Visit was simple. Curious about a letter I received my VZW about my discount decreasing from my…read moreemployer. There were a bunch of plans and numbers in there, so I wanted to have them really look at it because I wanted to make sure I wasn't getting jerked around. He read the letter quickly and gave me an explanation. Told me it would be better to call VZW customer service directly. This store wasn't busy, but very large and probably gets very busy at times. I would return here, though it isn't close to home and there is a closer VZW Corporate store to work. Recommend going here, staff seemed pleasant and laid back. Might be different in a sales situation, but I did not visit for that purpose.

Verizon is so cavalier with their communication and billing. Their people you talk to are terrible…read more Problems with closing out a secondary work phone and no disclosure that an amount was due for the device. Winding up in Collection after the account was paid and closed.

It's no secret, the WORST cable/internet provider. If you have a choice, go with another company…read more Equipment malfunctions, service drops frequently and you can never navigate their customer service call center to speak to a person. You end up doing a "live" chat with an AI program to solve the issue.

Xfinity totally sucks! Thy knock out service and then impossible to talk to live agent. Bots are…read moreworthless. They do not offer emergency service to get things back up and running. Total and complete service failure. Beyond frustrating and if we weren't on a group plan with HOA would fire them in a heartbeat. Totally suck!!!

I have tried to schedule an appointment via Thumbtack 3 times to address an urgent network set up…read moreat my store - I got 3 appointment confirmation and all were no show ! On Saturday I sent few requests via Yelp and Nova ITS (Todd) responded right away ! He came first thing in the morning on Monday and set up the network on the spot - I highly recommend NOVA ITS I wish more people will focus on excellent service so important to recognize service excellency from time to time.

Todd was awesome. I sent him a message and he called me the same day and got unifi products to…read moreadopt and even took the time to setup my IOT network to separate them away from my primary network. I wish I found Todd earlier, he could of given me his advice before purchasing my Ubiquti equipment but overall, he was friendly and new his stuff. I will call him for any future networking needs.

Plenty of parking . Not part of yhe Chadian .. private Friendly enough but not eager to help,…read more Sent me to company store .

Wish I had gotten a name, he is African America, short hair, mustache, had on jeans/blue shirt. I'm…read moreguessing very early 40s. Anyway, he was the only one working when I arrived about 3 pm. He took care of multiple customers all at once, moving back and forth, keeping a smile, super nice attitude and did the best he could for all of us. I left at 5 pm and he was still going, still smiling, still caring, still giving superior customer service. Today is Friday, 10/17, so management will know who I mean. Huge thanks to him for fixing my phone and obviously a lot others while I was there. KEEP HIM VERIZON. He does you proud! Hope I have the right store. There's a battery shop couple doors away and around the corner a Giant and Crumble Cookies.

As our business at Social Driver grew in size, we needed an Internet service that was scalable…read more Allied Telecom provided us with the dedicated Internet speeds our business needed as we increased in size.

My Employer decided to make the switch from analog to a cloud-based telephone service. I wasn't too…read morethrilled because I was going to be the one to take the lead on this project, with all I currently have going on. The allied team made the switchover effortless; providing one on one training, speaking with staff and being available to assist with any questions I presented. We are about two months into the switch and it has been WONDERFUL!!!

My wife and I visited in April (2026). I was VERY hesitant about going due to the terrible reviews…read morebut I was in desperate need of a new phone and was leaving the next day on a trip. Plus, I need to return a router I had gotten from Verizon that didn't work. We were greeted immediately by Kevin B., who was quite friendly. He focused on the return, and was joined by Zack Harrison, the new manager. Kevin was also new, and in fact the store had turned the staff over due to poor service. Zack was great as well. My wife also ended up getting getting a new phone, and they changed my plan so that I got a trade in and her new phone was free. There's a lot more I could say (Brady was also helpful in transferring our data to our new phones) but the new team is great and I feel the previous issues that many people spoke about have been addressed by Zack.

I live on the west coast and found myself in need to replace my phone. I purchased a new iphone…read morefrom Best Buy. Best Buy customer service was limited in helping us transfer information from the old phone to the new phone. Plus he told me to go to a Verizon store to return the old phone for credit. We walked into Verizon and Zach was greeting customers. One of the other sales associates said it was $29 to help me, I almost walked out & returned the phone to Best Buy. BUT, Zach patiently helped me get my new phone set up, correct the address on file and more. He was extremely patient and said he wouldn't charge me! He told me it would be different had the store been busy. Zach was very professional, he could sense I was frustrated with new my phone and needed help. I can tell you this, had he not helped me, I would have switched carriers and returned the phone to Best Buy. Thank you Zach!

This is the Dulles locations. My phone had hundreds of Google autofill website recommended sites. I…read moretried everything to delete this uneccesary websites. The young gal at t mobile was able to delete all and turn off autofill so no more websites appear.

One employee from 10-11. The employee talks too much. Not efficient. Two customers have already…read moreleft. Get more help or talk less!