First off this escape room company is in a very historic and beautiful building. I love to travel and do escape rooms when I do and came upon this one after having been disappointed by another in the area. What an awesome company! The owners, Summer and Lee, are beyond welcoming and hospitable, and the rest of the staff are very nice as well. I ended up starting off with Abduction, which was a great room, pretty hard on the solvability scale, but really fun. I came back a few weeks later and ended up doing all of the other 3: Last Will and Testament, Big Top Murders, and Crime in the Windy City. This past weekend I stopped in again and Crime had been changed to the new chapter, Al Capone's Revenge. Not many companies change their rooms much, so I love how they further the story with a new plot line, new twists, and new challenges/puzzles. I also love that they are privately owned and go out of their way to accommodate. The team that I was joined up with for Al Capone was the 3rd team to beat the room out of the 60 or so I was told had came through. Big Top Murders is fun, especially if you like a scare - they also can turn up or down the scare factor of that room and it is really fun. Last Will was like a large game of clue - also lots of fun! Can't wait to see what they come up with next in the new story lines! read more

I have experienced nearly every room they offer and I must say, WOW. My 'son' and I originally began escape room experiences while on vacation at Carolina Beach. Since we live in Fayetteville, he researched the area finding the Xscape Factor. The first night we went, even though we were stuck with three dead weights, he and I had a good time. We returned later that week with three others and had a blast. Then he and I returned for another room,again it was a great experience. The owners are friendly and interested in the experiences of their clientele. The staff are some of the friendliest people I've met in a long time. The briefings are enjoyable and really prepare your the rooms. If i had one suggestion, it would be, when your time runs out you are given 5 extra minutes on the clock. We are looking forward to trying the last room when my son, J, returns from Colorado. The rooms are well done and the clues are just right in difficulty. Thanks to the staff for always making our experience worthwhile. Really looking forward to seeing what changes in the new year. read more

After doing numerous Escape Rooms across the area, this was BY FAR the best experience yet. Just walking through the door, we were immediately welcomed into the "Family", and the Owners were absolutely AMAZING. They took the time to talk to us and explain to us their vision they had for their Family Business and their enthusiasm for this type of Family Entertainment. Their hard work and dedication definitely showed in the rooms as well because they were so very well put together and each one unlike the others. Unfortunately, I can't give away the awesome details we enjoyed most because of possibly throwing out hints to the people who have yet to visit, so you will definitely have to see it for yourselves!! We were a group of Paramedics, and Firefighters, so to meet the Owners and find out they are both Active and Retired Military, made the experience that much more enjoyable knowing we are all apart of the same Family. Absolutely LOVE this place, and would recommend it to anyone visiting Downtown Fayetteville!!! read more

We have now played two games at Xscape Factor and I couldn't be more thrilled (even though we didn't escape Al Capone's room). The building they are in is SO amazing - I absolutely love old buildings and they incorporated their business seamlessly in it. The escape games are super fun and we have had a great time bringing our employees there for team building exercises. In today's society where group/teams are the norm, it is great having a place around where we can do something fun together to help build skills such as communication, leadership, critical thinking, etc. Lee and Summer as owners are an amazing couple to work with. I can't wait until we come back and do the other rooms! read more

If I could give this place 10 stars, I would! We had my daughter's 10th birthday party there and we all had a blast. The rooms hold 6-8 people, however, we had 9 it it was plenty of room. Janay (hope I spelled her name correctly) was extremely accommodating in helping us with the time and "room" for the party. She hung and "happy birthday" sign and suggested hiding a gift in the room too! To escape the room, it was definitely more difficult than I thought! I highly recommend going here for a birthday party or just anytime! My daughter couldn't stop talking about how much fun it was! read more

I cannot thank Lee and his staff enough for making my Teammates from Wounded Warrior Project and I feel comfortable and welcome. We did Al Capone's room and had a BLAST! This was a TOP quality experience that we will do again. If you are looking for a fun time that will challenge you and make you laugh at yourself (and others), please come to the Xscape Factor! read more

We just had a group event at Xscape Factor and everyone had a great time. The staff was very flexible and really assisted in the planning process. If you are planning an event it really helps to do a face to face with Lee. He is more than happy to walk you through the rooms and ensure everything will meet your needs. Absolutely recommend! read more

This is a perfect thing to do with grown children. Everyone enjoyed it. As time runs out ckues will issue from speaker so you get to solve room . My son did a room before that was rated harder than one we did. He thought our room was harder. So difficulty level mostly depends on how your brain works. Easy for some is hard for others. read more

Out of all the Escape Rooms I have done, this is, by far, one of the most organized, elaborate and enjoyable rooms to experience. The service is phenomenal and the overall vibe is true to he scenario. Kyra and Kelly Anne were excellent hosts and integral factors to the experience. read more

This is the second one I've done here and once again it did not disappoint! We did the haunted one today and it was challenging but super super fun. I will say that we will definitely come back to try the other two! Ask for Kyra when you come, she's really great! read more

This was fantastic! My wife and I just finished Al Capone's Revenge. We didn't beat the challenge but look forward to coming back for another! I definitely recommend going for a fun date night. Damien was our game master and he was awesome. Check this place out! read more

this was very fun i recommend this for anybody looking for something fun and exciting to do hands on its so amazing. please visit! damien is amazing employee and i enjoyed everything i ventured in i am definitely coming back. read more

Very fun, they put a lot of thought into the rooms and the details which makes the experience really engaging. I don't like that they can put other parties in with you if you don't pay for 8 people to do the room however. read more

Stopped here with my 11 year old and his friend , on our way home from Raleigh. This was our first time to do an escape room and we chose the hardest room. Very challenging. Great friendly staff. Kid and adult appropriate. read more

Great fun for everyone! Been twice and LOVED it. It's a great location and an awesome atmosphere. The owners definitely put a lot of time and effort into making this place as authentic, fun, and cool as possible. read more

This was SO much fun! We've never done an escape room before, and Damien was so helpful! If you've never tried this type of adventure before you've got to give this place a whirl! We are coming back very soon! read more

We had an amazing time ! The atmosphere & staff made this a really cool experience . When your teenagers talk about how much fun & how awesome it was ( with their mom) ... you know it's good! read more

This was a great team building experience and really fun. Kyra was an excellent proctor who ensured the experience remained challenging yet rewarding once we navigated all the puzzles read more

All the employees are extremely nice and knowledgeable. This was my first escape room and I had a fantastic time. I look forward to coming back really soon. read more