Great experience with Virtual Field Tech - Mr. Carlos Sotto-Alicia. This 5-star rating is based…read moreupon the service of Mr. Sotto-Alicia and not representative of how happy or not-so-happy I am with Vivint as a home security provider. I signed up for Vivint Security Alarm from my previous reputable name company security provider that mostly provides wired security devices and sensors. The Vivint installer back in 2018 did a very sloppy job and decided to bundle 9 window sensors consisting of an office, dining room, living room, breakfast nook, and utility-laundry room into one zone. The Vivint installer also bundled 4 doors as a single zone consisting of the main door, 2 garage doors that open into different house areas, and a backyard door. At least the lazy installer managed to get a few zones right such as the master's bedroom, 2nd-floor window, and the other auxiliary sensors (glass break, motion detector, heat/smoke detector, and carbon monoxide detectors). Long story short, because of the original installer's ineptitude, every time we receive an alarm, we can't pinpoint the possible intrusion or false alarm failure point. We have had an increasing number of false alarms recently even if all doors and windows are secured it will just randomly sound an alarm sometimes at 2 am or late at night while we are sleeping. Because of the faulty zoning, we were unable to pinpoint which sensor is bad. You can in principle replace all sensors to fix the issue but a very expensive proposition plus not fixing the issue of finding out a possible security threat area. I called Vivint many times and tried to schedule a visit since 2018 and all the time they just give me a runaround or will charge a hefty tech visit to fix an issue that they caused. It was not until Sept 1, 2024, after more calls to Vivint to seek assistance to resolve the issue was I finally directed to Mr. Sotto-Alicia who provided a great step-by-step video tutorial to correct the improper installation of the original Vivint installer. Mr. Sotto-Alicia was very patient in showing me how to isolate specific wired sensors and walked me through in isolating them and assigning them their correct zones. All said and done, he was able to assist in separating the living room windows, utility-laundry room window, office windows, living room windows, front door and back door. Now my home alarm are properly zoned with 8 zones plus the other wireless sensors. Mr. Carlos Sotto-Alicia with his patience fixed what many of his peers and colleagues failed to do in 6 years! I am glad I came across Mr. Sotto-Alicia who finally provide a reasonable resolution to an issue my family had to go through for the past 6 years. This man needs a raise and will do Vivint a favor by training the other techs and support team who seems to have a "no-can't do" culture.

Don't do business with these people without asking a lot of questions first. We signed up a week…read moreago, and I'm still dealing with the fallout from a sales representative who misrepresented important details and omitted key information throughout the process. 1. Equipment Misrepresentation We were told we would receive two outdoor cameras and one Spotlight Pro camera. Instead, we were charged for three Spotlight Pros and three Outdoor Camera Pros. The installers put up the three Spotlight Pros but did not install any of the outdoor cameras listed on the order summary. I don't know many homeowners with a mid-sized house who need six cameras, so this immediately raised concerns. 2. The Equipment Loan Was Not Properly Explained: A credit check isn't unusual these days, and that wasn't the issue. The problem was that the credit check was being run because they were signing us up for a loan to finance the equipment. Had the sales representative been upfront about that, it wouldn't have been a problem. Instead, he presented the credit check as a standard part of the process and told us the equipment cost would be included in our Vivint bill. While technically true, that wasn't the full story. We didn't learn about the loan until after we had already signed the main Vivint paperwork. The equipment payment is financed through a separate company and added to the overall monthly cost that the sales person quotes. 3. Contract Buyout Process Was Oversimplified: He made it sound super easy and like you would not have to do much to get them to buyout your old contract. You have to send in all your cancellation paperwork and it takes time. Which is fine, but I would like to be told that upfront. 4. The Three-Day Review/Cancellation Period Was Never Mentioned: He omitted that we only had 3 days to review our contract and make adjustments if needed this Includes, equipment, cancellation, contract adjustments, etc. 5. Incentivized Reviews: During the process, we were asked to leave a five-star review in exchange for money off our order. After everything that happened, I can see why. If customers are encouraged to leave positive reviews before they've had time to evaluate the service, it creates very little accountability for poor sales practices. 6. Installation Scheduling Was Misrepresented: To receive an additional discount, we were told we simply needed to be flexible with the installation date and time. I specifically asked if that meant installers might come out during a week day whenever an opening became available, and the salesperson said yes. However, as he was leaving our house around 8:00 PM, he casually mentioned that we were next in the queue. An installer arrived around 9:00 PM and worked until approximately 12:30 AM, yet the system still wasn't fully installed. This was on a day where my husband and I both had work the next day. The installation wasn't completed until late Wednesday night. The entire situation left me feeling rushed and misled. I have filed a complaint with the better business bureau against this company. I called Vivint to request that they send a technician out to do an audit of our equipment and what we actually have to make adjustments. They are sending someone out but the damage is done. I don't want to do business with them, but at this time they are not letting me cancel so I am having to work through the mess they created with their dishonest sales practices and lack of transparency.

Fast service and honest people. Set prices. Everything is done within 30 minutes. Unjammed the…read moredoor, change the lock, clean the area. Good jobs guys. Thank you so much.

I recently used B&M Security and Locksmith Company at my house and I couldn't be happier with the…read moreservice! Ben was absolutely fantastic professional, prompt, and extremely knowledgeable. He took the time to explain everything to me and my husband and made sure we felt comfortable with the results. It's clear that B&M Security prioritizes customer satisfaction and quality work. If you're looking for a trustworthy locksmith in Houston, I highly recommend B&M Security and Locksmith. Ask for Ben--he does an amazing job! Five-star service all the way!

In our transition to a new security system and provider, the provider's installers refused to…read morereplace several of our existing cameras, because they were "not allowed" to work so high. Posted the project on Yelp, and had several responses. None but MaxTech actually came to visit and do a site survey so they fully understood what needed to be done. MaxTech was not the least expensive, but the only truly responsive and responsible quote. And, having Max here on that visit gave me total confidence that MaxTech would deliver on their promise. And MaxTech *did* deliver, on the day they promised, and for the price quoted: four cameras, running Cat-5e in place of previous powered coax, integrated into our new Vivint-based system.

The technician who visited our home three times was really helpful. He didn't charge extra for…read morereinstalling the camera in our backyard during the second visit and patiently assisted me with all the network settings. He's definitely someone you can trust.

I've had them mount 4 TVs and install 4 cameras on my home! Service is always top notch and they go…read moreabove and beyond every time! I will forever recommended these guys!

This is my second time using this business, which says a lot about how good and efficient they are…read more, I've had the pleasure of meeting both of the owners Darren and Devon. They are both knowledgeable and professional, they shared knowledge with me while connecting my home receiver , which is rare nowadays Devon programmed my Xfinity remote for me , which I really appreciated .. I have one more job for them.. and I must share them with the world... good work guys

Although I did not move forward with the work, I want to highlight how professional and helpful…read moreGomez Netsolutions was throughout the process. They responded promptly to my inquiry, communicated clearly, and arrived as scheduled. They conducted a thorough evaluation, explained their findings in straightforward terms, and provided a reasonable estimate. I appreciated their honesty, technical knowledge, and the fact that there was no pressure--just solid information and helpful guidance. Based on my experience, I would definitely recommend reaching out to them for an estimate. They are a great resource if you are looking for a clear, professional assessment of your electrical needs.

Jorge replaced several cameras for my home. He was very professional and explained exactly what he…read morewould do and how long it would take him to complete the job. The quality of his work is excellent and his pricing was fair for the work preformed.

good service and fair price. Fast and helpful in helping me choose equipment for thermostat,…read moredoorbell and 2 outside cameras

They were great! They respond quickly to inquiries and the person that came out was friendly and…read moreprofessional.