Always a delight to come here. They're very detailed and always have me pulling out of the lot with…read morea car that feels brand new! The lobby is also quite clean and they have many accommodations if you decide to wait

I've had a couple of frustrating experiences with the service department. The work itself seems…read moresolid, but my concern is the trustworthiness of the overall service experience During my most recent visit for an antenna repair, I was billed for two hours of labor even though I was at the shop for less than an hour (my appointment was at 2:30 PM and I was checking out around 3:20 PM). When I asked for clarification, the advisor avoided giving a meaningful explanation. I had to point out that the labor charge of $165 didn't align with the stated hourly rate of ~$80, and that there was no way two hours of work had been performed. After I raised this point multiple times, he stepped away to "double check" my appointment time and then returned with an updated, lower bill. No apology was offered, and the advisor seemed annoyed with me. Overall, the interaction left me with the impression that my concerns were unwelcome and made me question whether the original charge was truly a mistake. This is the second time my bill has come out significantly higher than expected. On both visits, when I asked for clarification, I felt stonewalled. The advisor would simply read the receipt back to me rather than explain the charges. I understand that shops may use standard labor times, but that was never clearly communicated. Instead it felt like I wasn't being taken seriously, particularly as someone who may not appear especially knowledgeable about cars. I had the distinct impression that my husband might have been treated differently for the same issue I'm new to the area and have had consistently transparent, positive experiences with Toyota service departments in the past, which made this especially disappointing. Overall, I'm uncomfortable with the lack of transparency and the need to advocate so strongly just to receive a clear explanation. I don't feel confident that I was treated fairly, and I'll likely go elsewhere for service in the future. I would also encourage others to review their invoices carefully and ask detailed questions

Great place to purchase a Gen-II Prius. Very friendly, no hassle buying process, as well as a…read morecommitment to helping with issues that may arise after purchase. I would highly recommend to anyone looking for an affordable Prius.

We were looking for a hybrid car and we came across this place while searching online. We walked in…read moreand there was the biggest selection of well-kept Prius we've ever seen among other various brands. Although we are fans of new technologies we were not particularly Prius lovers nor did we have deep knowledge of how they work; therefore, we were a bit apprehensive about what to expect, how much would the battery last, how much it would be to repair or replace it or other hard to pronounce mechanical components that could go wrong etc...We still wanted a cutting edge technology, gas saver, reliable vehicle to drive long distances and we knew this one had the potential to fulfill all of these. As we were looking around with absolute no "salesman pressure" on the radar we narrowed down two or three models we were interested in knowing more about so we walked into the office and met the owners. David and Melina were the kindest, honest and dependable people we've ever met at a car dealership, they allowed us to test drive all the cars we wanted and answered all the questions we had; that's right, they answered and didn't ask us about anything; well, I just turned 50 and I've always had to do my own brainwash before walking into a car dealership to make sure they don't convince me about buying something I really don't know if I want or I'm not ready for; to my happiest surprise, this was very relaxing and refreshing! I've never experienced something like this. On the technical side, I am not a mechanic by any means but I like to tinker with cars and I've repaired some simple parts on some other vehicles we've had; given this background, I was very pleased to see that the owners actually knew about these hybrid vehicles very well, not only that, they also offer very convenient services for refurbishing or replacing the batteries and other preventive maintenance and they are very open about what any particular car requires in order to keep them in good conditions. So, in other words, this is a place where the owners like and know what they sell, believe in a pressure free are very proud of their service and are prepared to provide some basic maintenance and repairs for a very reasonable price. My girlfriend and I are very happy to have found this place and we strongly recommend it. We bought a 2009 Prius on November 2015, it's running very well so far and if it ever needs anything fixed or maintained, we will go straight to this place.

Service Dept for a GM product: it took over a week to get an AC compressor changed out on a 2020…read morevehicle that lost air conditioning. It seems like nobody knows what's going on; nobody takes responsibiliy and leaves the customer in limbo. Communication was lacking all the way around. I never got updates unless I initiated the call. Going to pick up the car now; we'll see how well they repaired it!

Flow Chevrolet Service Center - Clueless, Incompetent or both?…read more Last Thursday I scheduled an Oil Change for my Chevy TraverseSo, b via their on-line tool. I selected from the menu a 10:00AM appointment for the next day. I received an e-mail acknowledging the date and time. A couple of hours later, another e-mail arrives confirming my Monday appointment for the same time. A few hours later, a third e-mail arrives and my appointment now gets moved to Tuesday morning. I then called the number in the e-mail and get sent to voice mail. After calling the main number, I was sent to Service Department and they apologized for the confusion in scheduling and told me that they would put me in for 10:00 AM on Monday. I specifically asked, if I would get serviced as scheduled for 10:00 as I had to wait. They assured me I would get the Oil Change as scheduled. Today I arrived at 10:00 and they told me it would take 1 to 1 1/2 hours to complete work. After sitting in waiting area for 75 minutes, I got up to stretch my legs and strolled the lot and saw my car was still sitting outside. At 11:45, they told me my car was close to being pulled in for service. Well it was supposed to be serviced 75 minutes earlier and enough was enough. Told them to get my car that was still outside as I needed to leave. Got a song and dance about they were like a Doctor's appointment and times were not exact. In case you might think that I was an isolated case, a women who was in the waiting area when I arrived was also having her time wasted. She also had a 10:00 AM appointment for the NC Inspection. That is a 10 minute service. Having to wait 2 hours for a 10 minute service is ridiculous. If you are contemplating using Flow to service you vehicle, think twice before you do it. If you figure servicing your vehicle as part of the equation when you buy a car, Flow is NOT a good choice.

Unfortunately I had to use the Flow Honda service department, but fortunately they do good work and…read morehave pretty great customer service. Marla in particular was great. The only thing I would change was the lack of integration between Flow records. For some reason the sales and the service center and the Flow app aren't really interconnected. It's ridicous because it's all their data. Because of this, the communication to me from Flow failed.

Always efficient & pleasant Honda servicing experience. Sharp. Never has a poor experience over…read morecountless appointments. Professional team that makes it happen. And always ask for the complimentary car wash which makes car's exterior pop. The bays and lobby is nice and bright, clean and orderly. Use the rug paths in the bays when floors may be wet due to weather or washes as the floors are ceramic tile and sloped so possibly can be slippery. If go into showroom will have more coffee / hot beverage options as they have Keurig type dispensers. Everything runs smoothly with FLOW HONDA operations. Earned my customer loyalty for sure. And the new models only seem to get better and are tempting however I have lots of years and miles to go with my 2017 Civic.

Out of the several auto shops we've tried in the area, West End Auto Clinic has been our favorite…read more Their customer service is exceptional, and they are always honest, reasonable, and efficient! They are always able to get us seen in a reasonable time, and they will answer any questions while educating you on the issue. We highly recommend West End Auto Clinic for any and all car needs!

The people here are really great and I recommend this place to my friends! They were kind enough to…read moreanswer all of my questions and take my car for a drive when I expressed worry about my brakes. They even double checked everything for me even though the vehicle seemed fine, in order to give me peace of mind. I really have appreciated all their help and will be going back there for any car needs.

The staff was friendly and knowledgeable. I was given a generous trade-in value. They were patient…read moreand the process went quickly.

Assistance service that you leave your car here at your own risk because of the neighbourhood? I…read morewent to took a friend there to pick his car up and it has been broken into missing.

I used the valet service to get my car to Volvo of the Triad for a routine service last week…read more Pickup was scheduled for 10:15. They called around 9:50am and said they'd be late and it would be more like early afternoon. They ended up calling around 11:50am to say that a driver was on the way. I got a call at 1:40 saying they were checking in the vehicle. I know good and well that it took thirty minutes from the time they called to pick it up. It only takes twenty minutes with traffic to get to Volvo from my address. So for good measure I'll give an hour, let's say 1pm they should have been at Volvo. Who knows where the valet worker took my car during the extra time. When I got my car back there was soda drips going down both sides of the center console inbetween the seats. I called twice to speak to a manager and was told I'd get a return call. That never happened. Workers should not be running personal errands when picking up/returning your car via the valet service. I have been a patron for 10+ years. Bought the car from this location and have been getting it serviced yearly since. To say I'm not impressed with how the matter was handled is an understatement.

Avoid This Dealership and Collision Center -- Take Your Business Elsewhere!…read more I want to start by saying that I love my Volvo XC90. It's a fantastic vehicle and has served me well -- but if you're considering purchasing one, do yourself a favor and go to the Greensboro dealership instead. I purchased my car from this location two years ago and have consistently brought it in for regular maintenance, including every oil change, trusting that I'd receive reliable service from a certified Volvo center. That trust was completely broken earlier this year. In January, I hit a deer, causing damage to the front of my vehicle. Knowing that Carolina Collision was a Volvo-certified repair center, I brought my vehicle there, expecting the work to be done correctly and professionally. Unfortunately, the next four months were an absolute nightmare. The initial repair was rushed and incomplete. From the beginning, I questioned the $13,000 repair estimate -- especially considering the visible damage. They replaced my radiator and several HVAC components, but as soon as I picked up my vehicle, I noticed a strange noise when the A/C was running. I brought this up to the manager at the collision center, and after weeks of back and forth, I was told the new issue was "unrelated" to the accident or repairs. Let me be clear -- I'm not a mechanic. But I do know that when you replace major parts of an interconnected system (like HVAC), it's not a stretch to think that another component might malfunction. Despite this, the manager repeatedly insisted to my insurance provider that the A/C failure wasn't their responsibility. I was ultimately stuck with a $3,000 repair bill, completely out of pocket. Trying to resolve things reasonably, I reached out to the dealership manager, Mr. Sutter. I wasn't asking for everything to be comped -- just for a fair resolution. I offered to cover the parts and materials and asked that they cover the labor. I thought that was more than fair, especially given my history as a loyal customer. Unfortunately, I was denied again, and the best they could offer was a 10% concession. That response said everything I needed to know about how much they value customer loyalty. The only bright spot in this entire experience was Dallas, the salesman who sold me my car. He was phenomenal -- professional, helpful, and genuinely enjoyable to work with. If he ever decides to move into commercial real estate, I'd hire him in a heartbeat. In short: avoid this dealership and its collision center. Save yourself the frustration and the financial hit. I wish someone had warned me -- now I'm doing that for you.

Very friendly and caring staff that went above and beyond for me and my wife to have an actual good…read morecar buying experience which is few and far between now days . Got the car we wanted and the price and monthly we wanted plus gap and warranty . Would highly recommend and I have zero complaints. Enjoy your cruise Mrs Lakeisha was an absolute pleasure dealing with you and to all the other managers as well .

Was in there for a inspection nobody even acknowledged I was there , everyone in there was in there…read moreown world didn't even let me know if someone would help or how long it would be until someone helped.