Had tires rotated. Rear passenger-side wheel almost fell off while driving because the lugnuts were…read morenot tightened. "Lady" at the desk is extremely unfriendly and rude. $30 service almost killed me.

Stopped in for a state inspection. They were thorough and got me in and out in a timely manner. I…read morehighly recommend them.

We were originally holding off on posting this review to try and maintain a level of…read moreprofessionalism with Mr Gibson and his crew and even give them a 2nd chance after a horrible encounter but its clear we need to look for service business elsewhere. Back in November, 2025 we brought our car in for a cata converter replacement, we had the converter ordered in advance and during the times we had the quote generated which was $1,500+ we were given verbal promises that the car would be done same day. First day? It was not completed the same day as promised. They then said they would have the car fixed by lunch time at the latest TOMORROW, tomorrow lunch comes around? Still not done. 3rd day we got law enforcement involved to get a proper update/record as we did not have a spare vehicle to get back and forth to work and were getting fed up with the excuses, this is when Mr Gibson himself showed his ugly side and began his verbal assault towards us mocking us in front of his entire team and had embarrassingly brought us to the wrong vehicle in the bay that wasn't even ours while screaming at us. It took 3 full days and a little extra time as they stayed after close to get the vehicle done before we could finally leave their shop. They had 1 single mechanic working on the vehicle for the first 2 days and only on the 3rd day realized they needed to put more hands on the job. We were suppose to have another service order for an oil housing unit repair on our vehicle but we will not be coming back as its clear Mr Gibson and his crew are just not the right fit for us after speaking to them again today. Overall horrible experience, rude, snotty attitude from the front office ladies, and even ruder unruly behavior from the guys behind the ladies.

New to Abingdon, needed VA inspection on two vehicles. They did a great job getting them done…read morequickly!

Service is excellent and staff are knowledgeable. It always helps that pricing is reasonable. Great…read moreatmosphere. It's like being among family (if you love being with family).

Friendly service and a great work at a very reasonable price. Took my car in for new breaks and AC…read moreservice in the morning and it was ready early afternoon.

I see a couple complaints about the wait time, and I have to say occasionally that is a problem…read more If you're in a big hurry, you'll have to work that out with them in advance. If you're not in a big hurry, these guys are great, primarily because they are very honest and reasonably priced. I have had my cars fixed here for over 20 years. I look to them first for diagnosis. If they can do the work, I'm always happy. If it's something they don't normally tackle, they'll tell me. Going elsewhere is like auto-repair roulette. Dealers? Forget that... they are essentially crime syndicates. When you find mechanics you can trust, support them. Be patient. Drop your car off in the morning, enjoy the day, and you'll be back in business that afternoon.

I've been going to these guys for over 20 years. They are honest and do great work. For those…read morecomplaining about the wait, if you want a job done right by honest people who won't try to upscale you or scam you, then sometimes you have to wait. Is it a hassle? Yes. Is it worth knowing it was fixed correctly and you got a good deal...to me, again, yes.