Pretty easy to buy a car here, their prices are very competitive, given they are directly tied to…read moremultiple credit unions around the area interest rates are decent too, the people I worked with were alright, good for car industry standards, I had a good experience buying here and hopefully you would too.

Waste of time. Had an online price but final price has no negotiable fees. They just seem to want…read moreyou to come in.

We have been going to Flow VW to service our VW's at least 20 years! We are always happy with the…read moreservice there. Becky, Josh, and Patrick are always so helpful! I always enjoy catching up with them when I am there!

I am writing this review after exhausting every reasonable attempt to resolve this matter…read moreprivately. I purchased my vehicle from Flow Volkswagen and later brought it back to Flow for a paid diagnostic visit due to coolant loss, drivability issues, and a check engine light. I paid for that diagnostic, and was told nothing significant was found. Shortly afterward, my independent mechanic discovered multiple serious, pre-existing issues that were either missed during Flow's diagnostic or tied directly to Flow's pre-sale service work. These included: An improperly installed water pump, missing required hardware Multiple coolant leaks and compromised cooling system integrity Corrosion and failing components related to the cooling and PCV systems A rear main seal leak requiring transmission removal Severe carbon buildup and injector issues causing drivability problems These were not minor wear-and-tear issues. The improperly installed cooling system created a real risk of sudden coolant loss and catastrophic engine damage. My independent mechanic immediately identified problems that Flow failed to catch despite charging for a diagnostic. Most concerning, Flow later acknowledged in writing that a critical component related to the water pump had not been installed correctly and offered to supply the missing part--confirming that the vehicle had been sold to me in an unsafe condition. Because of the risk involved and the lack of timely resolution, I was forced to authorize immediate repairs through my primary mechanic to prevent further damage. Those repairs totaled several thousand dollars. While Flow eventually refunded the diagnostic fee, that does not begin to address the broader issue: the vehicle was sold with improperly installed components, significant defects were missed during a paid diagnostic, and I was left to absorb the cost and stress of correcting those failures. I attempted to resolve this through: Direct communication with dealership management Volkswagen of America Better Business Bureau mediation A formal complaint with the North Carolina Attorney General At no point was this handled proactively or transparently by the dealership. I am leaving this review to warn other buyers: do not assume pre-sale inspections or paid diagnostics at this dealership are thorough or reliable. If you purchase or service a vehicle here, have it independently inspected immediately. I wish I had.

These guys are the best! I needed a major repair, and they were completely transparent, honest,…read morethorough, and respectful. Mike took my car on multiple test drives to be thorough, educated me on preventative maintenance (I know nothing about cars), and was very honest about what repairs needed to happen ASAP and what could wait for financial reasons. Overall, they were great guys to work with, and I will continue to trust them with my car. Rattle & Hum provides excellent value for their service by working to get reasonable prices on parts and being straightforward with their customers. As a young woman who doesn't know much about cars, I feel respected and know I am getting a good price

The people at Rattle and Hum are top notch. They are knowledgeable, professional and tend to under…read morepromise and over deliver rather than the other way round. They aren't cheap but they provide quality service at reasonable prices. I can recommend them without hesitation!!!!

I have been to Christian Brothers a few times, they are the only ones I let pre-inspect potential…read morecars that I want to buy. I had them do both of the used cars I bought and they lasted me forever with regular maintenance. In my experience everyone that works in this facility is honest, fair, they want to help people and they want them to be safe. This is the first and ONLY mechanic shop that I have been to as a woman where I wasn't treated like I was a dunce or less than. The employees here explain things in a way of informing you not persuading you or intimidating you with fear that if you don't complete the job something extraordinarily bad is going to happen. They give you realistic expectations on how much more you can drive until you need to really get it done which helps people that are on a budget. I think the prices are higher on average but the amount of service, attention, and thoroughness you get the price is very fair! I recommend this place to everyone I know especially women because I know how important it is to feel safe with mechanics and not like they are trying to get over on you! I've had my share of bad experiences but never with Christian Brothers! They truly exemplify the name!

final update 1. My check engine light came on when I took…read morethe car home after the repair. Took it back. Tech explained it was due to the aftermarket part being used which is why he recommended the $9995.00 converter that I declined since I didn't want a $13,000 repair bill. My husband asked if the 02 sensors could be the issue. The tech said no. They had replaced one and the rest checked out ok. I took my car to another shop the following week. Turns out there was a bad 02 sensor. I have an invoice to show that I replaced it. 2. My battery was checked off as being good and they offered to clean the terminals for a nice fee. I had that done previously by them but I declined this time. My car would not start the following week and left me stranded at work. Turns out when it was removed , the battery was swollen on one end and leaking acid which might explain why the terminals were so corroded. I have the invoice where I replaced the battery. 3. Three weeks after the repair we heard a rattle in the rear when we pressed on the brake. We thought it might be the rear stabilizer link they replaced this last visit. We are not experts so wanted to be sure. . My husband took it in this am to be checked. They tightened it up then test drove it after. I hope that was the issue. We will see. 4. I noticed that they recommended that I have a brake fluid exchange this last visit due to brake fluid being burnt and dirty. I approved that but then realized it was just done 9months/10,000 miles ago. So my husband questioned the owner about that. The owner's immediate response.- " Why did your wife approve it ?" So to answer that question. You send these recommendations via text while I'm at work. I trusted your shop to run an ethical business and not send something out for approval that you just supposedly did. Volvo says 2 years /40,000 miles interval for that. However, that's my fault for not catching a duplication of service that was supposedly done Great deflection on blaming the customer for trusting you. I guess I'm supposed to carry around every invoice while I'm working. 5. My husband mentioned this am that I went to them thinking it would cheaper ." That seemed to insult the owner. To Clarify , I just didn't expect more than the dealer. 6. Lastly. Be sure that your customer has drove out of the parking lot before you start talking about the customer in a negative manner where it can be heard and seen in your waiting room. My husband walked back in to hear and witness the facial expression of the technician he spoke to talking abut him. To the owner. You can go back and look at the invoices to see how much I've spent without complaint and the duplication of the brake service. Our car is still out of alignment pulling to the right. Look how many alignments I've paid for. I even had it aligned at a local shop since it really was pulling bad after one of yours. You have my contact information if you truly want to make things right. I know you said to send an email to explain everything. Maybe I will but will just be a duplication of this information. At this point, I regret ever stepping foot into your business. Very disappointing. Original review. / My plan was to drive my 2011 Volvo XC70 until it came time for a very costly repair and then trade since I've had it for 10 years. I took it in since the car started loosing speed when accelerating and was sluggish going up hills. The first issue found was the exhaust manifold actuators so I agreed to have that repaired along with other items. That total was $2800. After that, I was told the catalytic converter was "now clogged." The repair with the Volvo brand part estimated to be $ 9995 ( warranted ) The car is not worth $5000. I opted for the aftermarket option ( no warranty ). Price was $1800 for a total of $4800 for everything. We got a quote from the Volvo service dept and it was $6435 plus tax which would be around $3500 less The price difference over the dealer for a repair just seems questionable. Services Air & cabin filter replacement, Engine repair, Service not listed

I've read some of the Reviews! 1.) of course prices are going to be higher to defer the cost of…read morerunning a business. 2.) they've always been transparent with me about it you have a warranty take it back to the dealership 3.) any and all repairs they have taken pictures, and showed me or let me come into the repair area and showed me. 4.) always given me suggestions and let me decide if wanted to proceed with the repairs 5.) just recently had my Traverse LT 2019 in for a Shift/Park issue gave the go ahead to replace, when it didn't work! The mechanic was honest enough to say something maybe is secondary to it explained to me which was good to go! 6.) I know without a doubt! The dealership would have charged 1,000.00 or more just to fix it & the same price again if it didn't fix it the first time! All I'm saying is do your due diligence and if you're not satisfied with what they say? Just leave! But they have always been straight with me! Especially Adam! Been going there since the late 2000. My rant is over! Good job Adam & the guys working there!

Failed state inspection for bad ball joints - fair enough. Also told me one of my back up (reverse)…read morelights was out. Quote for repairs: $1,700 to replace the ball joints and alignment - $44 to replace the back up light bulb. What I paid: 1.) $8 for 4 led bulbs on Amazon and 5 minutes to replace both back light up bulbs 2.) $532 at a shop in Statesville NC to replace the ball joints and alignment.

Called to get an estimate of getting brakes changed and they would not give estimate over the…read morephone. They wanted me to schedule service, drop off, and they would have to put parts in accordingly to get quote. All he could tell me was they run about $900 on the higher end for front and back. What company now a days can't take 5 mins and look up what it would cost for a brake change??? Called Mavis across the street and gentleman politely looked up within 3 mins and quoted $419 for front and back.

Good personnel and quality workmanship. Don't try to sell…read moreyou what you don't need. Carry good stock in tires .

I came into Flow MINI after looking at a preowned car they had listed on their website. The team (4…read morepeople) I met and dealt with were super nice and above-board. The vehicle was in great shape and the purchase process was easy.

I can always trust that when I pull my Pepa up under the Flow Mini Winston Salem service center…read moreawning he is going to be ok. I walk in and I am greeted by Ryan who was pleasant for an early morning serving. Ryan pulled up my reservation and confirmed my requested service and happily added an additional requests for me. Ryan gave me the anticipated total and I was off to the waiting area. The seating is actually pretty comfortable which helps when you have to hunker down and spend a couple to a few hours with them. There is a TV and a beverage bar, but I am usually super happy looking at the newer MINIs or sitting down rocking out to the iHeart radio playlist. Mixture of 80s 90s with a sprinkle of current. I pretty much know every song that comes through. lol The customer service team comes in and most speak when passing by the waiting area. Not offended, but it would be nice for everyone to at least acknowledge. They KNOW we are spending a pretty penny here (thanks BMW ). Aaaannnnnyyyyway!!!! I have zero grievances with my service. I trust that the technicians know the vehicle and will do what is best. Which leads to a very nice touch which is the technician's personal video uploaded to you via text----introducing themselves to you as the one who has serviced your vehicle and they begin to show you recommended areas for repair opportunity . They take the time to actually show you and explain the issue telling you whether it is urgent or can wait until next service. To me, that service is invaluably top notch. I've never encountered a run around with my service, never had to return the vehicle because something was not done properly. As long as the service remains consistent, I have no reason to seek out another service center. Kudos for taking the BEST care of my Pepa Flow MINI Winston Salem!!!!

Very friendly and caring staff that went above and beyond for me and my wife to have an actual good…read morecar buying experience which is few and far between now days . Got the car we wanted and the price and monthly we wanted plus gap and warranty . Would highly recommend and I have zero complaints. Enjoy your cruise Mrs Lakeisha was an absolute pleasure dealing with you and to all the other managers as well .

Was in there for a inspection nobody even acknowledged I was there , everyone in there was in there…read moreown world didn't even let me know if someone would help or how long it would be until someone helped.