We hired this company to refinish our bathtub. Prior to the appointment, no prep or safety instructions were provided, despite being told later that a prep package should have been sent. Because of this and the technician's lack of precautions, dust and overspray spread throughout our entire upstairs, damaging furniture, mirrors, window screens, electronics, and other personal belongings. A personal fan was used without permission and left covered in paint. No ventilation system was used, despite strong chemical fumes. When I raised concerns about safety and the products being used, my questions were brushed off. This was especially concerning as I have a pet rabbit with a sensitive respiratory system. No aftercare instructions were provided, including when it was safe to re-enter the space. The workmanship itself was rushed and poor. The finish was uneven, debris was trapped in the coating, a visible crack was left unfilled, silicone was torn and left messy, and the tub was left a different colour than expected. I was left to clean the extensive dust and residue myself, much of which caused permanent damage. After multiple follow-ups, we were told the manager would return to redo the work and address the damage. After weeks of delays and missed timelines, the tub was redone at no cost. While the second attempt looked better, some issues were still ignored and overspray cleanup was incomplete. At that visit, we were told we would be compensated for the damaged furniture. Following that, communication deteriorated completely. We were repeatedly promised updates that never came, and eventually my number was blocked. We were also never provided proof of payment or warranty documentation for the original service. A receipt was only sent a month later and was dated for the second visit, not the original work when payment was made. I filed a formal complaint with the Better Business Bureau on October 22, 2025. The BBB made multiple attempts to contact the company, but the business did not respond. The complaint was officially closed as Unanswered. Because communication was cut off, I have no practical way to access or enforce the warranty advertised by this company. This has been one of the most frustrating and disappointing service experiences we've had. The cost of the damage far outweighed the value of the service, and the lack of accountability speaks for itself. Proceed with caution. read more

As time went on, my once-gleaming bathtub had lost its shine and allure, leaving me frustrated and unsure of how to bring it back to its former glory. Despite my best efforts, no amount of scrubbing seemed to make a difference. I even contemplated replacing it altogether. However, my luck changed when I discovered Xpert Bathtub Refinishing & Repairs. I enlisted their help, I knew I had made the right choice. Instead of rushing into a replacement, they offered a solution that would not only save me money but also breathe new life into my bathroom. Their team worked diligently to resurface the tub, skillfully repairing the chips and imperfections that had accumulated over time. They also took the time to re-caulk the edges, ensuring a watertight and polished finish. Not only did they save me from the hassle and expense of replacing the entire tub, but they also provided a solution that far exceeded my expectations! read more

I was at my wits' end with my old, chipped, and worn-out bathtub. It was practically an eyesore in my bathroom, and I knew it was time for a change. That's when I stumbled upon Xpert Bathtub Refinishing & Repairs, and I decided to give them a shot. Little did I know that they would perform nothing short of a magical makeover on my tub! From the moment their skilled team arrived, I could tell they meant business. They assessed the state of the bathtub, which had seen better days, with its chipped porcelain and faded enamel. With a determined approach, they meticulously patched up all the cracks, giving attention to even the tiniest imperfections. It was clear that their attention to detail was a cut above the rest. But the real transformation happened when they began applying the fresh coat of enamel. They expertly layered on the glossy finish. The moment they finished, I couldn't believe my eyes. read more

My antique clawfoot bathtub had witnessed years of use, leaving it with visible signs of wear and tear. Its once-gleaming surface was now marred by dents and scratches, and I was faced with a difficult decision - should I part with this cherished piece or attempt to salvage its former glory? Choosing the latter, I reached out to Xpert Bathtub Refinishing & Repairs, and what they accomplished was beyond my wildest expectations. I connected with them, their commitment to their craft was evident. They approached the project with a deep understanding of the bathtub's historical significance and an appreciation for the intricate details of its design. Their careful assessment and expertise reassured me that I had made the right choice in entrusting them with this delicate task. read more

I recently moved into an older home, and one of the first things on my renovation list was the bathtub. After researching various bathtub refinishing services, I decided to go with this company, and it was a fantastic decision. William and his crew assessed the bathtub's condition and explained the entire refinishing process in detail. It involved repairing chips and cracks, sanding down the surface, and applying a high-quality finish. They assured me that the result would be stunning, and they certainly delivered. William repaired every imperfection, leaving the bathtub looking flawless. I was genuinely amazed at how they brought life back to my old tub. This service not only saved me money but also added significant value to my home. read more

After dealing with a particularly careless tenant, our rental property's bathtub was left in shambles. Cracks, chipped enamel, and a general sense of neglect made the bathroom a deterrent for potential tenants. That's when we turned to the experts at Xpert Bathtub Refinishing & Repairs for help. They approached the project with a clear plan, addressing each issue methodically. The cracks were carefully patched up, and the enamel was expertly repaired, leaving the bathtub looking as good as new. But their work didn't stop at restoration; it extended to transformation. What had once been a drawback for our property became a selling point, thanks to the expertise of Xpert Bathtub Refinishing & Repairs. read more

My bathtub had seen better days. I was debating between replacing it entirely or trying out refinishing, and I'm so glad I chose Xpert Bathtub. They were quick to respond with a detailed quote that was quite reasonable. They could schedule the work when it suited my busy calendar. They took the time to protect my bathroom, ensuring that no mess or damage occurred during the process. They explained what they were doing every step of the way, which was a nice touch. I couldn't believe how good it looked. They didn't cut corners, and they even repaired a few minor issues with the bathtub's surface that I hadn't noticed before. read more

What truly set them apart was their commitment to lasting results. They applied a protective coating that not only brought back the bathtub's shine but also acted as a shield against future elements. It was like they had given my tub a suit of armor, ensuring its pristine appearance for years to come. The transformation was nothing short of remarkable. What was once a source of frustration had become a source of delight. Every time I stepped into my bathtub, I marveled at the difference their expertise had made. They truly turned my bathroom into a sanctuary, and I'm absolutely delighted with the results. read more

I used this bathtub renovation service for the second time! They thoroughly explained the refinishing process, which involved cleaning, repairing, and refinishing the tub. The team worked diligently, meticulously fixing all the imperfections. They paid incredible attention to detail, ensuring that the tub looked new. Once the job was complete, I couldn't believe the transformation. The tub's surface was polished, with no evidence of previous damage. I saved a substantial amount compared to replacing it. I highly recommend this service for their exceptional workmanship and cost-effective solutions. read more

These bathtub experts are affordable, professional, and they deliver outstanding results. They didn't rush through the job, and they even fixed a minor chip in the porcelain that I hadn't noticed before. Fast forward a few months, and my bathtub still looks as fantastic as it did on the day of the refinishing. No signs of chipping or peeling - it's like I have a brand-new bathtub without the hefty price tag. They truly exceeded my expectations, and I'm beyond satisfied with the results. My bathroom has been transformed, and I owe it all to these experts. read more

I reached out for a quote, and they were prompt in their response. The pricing was fair and transparent, which I greatly appreciated. They explained the entire process to me in a way that made me feel at ease. The technician arrived punctually and was incredibly courteous. He took extra care to protect my bathroom and ensured that the refinishing process would be as mess-free as possible. I could tell that they were experienced and knew what they were doing. I was amazed at the transformation unfolding before my eyes. read more

On the day of the refinishing, Thomas arrived on time and was super professional. They carefully protected my bathroom and surrounding areas to avoid any mess or damage. The actual refinishing work was completed surprisingly quickly, and I was amazed at how my old, dull bathtub started to look like new again right before my eyes. It looked so pristine that I almost didn't want to use it! Thomas even took the time to explain how to care for the newly refinished bathtub to ensure its longevity. read more

Dealing with a rusty and stained bathtub had become a daily frustration that seemed to never end. It felt as though I had tried every solution in the book, but nothing was giving me the desired results. That's when I stumbled upon a team of true wizards for bathtubs. They approached the rust and stains with a methodical approach that showcased their deep understanding of the materials and processes involved. They removed the rust and stains, revealing a surface that looked remarkably renewed. read more