[[HIGHLIGHT]]S/O to Alex and Bobby, give them a pay raise!!![[ENDHIGHLIGHT]] Being a customer that is on a monthly plan, I need to have people that I can trust enter onto my property, around my pets, esc. These are down to earth, hardworking, knowledgeable guys you can trust AND my dogs loved them! [[HIGHLIGHT]]Keep doing what yall are doing guys.[[ENDHIGHLIGHT]] - Ryan, Tap and Tiny read more

Joa is our service tech and she is AMAZING. She is so thorough and just over all a super kind person. She always takes her time, and she cares about her job and the quality. [[HIGHLIGHT]]She is very personable and feels like a friend.[[ENDHIGHLIGHT]] Yates is lucky to have her. :) Highly recommend. read more

This review is similar to George from three months ago. Never saw the technician ever and it's been at least a year. This is a quarterly service. Last Thursday I knew they were coming at two. Husband left at 1330 and I came back to the house around 1430. I received an invoice at 1402 hours for service in the amount of $115.00 via email. [[HIGHLIGHT]]I challenged it and asked when was the technician here? The manager said she clocked in at 1352 hours![[ENDHIGHLIGHT]] [[HIGHLIGHT]]I again challenged the service and Yates, manager never addressed my concerns.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I canceled the service without any resolution from them.[[ENDHIGHLIGHT]] It is highly likely they have been providing improper service for over a year. [[HIGHLIGHT]]Husband asked them over a year ago that he wanted to be here when scheduled. That did not happen[[ENDHIGHLIGHT]]. Unfortunately they think they can scam senior citizens and veterans. read more

I want to share my experience with Yates Astro so other homeowners are aware. [[HIGHLIGHT]]On multiple occasions, a technician came to my house without any prior notification that service was being performed that day.[[ENDHIGHLIGHT]] When I checked my Ring camera afterward, I saw that the technician only sprayed the front porch area and left within about 30 seconds. Despite that, I was billed for a full service that supposedly included both interior and exterior treatment of the home. This happened more than once. Each time, the footage showed the technician arriving, spraying only the front porch area very quickly, and leaving shortly afterward. There was no full perimeter treatment and no interior service performed, yet the charges reflected a complete service visit. [[HIGHLIGHT]]I contacted the company to raise this concern and explained that I had Ring footage showing exactly what was done.[[ENDHIGHLIGHT]] I expected them to review the situation and either refund the charges or address the issue. Instead, I was told that the charges were still considered valid. That response was extremely disappointing. As a homeowner, you rely on service companies to actually perform the work they charge for. In this case, what I was billed for did not match what was done. Because of this experience, I would strongly recommend that customers monitor their service visits closely and review any camera footage if you have it. Transparency and trust are important when hiring a pest control company, and unfortunately my experience with Yates Astro did not reflect that. read more

We've been so impressed with Yates-Astro, especially thanks to our tech, Andrew Hurd. He's incredibly knowledgeable-able to identify any insect or pest we've come across and knows exactly how to take care of the issue. [[HIGHLIGHT]]His communication is always clear, he's super friendly, and we feel completely comfortable having him in and around our home.[[ENDHIGHLIGHT]] For anyone wondering about cost-we get it might not be the cheapest service in town, but honestly, we'd follow Andrew wherever he goes. The peace of mind and level of service he provides is worth every penny. read more

Andrew Hurd is our tech. Does a great job. Not the cheapest but we'll worth it for the service and punctuality. No issues at all! Def recommend. read more

So incredibly disappointed, we have a clean well kept house and have had service with Yates Astro for about 30 years. But within these walls exists something from horror stories, 2 Ft long Monster rats! For the past few years I've been complaining to Yates that our walls and attic are alive. Our beautiful home has been infested with rats, roaches and termites, the rats are the biggest our Technician and I have ever seen. I've contacted Yates numerous times but it was a waste or time and money. I had to personally devise a way to kill then and have eliminated numerous rats (varying generations) because the traps and bait Yates used has never worked, not even 1 rat was eliminated with their methods. To add fuel to fire, we hired a contractor because our floor was buckling and it has to be replaced because it was loaded with TERMITES. When I contacted Yates their so called termite expert was a no-show for his 1st appt. Then we were told that after 30 years of their treatments, their work was NOT guaranteed. They will not pay for any damages whatsoever, but will retreat only with the stuff that didn't work in the first place. They really dropped the ball here, 30 years of monthly AND annual payments and our home is being destroyed by unwanted guests. What a complete waste of money. You may want to consider a service that has effective treatments as Yates Astro certainly doesn't! I had a choice, move out of our home forever or teach myself to become a "Rat killing pro", the technician joked about hiring me for consultations because I now know so much about them., *********************** What I've learned; They do not like or love the tubes stuff Yates squeezes on all the traps (that they claim will work), also these smart rats eat so carefully out of the snap traps that they never set the trap off. Of everything I experimented with to catch the monsters, fresh spinach worked best. To kill them in the snap traps I put peanut butter in the hole then shoved raw almonds in it so tightly that they really had to tug to get it out, topped with fresh spinach they couldn't resist the temptatio. Also, don't waste your money on the Haveaheart traps, one rat entered 1/2 way, it went off, it escaped and must have shared the news because they never ever entered again. It may work for mice but these big critters know all the tricks. I also suggest you use a motion detector camera if you find the tell tail signs, when you learn their habits it's a lot easier to stop them. They ate 1 bag of Decon but wouldn't touch it again. (They wouldn't eat the super killer food Yates puts in their bait boxes at $15 per box so don't waste your money). They did like a product called Cykill that I found on Amazon. I can't even imagine how many were killed with the 2 pounds they ate of that. The biggest rats seem to let the younger ones be the guinea pigs, that's why you ultimately have to do a hard kill on them because they resist the poisons. This is probably more information than you ever wanted to know about rats, it certainly is for me! (Especially when we've paid for a service for 30 years and shouldn't have ever had this enormous problem in the first place). read more

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Today 12/14/2022 was our first dealing with Yates and there service person Flavio. He was very knowledgeable of the company and the services they offer. He did an inspection of our house inside and outside. He then explained in a very detail manner the results. He is an outstanding person to have representing your company. Bob and Teresa Workman read more

I've been a customer for over 2 years. Good quality work and Rachel provided excellent customer service. Cordially, "John Roberts" read more

They are great with communication and assign you one guy who gets to know you & your property. They are punctual & I haven't seen one bug since they have serviced my house. read more

Our technician John is very friendly, always helpful and knowledgeable. He is also very courteous! He makes sure to let our dog inside the house before he goes into the backyard through the side gate so we don't have to worry about her escaping. Little things like this make our experience feel truly tailored to our needs. We use Yates-Astro every month-every other month and have seen a noticeable difference - no pesky insects inside the house! I would definitely recommend their services to others. 5 stars! read more

Not happy with the customer service !! Service guy did not do the service on my property but gave me a bill to pay .

Just had the most pleasant walk through. I forgot the gentleman's name but he was very respectful and kind. Very informative and was done withing 10 minutes. read more