I can't say I frequent a lot of game stores. But alas, my kiddo is into Pokémon and is begging for…read morea pack any second he can. So when we walked past this downtown Madison gamer hub, you better believe he wanted to go in. When you walk in half the shop is merch and the other half are tables/chairs for gaming. It seems like they have a ton of tournaments/opportunities to play a multitude of games. (Peep their Facebook page for the weekly schedule.) I liked the large amount of games they had (for such a small space). They had some hardcore card games but also some light hearted-- Poetry for Neanderthals and more. Pricing seem steep, to me. But again, I'm not a huge gamer so I may not know what I am talking about. My kiddo found his Pokémon card set of choice. We snagged them. In and out. I can't say the staff was overly friendly or helpful but they were prompt. That being said, we walked past this hole in the wall later in the week and there was an adorable pupper in the window! That alone makes this a 3.5 star rating.

Gio is the best, bro gives nothing but good vibes and great at tell you what's new and is really…read morehonest

Everything was reasonably priced and the workers were nice but the selection was a small but…read moreeverything was good stuff.

Looks like I had the opposite experience of other reviews today. Great staff! Larry was incredibly…read morehelpful, as well as the other two associates. They not only worked together to help me get what I wanted, but also greeted every customer and helped them simultaneously.

The staff was never pleasent but they weren't insulting rude. Not that I went often but I really…read morewon't be going back.

Went in because I heard that they had used Wii games. We ended up buying Wii Sports Resort. Was not…read moretold the price until after game was scanned and way overpayed for this game. Spending $50 on a game I could've gotten for $30 on eBay. Very disappointed

Of the Game Stop's in the area this one offers the best selection of used games, especially XBOX…read moreand PS2. They also offer new games, systems, and refurbished systems. Staff is usually helpful and they always ask. The price that you get back for selling games is a whole other topic and the price will surprise you in a bad way. Really makes you question buying those new release games.

I saw it and it looked cool. Nice exterior. Epic despacito style. Epic epic gamer moments and play…read moresmash and play Xbox was epic and I gotta was epic and play smash yo bro yo yo bro you gotta I wanna yo bro

I walked up just now to find a sign on the door saying they had to leave and would be back in 15…read moreminutes. Really not acceptable to have only 1 person working who then takes a 20-30 minute break and just leaves the store unattended. I needed a quick present for a party I'm currently going to, so I have no time to wait. This cost them a sale, as I now have to go elsewhere and as a result I'll arrive late to my party. Really disappointed by this, do better!

I am not one of these people that goes online sending emails about my bad experience.. this I…read morecan't let go. On Friday 01/31/25 I went in to your store location 716 E Rollins Rd Round Lake Beach, IL 60073 United States I did not get guys name that works there But I was in that store about 12.15pm got there. I told him I was there for my pre order pick up and I wanted to see how much a can get for a trade in for a game I had ... while we where talking he asked me for my id.....Without realizing it I gave him my game stop gift card ..honest mistake.. he then with attitude says to me I need your id I said im sorry and he didn't need to give me in attitude With attitude he replied. I didn't give you attitude I just asked for your id. I gave him my id and told him to just give me my pre order ..with dirty looks and bad attitude he help me ... he game me my game Then I asked the girls next to him if she can help me because he had an attitude.... As she went to help me. He then asked me to leave the store .. I told him I want her to help me. And he said no. I want you to leave the store. He then tells me I am banned from ever going to that store ...I am 49 years old. And I never in my life have ever been treated that way. I love game stop I've been shopping there for over 30yrs I will never set foot there again. ...this is why people prefer to shop online and why these store are closing

You can't walk past a GameStop without at least doing a quick "just looking" lap. One minute you're…read morechecking out video games, the next you're surrounded by plushies, Funko Pops, shirts, Labubu, and a hundred things you suddenly convince yourself you need. Gamer, collector, or professional browser, this place is basically a trap for your wallet, and a fun one at that!!!!

The customer service here was extremely awesome the young guy working on friday june 28 around 8pm…read morewas very polite and outgoing and was able to transfer a preorder from the Chicago store to the gurnee store since we where here already. He made a phone call looked up stuff online went in the back amazing customer service here. Best service i ever received from any gs hands down and i shop here often and at several of them thank you