You cannot beat the customer service here. You are always greeted immediately upon arrival, and everyone is very knowledgeable and helpful!

The staff here are ripping people off by delivering trash filled dirt and calling it a "topsoil" blend. When I let them know there was trash in what they delivered they feigned ignorance and acted like the "wind blew some stuff in". This tells me clearly it wasn't a mistake. This company intentionally did not come through with what I paid them for. read more

I would put zero, if possible. We bought a small pine tree last August & paid $500. We have taken good care of it, but shortly after planting, our tree care service told us they thought the tree was planted too deep and to call & let the Yard Market know. My husband called & reported his concern, and they said they'd send someone out. No one came. This spring, my husband called again, they were quite rude & said they'd come out - didn't happen. A third call was placed, again, no one showed. Now that our year is almost up, our tree is completely full of dead needles, and our tree care company was here and said it was too deeply planted. My husband called Yard Market again and was told the tree had to be "completely dead" before they could replace it. She was quite rude and told him to send pictures, which he did. I would NEVER recommend this company to anyone. We expect them to replace this tree or refund our money. read more

Went to their store to submit a consult request. 3 weeks pass and no response. Gave business the benefit of the doubt that paper with our contact got "recycled." Called back based on "1st-rate customer service" advertisement and spoke with "Austin." Scheduled a home visit for the next day. 20 minutes after the appointment time passed, I called to see of Austin was safe. He answered the business phone - "yeah, I see your pop up # and was just heading your way." No show no call is not customer service I anticipate when hoping to create a relationship for home needs. (Big trees, potential big account). read more

Yard Market did a great job replacing a spruce tree and putting down mulch around all trees read more

Yard Market - Nurseries & Gardening Near Me - Omaha, Nebraska

Bought a $450 tree from them. We wanted a big tree to block the neighbors view into our backyard pool. Came with a 1 year warranty so they said. Most we ever spent on a tree. 2 weeks after they planted it the tree was looking bad. It got plenty of water. We called and they said it's prob just stress from being planted. Give it time. Tree keep getting worse. Called again and wanted them to come look at it. Finally came out after the tree was completely brown. They took one look and said it was spider mites. Sorry that isn't covered under the warranty. We will definitely never buy anything from them again! Went to Mulhalls and replaced the tree. They have a 2 year warranty and they assured me they would replace the tree even for "spider mites" ! read more

Alex was great to work with on our stamped concrete patio. We had a ton of details and questions we wanted to consider and talk through. He was always happy to discuss options with us and brainstorm options. We ended up with a beautiful patio thanks to him and his crew. read more

We ordered 5 yards of mulch for delivery during the 'morning' hours on a recent Friday. Both my husband and I took the day off of work to move the mulch. It was about 10am and we heard nothing so we called to ask about the status. The guy said they had 19 other deliveries that morning and were very busy, but would call the operations yard to see the status of our delivery yet that morning (by 11:59am). Another hour went by and we heard nothing. So my husband called again and the same young man said it would be delivered within the half hour. An hour went by and then we heard from someone on the Next Door app one block north of us asking if someone had ordered a load of mulch since they just got a delivery on their driveway they DID NOT order!! My husband went down and talked to them to find out this was our order of mulch that had been delivered to the wrong house while our correct address was listed on the invoice we had already prepaid!! We proceeded to call Yard Market for the 3rd time to tell them our issue. After 2 more hours of waiting, two guys got the mulch moved from the neighbor's house to our house and also asked to use one of our push brooms to clean off the neighbor's driveway. Since this was over the Memorial Day weekend, I waited to contact the office on Tuesday to tell them what happened and asked if they'd be willing to deliver another yard of mulch for free since it turned out 5 yards wasn't enough for what we needed. The supervisor (I think it was Kevin at the 111th location) had no empathy or regret for their crew screwing things up. He was not willing to fulfill my request or offer anything for our horrible customer experience until I continued to press for something. He finally offered a $50 gift card to one of their garden locations. Knowing that's all I was going to get, I accepted his offer. We have yet to see anything come in the mail from them as far as a gift card goes! We've done business with Terry Hughes Tree Service in the past and never experienced this poor of customer service with them. I think they'd be VERY unhappy to know this kind of service was occurring with the distribution of their mulch through this provider - Yard Market!!?? We will NEVER do business with Yard Market again! Buyer beware!!! :-( read more

I agree with Pam. Worse service I have ever encountered. We purchased a tree at the Omaha home show and were deciding on buying a single stem or a clump version. Tony told us to come out and look at the inventory and select a tree. We did. We changed the order from a clump version to a single stem and had the tree marked. A few weeks later they came with the tree to install. I came home to check on how it was going and noted they had delivered a clump and not the single stem we had marked. They took the tree back and said they would return with the correct tree. That was several weeks ago. We have been calling every couple of days to ask when they would deliver the tree. Today they informed us they will bring it out WHEN THEY HAVE OTHER ORDERS IN THE AREA. I will call to cancel the order and purchase from a company that cares about customer service. Well one day later and I am compelled to write another scathing review. Minutes after yesterdays post, the Yard Market called to apologize for the error and assure us they would deliver to tree we chose to us today (Tuesday). They came around 4 p.m. today and attempted to plant a single stem (as we had ordered) but it was half the size of the $453 dollar, ( with a 30% home show discount ) 10 foot tall 1 3/4 inch tree we had ordered. I checked the tree, measure it and looked for our name on it ( we marked to when we picked it out). It was barely 5 ft tall, less than an inch in diameter and did not have any markings. I sent it back and asked them to deliver the tree we paid for. I called Yard Market and spoke with a very nice lady who said they were sorry for the mixup and she would reverse the credit card charges. I told her to cancel the order and I would also contact the credit card. I called the card and asked for the charge to be reversed. Minutes later Austin from Yard Market called to tell me we would have to pay a restocking fee. ( 85 dollars ). We are retired and living on a fixed income. We are now almost $600 into this and still no tree. BBB complaint is my next step. Customers do not deserve to be treated like this. Wish I would have read the YELP reviews before purchasing the tree. read more

Poorest quality of service I've ever experienced, of course following hiring and supplying payment. Attitude of employees, condescending, argumentative, dismissive, including from management. Lack of service, communication, quality of information, follow up and response to known issues; couldn't be worse. Far too much type. The simplest of projects was a fiasco. Glad we learned on the small project before hiring them for the large one at another property. Disappointing. read more

This review is regarding my experience with the Yard Market on 9858 North 111 St. I rarely post negative reviews, and would not post one before giving it every benefit of doubt. I learned a $300 lesson and if that had been all, I would have let it go. But I also got an insult to go with injury. Even so, I gave the business an opportunity to get in touch, and they never did. A year ago, I purchased 3 Azaleas for $300 from the Yard Market. Only 1 out of 3 made it. Knowing the 1-year warranty was coming up, I called the Yard Market 3-4 times over a few weeks, to inquire about availability of replacement plants. Each time, a replacement was not available. When I asked about my options, I was offered plants half the size of what I originally purchased. I had 1 surviving plant and needed to replace 2, so half the size would be a mismatch. I asked about ordering in the correct size replacement, they were to call me back (never did). When I called yet again, I was told it wasn't an option. Eventually, Holly, the store manager, said she would issue a refund, so I could purchase a replacement elsewhere. So back to the store I trekked, dead plants and my receipt in hand, as instructed. Holly's demeanor was confrontational, but I know anyone can have a bad day. She attempted the refund a few times, and complained about the cash register. Holly then said she wouldn't give me a refund after all. Not only that, she then denied ever telling me she would issue a refund - accusing me of lying. It's one thing to be unfriendly, but it's another thing to question my integrity. The whole thing was bizarre. I don't know why Holly attempted to issue a refund, and then claimed she never said she'd refund me. I do know that dishonesty and falsely accusing someone of lying is not ok. I was insulted, and asked for Holly's manager's number. Holly verbatim said "Oh no, he don't play those games". This was Holly's style of communication and customer service. Holly made us and the other employees uncomfortable. I still gave the Yard Market a benefit of doubt, and gave my number for a callback. My experience with Holly the store manager was poor, but perhaps the gm/owner would want to hear from his customers. That was 10 days ago, and I haven't heard anything, which speaks volumes. I'm out of $300, the Yard Market has my dead plants, and I have this lesson to share: You can buy plants at many spots in town. It matters how a business cares for its customers. read more

We recently decided to dress up our mulched berms in our front and side yards. Aaron K. came out and estimated the work and within a few days, we had the touch ups done. I cannot say enough how impressed we were with his work ethic and his almost artistic style reshaping a couple that had gotten a bit overgrown. We 100% recommend the Yard Market for your outdoor dress-up needs. read more

we received a postcard stating they would deliver and install the mulch .sent a online request.Did get a phone call back and was told they would come out for a estimate.4 weeks later I called the guy took all the information said he would give it to the person in charge and he would call me back 3 weeks later nothing.So either they don't care or don't need the business.If they didn't want the work why send out cards ??? My time is just as valuable as there's Just wasted 2 months waiting for someone to call read more

If you order bulk materials - make sure you are there when they load their truck(s). I ordered materials to fill three exact sized areas and received a load delivered to the driveway. After I hauled and placed the material in my three rectangular raised beds the next day (no compaction whatsoever) - I was at least a full cubic yard short! Trying to get the issue resolved - they said that they were "certain" that they sent the correct amount and wouldn't send what I was shorted. I have no way to get more without paying for another delivery cost. They have awful customer service, didn't want to see any pictures of the shorted areas, measurements for what was ordered or send someone to verify the amount shorted...Very argumentative when their error was pointed out. Buyer beware. read more

There are very noisy & inconsiderate neighbors. When asked to lower the noise from the back up alarm the flat out refused and said there is nothing they can do about it. There are very rude and disturbing all their neighbors read more

Great selection of very nice trees. The drawback...it's the most expensive selection imaginable. How about $600 for a 10 ft. Red Maple! Not even an uncommon or exotic tree...and expect to pay big for everything...$300 for a 3 ft. blue spruce. and on and on. Take a chance and buy from Home Depot. Yes, they put them in small planter pots, but if you take them out and carefully separate the roots - spread them out as much as you can without breaking them - you should be fine. It's all about the root system with a tree. But most people can't afford more than one or two trees in their lifetime from Yard Market. read more

Staff don't know correct information about where they deliver to. Horrible customer service!!!

This is a first rate company, Doug are salesman guided us through all the steps of landscape virginity. Luke who was the supervisor at our home answered all my questions and always went the extra step to ensue we were pleased with the job that was done. Luke was first rate and worked really hard on installing our slate steps. I will gladly recommend the Yard Market to all my friends and associates. Thank you Yard Market. read more

Terrible follow-up on an issue created by their negligence. Was told I was wrong and completely unprofessional in the manner in which it was handled. I have decided to take all future business elsewhere. read more

I stopped in for the first time. What a great place. Very helpful and courteous. Knew exactly what I was looking for and didn't try to sell me the expensive shrubs. I cannot wait to go back again. read more

Great landscaping business!! ALWAYS return phone calls and do a beautiful job!!

Very, very poor service. They don't return phone calls, they will kill things in your yard, mow over it, never make reparations. They will screw up your bills, but blame you for it, and once again never try to make it right. Don't bother, move on to someone else read more

worst experience I have ever had. Charged me 2 hours every other week for two workers. I was home multiple times when one person showed up for 30 to 45 minutes. I asked about being overcharged. The owner was rude and dismissive . I asked to have hedges trimmed. I was never told there would be an extra charge. I of course assumed they would use the time they were charging me for and not using. Instead I got a huge bill. Again the owner wouldn't explain it to me. I did it this year and it took me an hour. They also charged me 900 for over seeding. I still have the same bare spots as last year. Money thrown down the drain. read more

I have spent several thousand dollars from the yard market putting trees in my new back yard. Both locust trees were planted too deeply the first one died last year and the second one is dead this year. They only warrant a year and it takes a year and a half to see if a tree will make it. My tree was about 15 fee tall when purchased so quite an investment. They won't budge on the warranty stating the tree settled. Licensed arborist stated that a year and a half wouldn't cause that much settling and the tree was planted at least 3 inches too deep and they did not remove the burlap from the rootball so the roots never had a chance in my clay soil. read more

I purchased a tree through OWH Auction Block in March, 2015. For various reasons, I was unable to get the tree planted until now. I talked to folks at Yard Market via phone and in person, trying to set up delivery and planting of this tree. I acknowledge that my Auction Block certificate stated that it expired 12/31/2015 but I was unable to care for this tree until now. When I contacted Yard Market, I was told that I could put the money that I had paid toward another tree but that they would not honor the certificate as written. I tried to find a compromise with this business but was told that I can either forfeit my money or put it toward a full price tree. Ultimately, I was told that I would have to forfeit my money as they were no longer interested in talking to me. As a small business owner myself, I am very disappointed in the interaction with this company. I would have found a way to make this right by the customer and would not have been rude. Be careful when dealing with this company. read more

Update on my service from Yard Market. Jamie the manager got ahold of my husband on Monday July 29th and let him know they would either have the new tree planted by the end of the day or first thing Tuesday morning. Jamie apologized for the poor customer service we received, saying there was no excuse for it and offered us a $50 gift card for our trouble. Said that he would make sure we have the best looking tree that they have available. The tree was replaced Tuesday morning. Original tree had 4 trunks, replacement only 2. My husband called Jamie asking if there was a better tree but was told the new one was the best they had, an upgrade of $200 more over our original tree. I'm assuming since so late in the season trees were already picked over. Jamie came over the following week to check on the tree and give us care tips. Said tree looks like it transplanted well. Gave us $50 gift card. read more