Burglar Alarm Monitoring, Security System Surveillance, and…read moremore, no one compares to Security Force Southeast LLC. With years of combined experience, Security Force Southeast LLC has worked hard to build the trust of our clients in Tallahassee and surrounding areas. Visit our website to learn more or better yet, call us today!

Vector Security

2.1

(7 reviews)

DO NOT USE THIS SERVICE. For several months now we have been getting error code alarms at all…read morehours of the day and night. Vector security blames cell phone service and cell tower service blames vector security. We are moving and I do not want to leave this problem for the next residents. I have been trying for a week now to cancel this service. You cannot cancel on line, I have spent hours on hold, I have had calls dropped. In the interim these false alarms have sky rocketed. This alarm system is an outright harassment service for us as senior citizens. WE have spent hours on this issue. My husband disconnected the system entirely so now we are receiving phone calls and they are calling my back up numbers.

Unless you plan to have this service for 3 or more years, then RUN AWAY from them…read more Billing and Sales do NOT talk to each other. We were told by Sales, that there would be no problem cancelling our service after 1 year. But, when the time came after 2 years to cancel, we were still charged over $600 to cancel our service. This WAS NOT a planned expense for our move. When I discussed it with customer service, they said, "that's the way it is."

Vivint

I must confess that I first became aware of Vivint through a cold call from them. I had looked into…read morepurchasing a home security system before but decided they were not worth the expense. I even looked into several more tekkie DIY systems, but while I love some of the technology out there, I frankly don't trust my own savvy to install it properly. I chose not to invest in a system. Sometime later, I received the call from Hayley, a charming and quite helpful sales rep for Vivint. As she thoroughly outlined the company's various options, I was, again, quite taken with the technology and possibilities for expansion. At several points I asked, quite pointedly, "what's the catch?" After each inquiry, time and again, Hayley patiently explained to me the different levels of service options and available equipment. After a verbal walk-through of my home and needs, I opted for the total automation package, though I would need additional equipment. Hayley's response was, "let me see what I can do for you." And so she did. At no extra charge, I was given an additional automatic deadbolt, an extra motion sensor, and a second key fob. These were NOT upsells; I paid nothing additional for them, and my monthly monitoring fees did not change despite the added benefits. In fact, as another bonus, the first two months of monitoring my system were waived without my even asking. Installation was scheduled, and the technician, Tyler, arrived a bit late, though not without calling me in plenty of time to let me know exactly when to expect him. He was spot on time then (early, in fact). Tyler, too, was extremely knowledgeable, helpful, and friendly (as seems to be the norm with Vivint personnel). Until I read offsite reviews, I had no idea that technicians work on commission. Tyler asked me if I'd like a sensor for my utility room door. As it's outside of the house, I really hadn't given it any thought. He was scrupulous enough to notice that I have lots of tools stored in there. Again, no extra charge, simply extra service. He left me with no unpleasant taste in my mouth from trying to upsell me from the equipment included for free. Perhaps that's because even Vivint's most basic products are cutting edge and will last a lifetime or be replaced. My only disappointment was the fact that one of my automated locks is brass while the other is nickel. Tyler assured me this wouldn't be a problem; I'd simply need to contact customer service, and they'd be happy to exchange it as he didn't have another nickel lockset in his van. All told, the installation and training (which included myself, my mother who is visiting from out of town, and my neighbor who is a keyholder) took about four hours. To me, this is NOT a drawback as many on other sites have indicated. Rather, it shows a committment to doing a job right; a job Vivint warrants for life. You can't get that level of support for a hit-and-miss DIY job. I'm certainly not going to back my own workmanship for life haha. Further, I don't trust the security and well-being of my loved ones and cherished possessions to a novice such as myself. I finally got around to contacting Vivint about changing out the brass deadbolt for nickel. This time I spoke to Danielle. True to Vivint form, Danielle was bright, knowledgeable, and extremely helpful and intuitive. As she was scheduling the return installation, I asked her about the possibility of adding an additional keyless lock to my outside utility room. I would certainly have understood if it couldn't have been done, since the contract had already been agreed on, and the outside lock was an afterthought. Danielle not only arranged to have the additional lockset installed and monitored, but she got it for me at 75% savings! Kudos! My customer service and technical experiences thus far have GROSSLY exceeded what I would expect from what I consider to be the preeminent companies. If having the option of doing it yourself is more important to you than having a highly-skilled professional perform a job he'll back for life, by all means, look elsewhere. Likewise, if that trained professional taking his time to do the job correctly to ensure the safety and security of your loved ones and cherished possessions is too inconvenient, I can certainly see the benefits of an out-of-the-box thirty-minute install DIY system. As for me and mine, we're going to stick to the state-of-the-art, cutting edge technology of Vivint. I'm very, very grateful for the peace of mind they've given me. I've already made several referrals, and will make many more. Don't overlook this outstanding technology and customer service for a couple of dollars a month. That could prove to be a much costlier mistake.

DIRECTV

1.3

(4 reviews)

If you are as angry as I am about Directv's dispute with WTXL, switch to YouTube TV. You get a lot…read moremore channels for considerably less money and the TV picture is excellent. Just as a reminder you will need Internet and I do have Metronet that I am currently using for a reasonable price.

LIARS LIARS LIARS LIARS LIARS LIARS LIARS…read more A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services.

Crabtree Garage Door Repair

4.7

(31 reviews)

We recently called Crabtree for help with a garage door repair. our experience was terrible. we…read moreneeded a new spring for a broken one and had decided to replace both springs. The technician demanded cash ($300) to get the needed springs. We should have ended the deal right then. He returned the next day and installed the springs and collected another$300 via credit card. The door was working but making a terrible noise. he said he could fix that for more money. We declined. Today the side of the door that did not have a problem is totally torn apart and the door doesn't work at all. We suspect the wrong springs were used and have called another company to fix the mess.

I don't even want to write it all out but I do want to be clear. The reviews for a car mechanic do…read morenot apply to the garage door company that this page is actually for. The short is we got a total runaround and after nearly a week they cancelled. The phone sometimes redirects you to a different company in California that has no idea what Crabtree is. I think Yelp probably should take down the reviews for a mechanic because this company is getting a lot of stars that they aren't earning.

Apple Pie Maids

4.1

(10 reviews)

Love the team that works on my house! They're so thorough but also efficient. We have a bunch of…read morefurry animals and Apple Pie Maids doesn't bat an eye. They get all the places my own maintenance cleaning misses. Whenever they leave, the house almost sparkles.. you wouldn't even know we have all these animals. The employees are also very kind, respectful of you and your home, and trustworthy. I can't recommend Apple. Pie Maids enough!

I currently work full time from home and have to look at my dirty house all day long. With 3 kids…read moreranging in ages 6-17, a dog, a cat, and a busy working husband - the mess was getting out of hand! I couldn't keep up between work calls and meetings during the day, and trying to clean in the evenings while making dinner, doing homework, yard work, etc. just wasn't an option. So, I called Apple Pie Maids! Not only did they fit me in almost immediately, they worked with my work-from-home schedule. Katie and Kristina used text messaging to communicate with me since I can rarely answer my phone during the work day. When the cleaners are here, they're always extremely polite and even operate based on my schedule (running the vacuum when I'm not on a call, jumping into my office to clean between my work, etc). They always ask me as soon as they arrive if there's something particular they should focus on or an area that needs special attention, and then walk me through each room at the end to ensure nothing was missed. Overall, the service has been invaluable. I'm no longer staring at dusty shelves during presentations, constantly vacuuming my dogs pet hair on my lunch break, or picking up after my little ones through the evenings. There's something about a clean house that just allows you to concentrate!! You truly can't put a price on receiving time back during a busy life. Time saved on cleaning has turned into time well spent with my family when it matters. For context - We have a 4 bedroom/2 bathroom home (2000 sq feet). Cleanings included the entire house each time.

Elsasser's Lock & Key

4.4

(14 reviews)

Great service and showed up on time. I would recommend using this company if you need this type of…read moreservice

Quick and simple key copy for $4. Friendly service. No crowds (I was the only customer). No long…read morewalk from the parking lot to the key copying machine in the big box hardware store. No long wait for somebody to be called to make a copy of a key. Worth every penny. They have been in business at this location a long time, maybe since the newer motel rooms of the old Bowman's Auto Court were converted into this strip shopping center. They had lots of key ring options available on the counter and the walls and, obviously, those and making key copies is not a major part of their business but I am glad they were there for my quick key copy. A longtime local business deserving of support.

Capital Lock & Key

4.5

(11 reviews)

Service was superior!! Jay was a life saver!! I lost my remote key fob and my car was in a parking…read morelot with the windows down. The price beat everyone else's!!

My fob cracked and fell apart leaving my key in the ignition. I was able to get the key out. The…read morenext morning. while looking for a locksmith on Google, I came upon this listing. Jay was great. He came right out and immediately assessed the issue. He was very personable and professional. He answered all my questions, I really enjoyed talking with him.

Estella Home Cleaning & Organization

(3 reviews)

I have used several cleaning services over the years, and Estella is absolutely the best I have…read moreever hired. When they get finished with my house, it's cleaner than the day I moved in.

Excellent job deep cleaning my home after construction project on my shower in the master bathroom.read more

The Maids

4.1

Used this company for 5+ years. Love their cleaning concept of eco and hypoallergenic products and…read moreequipment. Be aware that with the reduced availability of employees they may cancel at the last minute or take a few shortcuts when faced with a smaller team. I had my service canceled the day before scheduled twice and then they dropped our area with no advance notice. Website says they service Monticello but they do not. I hope they survive this pandemic and expand their coverage again.

Although pricier than other house cleaning services, I found it worth every penny. They had a full…read moreteam (yellow group) with each person covering a room thoroughly. Not only did they cover the basics, but they took care of more items I didn't expect them to do. Will definitely use them again. I have my reasons for using a cleaning service (health, stress reduction, limited time) and it's not easy finding people who won't give any impression of "you're lazy." They were all so nice and efficient folks. I'd recommend this to anyone who needs a break.

Lopez's house cleaning services

(2 reviews)

Miss Lopez did an EXCELLENT job on my dad's house!. Thanks for a job well done Miss Lopez!.read more

I'm sorry my review was taken negatively I meant only that I could not review quality of work as I…read morenever received any work but how quickly you responded to my call was exceptionally fast and I was trying to say how nice and quickly you responded .. I would use your service if it wasn't so far away but travel reimbursement would make it unaffordable for me... someone closer would make it very affordable ... I'm sure your work is exceptional..

CPR Home Repair

4.5

I had an antique oak rocking chair, which had one of the rockers broken. Beau from CPR came over…read moreand picked up the rocking chair within a day or two and had beautifully repaired the chair within a few days. He checked over the chair and suggested that it was probably time to replace the other rocker as well, since it seemed to be in the same condition. His price for doing both rockers was very fair and reasonable! He brought the chair back to my house and the whole process only took about a week. I was so pleased with the attention to detail, the price and the graciousness of Beau at every step! Thank you, CPR. I will definitely use your services. the next time I need a household repair.

I hired CPR to replace siding and handle exterior painting, and the experience was excellent from…read morestart to finish. The project was completed on time and under budget, with clear communication and no surprises. The siding work and paint job were high quality, the site was kept clean, and everything was done exactly as promised. If you're looking for a reliable, professional contractor, I'd absolutely recommend him and would hire him again.

Green Grass Lawn Service

4.5

Mr. Green truly loves yard and lawn maintenance and takes a vested interest in your property. He…read morewill thoroughly explain all of your plants and flowers and what they require to flourish. He is pleasant to speak with and is fast and efficient. I would highly recommend him to anyone.

Rodney did an excellent job redoing My flower bed. Including…read morehand weeding Light spraying for weeds and PINESTRAW

L&L Cleaning And Painting