I have been using Campbell & Co. for about 7 years now, mainly for HVAC maintenance twice a year,…read morebut also duct cleaning, dryer vent cleaning, drain inspection and electrical check. Every employee that I've come into contact with has been courteous, considerate, knowledgeable, and professional. They always call 30-45 minutes prior to arrival since the scheduling is a wide timeframe. The workers always wear footies over their shoes while inside the home, which is an added bonus since most workers don't do that. This company has been around for a long time and has perfected their service. The prices are higher than others, but the value is commensurate.

I got an estimate for water tank replacement, knowing that this company has a reputation for higher…read moreprices, especially for senior citizens. They quoted $3500 for replacement, haul off, and labor. They were $1300 higher than the company I hired. They will never do a job for me.

I called numerous local plumbing companies, all either didn't show to the scheduled appointment or…read morewouldn't return my call. I called Jeo's and they scheduled with me, called ahead on the appointment day and were even early. The plumber was professional and jumped right in and got my house repaired quickly and for a good price! Definitely the best company in Tri Cities for plumbing. Highly recommend! Thanks Jeo's!

Had our whole house replumbed completely last month. Have so far had to call them back twice for…read moretheir work leaking, one incident of which ruined a bathroom vanity. Now we have holes in a wall on the other side of said bathroom vanity. We also had expensive toiletries missing. Would definitely not recommend! We're $14K in the hole and no idea what's going to mess up next. Now we have to spend more money for a city inspector to come and see if it's even up to code.

Early in July, 2025 our Kinetico water softener, which has served us well for 21 years, started…read moremalfunctioning. Called Mark who promptly arrived and got the softener working. But, he believed that the unit was near the end of its life. He recommended we buy a new softener. So, we ordered one. On July 17th Mark promptly arrived at our home ready to begin. Our particular installation was somewhat complicated and took most of the day. But, we couldn't be more satisfied. The installation was done with professional exactness. We'd call it a work of art. Mark is extremely meticulous and it shows in the finished project. Don and Priscilla Parmentier

Job well done QWS, very professional installation! Thanks so much for taking care of our water…read moresoftener replacement needs and educating me about Nob Hill Water PSI issues. Our new system is up and running and we are an extremely happy customer. Cheers, Brian Hopkins

Burt and his crew have helped me out numerous times! They are honest, knowledgeable, and quick to…read morediagnose and fix problems.

Really Burt... "Upon arrival, the brick was level and a…read moresmall portion of the black asphalt border was cracked..." If this were true, than why did you agree to have one of your guys come out and reset, the proper way, the two edgers that were dislodged and replace the damaged gravel border, that you measured for? I have not seen any work done on my edgers or replacement of the torn border, why not?

I used to be a customer of theirs and subscribed to their maintenance plan for years. I was…read moregenerally OK with the overall service for the most part, even though they have had some questionable issues with some of their workers who weren't really all of that competent nor were some of them ethical. I finally lost any and all trust and faith in them this year when I called them over an issue with my HVAC which was discovered by some workers I had hired to do some work underneath my home. I called Vance Heating and Air and explained to them about the problem and that I'd like to have it looked at and addressed to be corrected. The receptionist said that they would go ahead and schedule me for my fall Heating system check-up and address the issue I was calling about at that time. Upon the arrival of the technician, he did the fall maintenance check-up and looked at the issue I had called about. He called another individual with the company and after speaking with him they quoted me a price for addressing and fixing the issue... I agree with the quote and was given the promise that they would be out the following Monday to address and fix the problem. They never showed up and they never called back. I waited to hear back but they never contacted me, finally after waiting over 1 1/2 months I called to speak with the owner. When the receptionist answered and I asked to speak with the owner she told me that the owner "he's almost never here." I finally agreed, after her repeatedly refusing to get me in contact with the owner, to speak with the main shift supervisor on duty. However, she stated that he wasn't available at the moment and would have to call me back. After over a week I have never heard back from him either! Apparently, even after years of being a loyal customer, Vance Heating and Air has completely lost all sense of respect, responsibility, care or concern for their customers. They most certainly do not have any ethics or morals anymore and they provided the evidence to me when I called up today to cancel my HVAC maintenance service account and the receptionist didn't even bother to ask me why, simply because they really don't care!

After a fire at my elderly mother's property, she was left without power for DAYS before Pacific…read morePower could help. Vance was there nearly every day busting their tails to get her house ready for the power to be reconnected, working in nearly one hundred degree weather. One of the guys (I think his name was Rory) went out of his way to double check her heat pump that sustained exterior damage and make sure it was safe to turn back on. Lastly, he went above and beyond by replacing a plywood wall we put up to temporarily protect what was left of her personal items in a shed after someone pulled it down. He was kind enough to not only put the wall back up but secure it so well that my husband didn't have to do anything else! All of this was done at the end of his work day the Friday before a holiday weekend. I can't thank him enough for not only his professionalism, but customer service, strong work ethic, and compassion during my mom's time of need.

We had service on both our home AC and electrical service by Rafael and Luis. Both are very…read moreknowledgeable, efficient, and respectful workers. They quickly and accurately diagnosed our problems, made correct repairs, and left us feeling better for the experience. Thanks for employing the best!

Thermall installed a new HVAC system. They were professional and finished the job in a reasonable…read moreamount of time. There was no pressure when they fixed our 20+ yr old system or when they gave us a requested quote on a new one. I highly recommend their services.

Marvin was so nice! He showed up right on time, was pleasant and got right to work. It was exactly…read morehow much he quoted us and he even gave us a little notebook with his info on it! Definitely recommend. And he's certified by the City of Yakima for Backflow services.

Was on vacation when my basement flooded. I found these guys on Google and I must say it was the…read morebest choice I could have made. These guys are absolutely fantastic. They work fast are super at communicating what is happening and helping with the hole process. They helped with insurance and showing what money we had to get repairs done and letting me know what all the steps in the process we're as they work. If you have any water damage these are the guys to call

Unfortunately I have had to use this company twice because my kitchen has flooded twice. They are…read morevery fast, very thorough and very professional both in terms of interactions and in terms of quality of work. They also work extremely well with insurance. I have absolutely only good things to say about Jesus and his company. This is the company you want to do your work!