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    10 years ago

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    Cenlar - Cenlar logo

    Cenlar

    (660 reviews)

    Normally I have not such nice things to say about THIS company and I don't LoVE the strategy of how…read morethey sold me off to a smaller company JUST like everyone else mentions! BUT when CUSTOMER SERVICE does something RIGHT I CaLL it OUT ! SO here it goes ; I was on the phone with David yesterday ( 2 months ago - I truly wanted to get to sooner but it was stuck in drafts ! ) from Arizona and he was honestly the MOST delightful customer service person I have ever had like ever ! He was also from Jersey and he really put me at ease like immediately and I was kinda feisty at first because of my beginning dilemma ( ) ! I really was incredibly upset and this man spent 55 minutes of his time with me and talking me through my options after I had called Cenlar I don't know how many times over the same DANG mistake that wasn't MINE!!!!! And this time he picked up on like the second ring. It honestly was SUCH a pleasant experience I can't believe it !!! He was so beyond helpful. It was really nice to have a familiar accent and even just not empathy and he's retiring next month !!! Yay congrats Dave !!! But you have a good egg right there CeNLaR !!!!

    Would give 0 stars if I could. Quite possibly the worst company on the planet…read more Cenlar was responsible for paying our property taxes from our escrow account. They issued a check and claimed it had been sent to the county tax office. The next thing we knew, we were contacted by the county and informed that our taxes were delinquent and had not been paid. Cenlar assured us they would correct the issue by sending another check, which they did. The problem? They withdrew the funds from our escrow account a second time. They double-charged our escrow, leaving a shortage that has now caused our mortgage payment to increase. Our loan has since been transferred from Cenlar to Onity, and now Cenlar refuses to answer our calls because they no longer service the account. If there is a legitimate explanation, then pick up the phone and talk to us. Otherwise, from our perspective, funds were taken from our escrow account twice and the issue remains unresolved. This situation needs to be made right.

    Block Financial Resources

    Block Financial Resources

    (63 reviews)

    Flatiron

    Five stars for Sean. He is a consummate professional--highly attentive, knowledgeable, and patient…read morefrom mortgage pre-application through closing. His expertise, style, strong relationships with a wide array of lenders, and team orientation (working very smoothly with my real estate agent and lawyer), made the mortgage process easy, securing a great rate for me. Sean's talent and expertise will save you an enormous amount of legwork in NYC's high-speed competitive real estate market. Highly recommend him for anyone looking for top-notch service in NYC.

    Sean and Nicole are so kind, professional, and knowledgeable; they had our best interests in mind…read moreand we felt trust in them throughout the entire process. Despite the uncertainty of the current landscape, we were provided with frequent check-ins and guidance. Sean took the time to listen to us and to talk us through everything, and getting all our documents organized and uploaded felt pretty straightforward. Nicole and Sean were always impressively prompt in answering our questions and allaying our anxieties, and managed to get us rates that beat our local banks' by far! Our entire process was virtual, and we'd had little sense of what to expect before working with Sean. With larger institutions, I'd felt like just a number, but Sean really went above and beyond in helping us understand the process, as well as in advising us about how to proceed. Nicole and Sean definitely smoothed a complicated process, and we felt super lucky to work with them! Block has the best rates and the best service, and they really understand the NYC market.

    Xpress Lending - mortgagelenders - Updated July 2026

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