Lakisha was so very friendly and helpfu!!!! I was searching for my receipt on my phone and she…read moreguided me, because you have to scroll, not search!!! She was so cheerful helping me with my returns. And then helped me look for the new products I needed. if I had her work schedule I would plan to only go into the store knowing she would be there to help me. THANK YOU Lakisha!!! what a great experience I had yesterday evening!!!!

The girls are so nice here, they help me find sizes and even offered to order it and have it sent…read moreto my house.

The store has absolutely the worst customer service. Employees are just simply rude and racist. You…read morethink they would be nicer since they work on commission. Would rather online order, than shop with their employees.

Absolutely filthy store with extremely limited inventory that doesn't go above a L or size 8 in…read moremost items and staff who couldn't care less about the customers. I've been in a few times and after today (literally had to take a Benadryl from the dust and had the worst customer service experience) I will never step foot in here again. I've been a very loyal jcrew customer for most of my young adult- adult life; we're talking decades. Living all across the country and constantly traveling for work, I've just always relied on JCrew as my staple. They're everywhere, the customer service is almost always top notch- even offering to style when they see you struggling for a last minute event! One of my favorite event outfits to this day was actually put together by an awesome jcrew floor person helping me when I was too stressed to think for myself (not this location). This location has single handedly ruined my multi-decade love affair with the brand/store. Why so bad? Listed below: 1. It's absolutely filthy. The hangers literally have dust stuck to them and are sticky to the touch. It's truly disgusting and honestly concerning given the times we live in. On top of that, the store today was about 90 degrees (it's 70 outside). I don't recall this from my past visits but it just goes with the gross, unkept vibe of the entire store. Seriously- I've been to goodwills cleaner than this place. I wish that was hyperbole. 2. The inventory. They have very limited inventory. The pieces are essentially just basic casual pants, tshirts, sundresses and sweaters. Very limited business attire and none of their elevated pieces. The store is flush with xxs-m sizes. If you're lucky you'll find a L and the XL's are so rare I'm convinced they only have them if someone brings in a return. So disappointing. This does not reflect the city they're serving as the only jcrew in the area. Clearly this is a move to keep out a certain type of clientele. 3. The staff. Holy moly. Could not care less. I had returns I wanted to exchange today and did circles around this store desperately looking for something to fit my taste and my size. Very hard since I'm a 12/L -XL. No one offered me help despite there being a good number of staff buzzing about. What really pissed me off is this: I had a couple of items that I bought final sale online. Everyone knows it's an unspoken rule that if you go into the store, ask nicely and treat it like an exchange/spend a bit more than what you're returning, they'll do it for you. The person working the cashier told me they can't take back final sale. They got a 'finger wagging' from some entity. I was about to give them $60 of final sale merchandise (plus one regular return) and purchase over $300 of clothing. I shared my surprise since I had always been allowed to do that in all my time shopping with jcrew, even at this very store, and that I wasn't interested in purchasing the other items if that was going to be the case. She dug her heals in with her condescending tone as if I didn't understand the phrase final sale. Given the precedent set by these types of exchanges occurring literally for decades and how truly out of wack and unreliable jcrew sizing has become these past 2yrs I feel very taken advantage of. Now maybe jcrew really has decided to change their policy to just really hit customers hard and remove any flexibility or respect for customer loyalty during these challenging economic times. Or maybe this salesperson couldn't be bothered. Either way, this store is abysmal and has been for a while with no signs of any effort or desire to get better. Not only will I never walk into this store again but it's so bad I'm done with jcrew as a brand with this being my only option in the area.

Me and my friend stopped by just to look at the perfumes and were greeted by Dee Dee, she was super…read morefriendly and gave me two really good recommendations that I left with pleased to have purchased!

Dee Dee was extremely helpful and knowledgeable about every perfume! Highly recommend going and…read moregetting a new signature scent or a reliable favorite.

I'm so happy for this location! It's in a strip mall with a…read moreshared parking lot. Staff is friendly and they have so many options available. Store is not overcrowded with end caps which makes it easy to move around.

So glad they open one close to my house! The store just opened couple weeks now so the staff are…read morestill getting in the groove but I love my experience! Fast check out.

Came in while my partner was getting a tattoo done next door, so while I didn't necessarily have…read moreintentions of buying anything or high expectations, I was delighted by the beautiful and diverse selection of glass, cigars, pieces, and general home goods like soaps. Additionally, I didn't get her name but the gal that helped me out was incredibly helpful and kind. The prices are in line with what you'd expect out of a high quality head shop so come here prepared to drop a lil money! I know I will next time :)

Love these products! Plant based soap l, you can't go wrong here. Laundry detergent, lotion, bath…read morebombs, Epson salts, etc.. The people who work here are nice and knowledgeable about their products. In a strip mall where men's wearhouse, and half price books are. TLDR: Worthy products and better for your skin. Worth at least trying!

First time customer and enjoyed my experience! There are several quality products to choose…read morefrom...which made it difficult to make a decision on what to purchase. It was nice to see fresh batches of soap, body creams, etc being made! I appreciate the product knowledge the employees have. It definitely helped me decide on what to purchase. I went in expecting to purchase a specific item and left with several goodies! My husband even managed to find something for himself! The store was clean, organized and well stocked. It was worth the trip! Will definitely be back soon!

I have passed this store a million times and never went in. Well the mall was to close in about 15…read moremin and I needed a card so I stopped in and I'm glad I did. Hallmark sells everything from shoes to name bracelets to books and more. I hated that I got there so late because I would've been able to explore more. The sales associate was really helpful. This will definitely be a go to place for me from now on for gifts...cards...etc.

I had an ornament I was hoping to exchange, and Mary and Sandy were super helpful!! Big thank you…read moreto them for making my day with their kindness :)

The staff and service provided at your Des Peres location in St Louis was excellent. Both were…read morevery friendly as well. And a few items i purchased were on sale so overall a great experience.

everyone was really helpful. I was buying a gift birthday party that night and they put it in a…read morebag with tissue paper and did a really nice job made my life so much easier.