I told the employee that I wanted a month, unlimited, I gave her my car and went about my business. That was March 28. I went back today and the arm didn't go up. I backed up and was told that I only paid for a one time wash. They did this same thing to me last year. I will never go there again. Is that how they stay open? read more

Both vacuums on each side were not working, totally unacceptable! Worst car wash in bossier!

Xpress car wash on airline in bossier- had grease spots all over my truck after the wash. They said that I must have driven over tar. I didn't, and it wasn't tar, it was grease. No help from management at all read more

The most characteristic thing about this location is that they have a floor mat washing machine. You just put it in flat, it travels though and comes out reasonably clean on the other side (so in a way, analogous to the car wash itself) read more

Xpress Car Wash - Car Wash Near Me - Bossier City, Louisiana

Not only do they offer free vacuuming and floor mat cleaning but they have the best customer service. The car wash service is seamless and I love that they always have an attendant nearby to ensure proper alignment and to tape door rear wipers when needed. There is one employee who has come to my rescue when I locked my keys and phone in my car while vacuuming. As embarrassing as it was, he offered me his personal phone to call a locksmith and made sure I was taken care of. Today is Valentine's Day and this same man, who seems to always be there, greeted me with a flower after he ensured my car was in proper alignment to continue through the wash. It was unexpected and I thought it was such a nice touch for this location to spread a little love to its customers. read more

Xpress Car Wash - Car Wash Near Me - Bossier City, Louisiana

DO NOT GET YOUR CAR WASHED HERE!!! Just got the quote to repaint my vehicle after this car wash destroyed the hood and roof of my car. $2,000! The scratches went through the clear coat. read more

Did not get vehicle clean and pulled the weather stripping of my roof of my Tundra. Should have a touch free option.

Quick and easy every time I go. Never had any issues like the few reviews say. I've been at least 10 times in the last couple years, without an issue. Vacuum are very strong, really gets deep cleaned. This helps because I get in the car with my muddy boots. For an extra $5 you can purchase the little cleaner kit at the vacuums. Works great for a simple cleaning of the car interior. read more

Critical: Professionalism This company is VERY UNPROFESSIONAL AND RUDE. I visited this carwash on Feb 4th. Before I went through the carwash, my vehicle had no damage to it. After I went through and got out to wipe my vehicle off, I noticed scratches all over my entire vehicle. A customer next to me noticed the same thing on my vehicle as well as his. I immediately went to talk to the on-site manager and showed him the damages. He inspected my vehicle and saw all of the scratches. He wrote down my information and said he was going to turn it in to the claims manager who was Jeff White. I waited a week to hear something with the no return phone call until after I had called a few time. I finally received a call from Jeff White and let me tell you how UNPROFESSIONAL and RUDE this man is. He begins to tell me that he reviewed my claim and that he has to deny it. I stated to him what happened and that was he was saying was a whole lie. I told him how I had only visited their carwash and had no damage before going there. He goes on to say that something was wrong with my paint job and I needed to revisit my dealership. Talk about an insult to my intelligence. I told him that I would NEVER purchase a vehicle with scratches on it at all. He didn't even bother coming out to inspect my vehicle in person. He looked at the cameras at the carwash to make his decision. Going to this place was the BIGGEST MISTAKE!! I even asked to speak to someone in upper management and the owner. Sandy refuses to give me a phone number or email address. If you vehicle is damaged in any type of way, they REFUSE to take accountability for the damages. I'm so livid!! read more

Nice and clean, vacuums have two hoses one for each side of your vehicle. The car wash is quick and easy but I am thinking it is a little rough ..... it attacks your car with water soap and rollers with cloth things that clean. read more

Xpress Car Wash - Car Wash Near Me - Bossier City, Louisiana

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PLEABEWARE OF XPRESS CAR WASH ON AIRLINE DR (CORNER OF GREENACRES BLVD) IN BOSSIER CITY! IF THEIR CAR WASH DAMAGES YOUR VEHICLE, THEY WILL NOT DO THE RIGHT THING & HELP YOU. I have used them since they opened & been pleased UNTIL they refused to even look at my vehicle when I came out with a broken windshield. When I exited, I immediately parked & went inside & brought it to their attention. They took my name & number & told me they would review the video & someone would contact me, however no one reached out to me. My husband finally contacted them & was told it had been escalated to their claims team. Jeff White at XPress called me today & told me he has NOT looked at the video (which shows my vehicle going in with no damage & coming out the other end with a broken windshield), nor will he take time to look at the video or look at my vehicle even now. He said "Our car wash did not break your windshield". How would he know if he didn't look at the video or my car? Bad, bad business practice (& shameful personal morals & values in my opinion). Just want all my friends & family to know what kind of company & people you will deal with if you end up with damage at this car wash. They are super quick, friendly & nice while taking your money but they definitely will not stand behind their services. BTW - according to Jeff White, Steven Todd Burns is the owner & when I asked Jeff to please ask Todd to call me, hoping Todd would take time to look at the video, Jeff promptly replied, "It won't do any good. Todd won't call you anyway." For anyone who knows me, I would never, even unknowingly, cause damage to someone else's property & not make it right. Right is right & JEFF WHITE & EXPRESS CAR WASH are dead wrong to not even consider or offer to look at what damage was done by their business. They obviously could care less about standing behind their services. And just so everyone who reads this knows........Jeff White told me if I tell people about what happened, I would be sharing "untruth". If Jeff White won't even take a look at the video, he obviously doesn't want to admit who is actually being untruthful. ‍ read more

Xpress Car Wash - Went in the entrance with no cracked windshield; came out the exit with a crack 2/3's the way down the center of my windshield. - Car Wash Near Me - Bossier City, Louisiana

Car doesn't get clean, staff is rude. Vacuums work well enough, but avoid the floor mat cleaner. I've been to so many better car washes! Agree with previous reviews that the blonde hair girl with glasses is very rude. read more

Amazing car wash if they could ever get their machine to actually wash the back of an SUV or the tires. I paid for the top wash option and the back of my 4Runner looks like it was never even touched. Second time it has turned out terribly. I won't be wasting another penny here. read more

The blond, short, heavyset girl with glasses is so rude, don't know her name or I would have definitely called her out!! When I came through to wash my vehicle, I had a simple question about the service and her response was so rude. She acted like I wasted her precious time. A simple yes, no or even I don't know, would have been sufficient about if the wax would make getting the lovebug spots off worse. You would have thought I asked for something difficult or really major. Is this not her job to know about the car wash and cars? I refuse to give this place anymore of my money, if this is what they hire. Nowadays companies don't care how their employees act or treat customers!! Nothing will happen to her unfortunately!! What happened to polite customer service? It's her job!! Also, it doesn't clean as well as Twin Cities or River Cities. I knew this after the first time,but it was so close to home it just made things easier and we could clean the rest at home where it leaves dirt spots. Twin Cities and River Cities actually dry your car off after, no blue tape left on your window with dirt under it and most important they are so polite and helpful. I will pay a little more and drive the little extra to have a better experience and cleaner vehicle!! If you want to be treated with a bad attitude and a less than clean car, stop in and ask for the heavyset blond with glasses or as I call her the car wash Nazi!! I'm sure she would love to be hateful and give you attitude. Don't waste your money or time on this place!! read more

Love this place! The customer service is always amazing and my vehicle is ALWAYS clean. Of course as any man made machine things are going to go wrong, things that are beyond anyone's control, I wish people could stop and look at things in that protective before typing away. Some of these comments are very one sided and does not share the whole story. Some people will NEVER be satisfied with how the situation was handled. If you truly knew these folks and what all they do and have to deal with I am more then sure your predictive will change. Keep up the good work Xpress Car Wash! read more

Be careful with this car wash. Something happened and the car in front of us stopped, though you can not use your brakes because you are on a belt, but we ended up hitting the back of the car in front of us. There was no damage to the vehicles, thankfully, but that was not the case for the cars it happened to us before we got there, and we aren't sure what happened to the 2 after us. So needless to say, I know of 3 times cars were hit IN the carwash, with no assistance from the Manager. After we told him what happened, his response was to check for damage. They never stopped the car wash to inspect where the problem continued to happen. Be careful if you chose to use this car wash....I am choosing to use a different car wash! read more

Eleven days ago, I utilized my monthly membership with Xpress Car Wash and both of my windshield wipers were damaged. I immediately notified the on-site manager, who was very helpful; he even made on-the-spot efforts to reattach my driver-side wiper and inspect my passenger-side wiper (which is not functional at all). I informed the on-site manager that my windshield wipers were placed in the Service Position, which is slanted upward--I displayed this motion to him. The on-site manager took note of my name, phone number and car make, model and color for claim submittal. The on-site manager informed me that he would submit a claim to fix my wipers because it was a Saturday (29 August 2020) and there were no auto repair shops open. Additionally, the on-site manager informed me that I should receive a call from claims on Monday (31 August 2020). After not hearing anything from Xpress Carwash, I then visited the location and spoke with the same on-site manager to inform him that I have not heard anything from Xpress Car Wash regarding my claim. The on-site manager assured me that the claim was submitted (by checking in an electronic system) and asked me to allow someone from claims to call me. Additionally, I asked this manger should I wait for claims before entering the car wash that day, and he advised me to wait for a claims call first. I adhered to his advisement. I revisited Xpress Car Wash on Friday (4 August 2020) to inform the management that I still have not received a call from their claims department. The on-site manager was not there; so, another employee was able to verify that the claim was submitted and stated that he would request email notification regarding the claim. After not hearing from Xpress Car Wash, I revisited the location again today (8 September 2020) and the same employee that requested an email notification regarding my claim--he stated that he did not receive anything about the claim either. So, the employee then provided me the Office Phone Number and Direct Phone Number for the Claims Department, specifically for Jeff White. This employee informed me that the on-site manager was not present at the location today, but would be on-site tomorrow. I initiated contact with Jeff White using the direct phone number but no one answered. I then dialed the Office Phone number and spoke with Sandy B., who stated that she is the Office Manager. I asked to speak with Jeff White regarding a claim submitted and provided her with my name. Jeff White spoke with me (stating that he is the Claims Manager) and immediately began to dispute my claim and rudely asking me what did I want to know about it. I informed Jeff White that the onsite manager informed me that he submitted my claim eleven days ago and I have not heard anything regarding it since that time. Jeff White stated that he believed that my windshield wipers were on auto-sensing mode and moving during the car wash, which caused the damage to my windshield wipers. I informed Jeff White that I purposely placed my windshield wipers in Service Position Mode because I am aware of the functionalities regarding my Audi A5. Jeff White became very rude and aggressive in our conversation, even refusing to listen to me regarding my car wash experience. I asked Jeff White for a mailing address to submit office writing regarding my claim and he stated to me that I can find that information on Google. I asked him again for a mailing address to send written correspondence directly to him, but he stated that I can send correspondence to the car wash location. I asked Jeff White to verify his title and he stated that he is the Claims Manager for the whole company and that the buck stops with him. Again, I asked Jeff White if there were management over him and Jeff White stated that there was no one in management over him. After that phone call, I dialed the office phone number directly back and spoke with Sandy B. again, who then stated that she is the Office Manager. I asked Sandy if there were management that I could speak with regarding my claims, such as an Operations Manager. Sandy B. informed me that Jeff White is both the Operations Manager and the Claims Manager and that there were no other management over him. I thanked her and ended the phone call. The most disappointing thing about this experience is that Jeff White was very rude and even argumentative when I spoke to him about my claim, which there was no prior communication received from him regarding it. The on-site manager seemed to be extremely helpful and even understanding regarding my windshield wiper damage because he was there when the incident happened and even made attempts to fix both windshield wipers. I think that it is very unprofessional on the parts of Jeff White and Sandy B. in the way that both handled my request for written correspondence regarding my claim and especially in the lack of customer service regarding my underwhelming experience. read more