If you expect warm fuzzies or a sincere attitude, this may not be the store for you. I recently…read morevisited this location several times to purchase a new phone and return the old one. This morning I waited 10 minutes for them open only to be told their computers are down, an inconvenience we all understand. What I don't understand is the lack of compassion, the lack of sincere apology for the circumstances but instead feeling like I was getting the "whatever" attitude. I don't like going places where I feel like I'm extending more customer service than the employee. That said, there ARE good employees, this was a marginal experience 2 times the 3rd time was frustrating. In the future I'll wait for a different clerk, one that I had was outstanding so I'll stick to him. Also notable was the plastic cups and trash at their front door sitting around the outside bench. Surrounded by restaurants I'm not surprised but I have to assume on some level they walked right past the mess and didn't bother to clean up their own store front. This is a corporate store, they should have more pride in their appearance. It was also never explained that an old phone must be returned to a CORPORATE store...I know because I tried 2 non-corporate stores and they both explained it. Corporate stores are not marked as such so you won't know unless you look it up or walk in and ask.

Brought 2 devices to add to existing service. Upgraded one device to a new one using prior number…read morefrom another provider. It does not work. Verizon automated service does not recognize the number. I've been on hold for one hour. My partner whose existing account my devices were added has also attempted to contact customer service and has been booted off the call twice. The groovy music on hold will probably be in my head for years. I may still be on hold. Perhaps I should sprint back to my previous service. I never had to wait this long to fix the rare occasional inquiry.

The folks at the X-finity store on Magnolia Drive know their stuff, so it's very popular. Be…read moreprepared to wait though, if you need to pop in around rush-hour. The Customer Service Associates have assisted us with all sorts of problems, since we moved to Tallahassee in 2017, even assisting me with other options, when we decided to cut the cable.

Easiest return ever…read more The most difficult part of this return was walking in and not knowing what line to make. Luckily for me, there was a man at the front desk who was able to square things away for me. I was able to return my modem to Comcast no problem. I wish I had gotten the man's name. He was quite nice and friendly. He made me feel at ease. Oh well. At any rate, something I expected to take an hour (as I did this same thing ages ago in South Florida) took top five minutes here. Perhaps there are pros to living in North Florida, after all.

i would rate them -10 if i could. They promise an amount on the bill and its never what they…read morepromise. It constantly changes and you talk to someone and they never resolve it.

If you are looking for dependable business cell service in 32460 area code (Sneads, Fl)…read more Xfinity/Comcast are less than desirable! Connectivity is spotty at best and WiFi calling does not help (also Comcast business). Have had business mobile and Internet since before Michael in 2018. Just swapped out one of our phones for a newer model we acquired and took over a week and several hours on the phone. Customer service rep was courteous on phone, but had a hard time hearing us on Xfinity/Comcast cell phone.

Review for Bilal…read more Mr.Bilal at the T-Mobile store located at the Apalachee parkway location provided What I would consider top of the line customer service. He was extremely attentive and finished the transfer of 3 of our phones while being very entertaining. he was joy to be around. 10 out of 10!!

I had almost given up on my local T-Mobile store due to some bad experiences. I had no choice but…read moreto go in there the other day, and I am so thankful! Lamari and Rajan Russel waited on me, and the service was exceptional! They were friendly, knowledgeable, and very efficient! It was Lamari's first day, and she did a great job! These two employees have given me faith in using my local store again! Thanks guys!!!!

Went in looking for a screen protector replacement & wanting Verizon to replace/apply a new one…read more They did not have one available. I asked about what I would have to do to get that done. I thought it was part of the protection plan & pointed out that I went to that location specifically due to it being a corporate store, as opposed to a TCC location. One man (black) was confrontational, making a demand that I show him where I was reading that information online. His counterpart, a white guy, simply said that I could buy one from Verizon.com, bring it to their store & that they'd replace it. The black guy spoke up again, in which I said (paraphrase) "hold on, I'm talking to him now", & the black guy pulled "the racist card", & I called him out on that. I then demanded to speak with the manager, in which the black guy became more confrontational. Eventually, the manager (a black woman) came out and asked me to tell her about the problem. As I was speaking to her, the black guy interrupted & made a demand that I "tell the whole story", in which I was. (With all due respect, he needed to see his way out of that conversation, & allow me to speak with the manager) He became more confrontational and referred to me as "boy" in a statement of "listen here, boy". I looked right at him and said "who the f*** are you calling boy". The manager spoke up, saying that she wasn't comfortable with confrontation & said she wanted to de-escalate the employee & situation, & asked that I step outside while she does so. I agreed. She came out later & apologized, stating that he would be escalated to HR, provided me a number, & said to expect a call. I have escalated this incident to corporate & filed a complaint with the Better Business Bureau. With respect, although the 2 guys involved have different skin colors, 1 used "active listening" and got me to a "yes answer" while the other remained confrontational, blamed it on racism, and then proceeded to refer to me as "boy". I went to a different location & got my screen protector replaced. While speaking with an associate there in regards to the issue at the Apalachee location, they stated that this store is known for being rude/mean-spirited at times... and I wholeheartedly agree at this point. I understand that "bad apples" exist, so I try not to blame Verizon as a whole, but from someone who worked for TeleperformanceUSA in a billing department, the "bad apple" at this store was certainly "out of line", & provided an inappropriate response to the wrong person. I hope that this gets addressed in an appropriate manner. Edit: In addition to this review, I would like to add that at one point in our "spat", another black man confronted the problematic employee by stepping up to him & pushing him back towards the office as though the employee was going to confront me "face-to-face". Assuming your cameras work, this is all on video.

I honestly thought I was on the old tv show called candid camera. The girl we worked with was so…read moreunprofessional I thought I was being pranked . Will never go back there .