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    Yavapai Behavioral Services

    3.0 (1 review)

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    4 months ago

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    Verde Valley Assisted Living

    Verde Valley Assisted Living

    1.9(7 reviews)
    28.7 mi

    Let me start off first by saying I am my Mother's Power of Attorney so I can share all this…read morelegally. Well, we gave these guys a fair shake. Facility "Looks" decent enough. At first it seemed very professional and they said all the right things. My Mother was staying with them and had previously suffered from strokes and as a result needed to be kept in touch with a Doctor and have her Meds monitored and needed an appropriate diet for her condition. But she did NOT get what she needed. They have a Doctor that comes and visits the patients in their room, but it was very infrequent. My Mother required Blood Pressure Medication and she was not getting it. The Doctor at the hospital told me that her Blood Pressure being through the roof for so long that it coupled with here stroke conditions caused fluid buildup in the lungs leading to her Cardiac Pneumonia. The hospital had he blood pressure under control the same day she arrived with standard medications. Verde Valley Assisted Living's Administrator said they gave her the medications she was prescribed. However, whatever the case was, that blood pressure medication never made it into my Mother's system. The administrator knows all the right things to say to me, but the results don't line up, something isn't right. My Mother's friends who are very good honest people got chewed out very loudly by the administrator when they were trying to help her get her needs met, then the administrator told me that those people were trying to sneak medications into my mother. If you knew these people you would know that they are rule followers to the extreme, so there are just too many things not lining up. I am just putting this out there so people can know what to expect and make a good decision... No doubt they will say my Mom is not telling the truth and then do a song and dance, but when you deal with people these days you have to look at the evidence and if it doesn't line up with their words something isn't right.

    My brother is very well taken care of at Verde Valley Assisted Living. The staff is attentive to…read morehis special needs, and listens to my concerns and to my information about how he usually communicates. He likes the food, and enjoys the activities and the staff. I'm very happy with the care that he is receiving.

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    Verde Valley Assisted Living
    Verde Valley Assisted Living
    Verde Valley Assisted Living

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    BlueSprig

    BlueSprig

    2.3(3 reviews)
    61.6 mi

    0 stars if I could!!!! This place is the worst office I have…read moreEVER encountered! Do yourself and your child a favor and find abetter clinic. Your child and your family deserve better. The staff has such terrible attendance that there is so much inconsistency for your child. You will not get a BCBA they will pass you off to any available ACS that doesn't know shit! At first we were passed off to Angela, she made toileting so aversive my daughter no longer wants anything to do with potty training. When I approached a conversation with Angela about the staff being inconsistent she went off on me saying it wasn't her responsibility and got so defensive when there was no need. Next we were placed with a BCBA by the name of Aimee she was wonderful but left due to the terrible management. We were then passed off to Alycia not only do I despise her as a human being, but she took out anger that she had regarding my and her conversations out on my child. The RBT that used to work with my child told me if Alycia got into an argument with me she would directly take it out on my child! She has the worst speech impediment. I have ever heard in my entire life, and she thinks she knows everything, but she doesn't know shit. She will not take any of your concerns as a parent into consideration, she thinks she knows best when she really doesn't know anything. I do not understand how someone like. This can be in a position to take care of a case for a child, who already has mental issues. This place is so overcrowded with children and adults. It is absolutely ridiculous. When it's convenient for them, they will cancel you, but when you have to call out because your child is ill, it's not ok for them because they lose money. My child was left in a soil diaper so bad that she had a rash and upon talking to Alycia she sent me an email stating that the office apologize this. How much bullshit is that!? They were also toilet training, my daughter, and they had soiled clothing in with her snacks in the same bag, covering everything. It was absolutely horrifying and disgusting. Lia is the clinical director and is completely clueless not only is her speech, impediment worse than Alycia but you can't even understand what she says. I will never ever refer anyone to a clinic like this. Not to mention the front desk is a hot mess. They don't know what they're doing. They don't know anything. They are not responsible for anything other than scheduling, but yet they are always unprofessional. The front desk receptionist is always crying and can never give it together. I reached out to Amanda, who is supposed to be another director for this office who had no idea that any of this was going on. Of course, she doesn't know what's going on. She's not in the clinic. When Blue Sprig has a clinical Director visiting. They cancel bunch of patients so that it makes it seem that they have everything put together in place. This place is dirty, or I shall say filthy, they never clean. There is too many people. It is absolutely horrifying. Do not bring your child here!

    My son spent four years with Blue Sprig. We bounced from Avondale, In Home and then finally…read moreSurprise office when we were given no other option. My child just graduated in July 2025 but that would have never happened unless his current team fought for him. My child has been a challenge kid and there were only a few staff that wanted the challenge of taking on my son. When Noah was moved to in center, he had many challenges especially his BCBA's and tech's I was reluctant switching from Alycia to Haley during one family guidance. As my family in started a new journey, I noticed the changes in my child immediately. Haley and team fought for two years to get him to a point where he could express his words and use nice hands. We as a family were faced with unbelievable challenge, but his team fought for him constantly for 2 years between staff call outs, staff abuse and staff doubt. My child persevered beyond anyone's expectations especially because with the director's behavior. She would call us out of therapy because of staffing but my child was always number one call out till I spoke up. There was one incident where his BCBA was out and the director put my son in an unauthorized hold which in turn made him never want to go back to therapy. Yes, I got a call but later found out the truth from staff(techs) that she didn't follow his plan. She put him in a hold due to wanting to turn off the lights which in my opinion could of been handled a lot differently. This Director and I have gone head-to-head several times through chat. The whole center gets hand, foot and mouth but we get in trouble for attendance. We spend a lot of our time getting in trouble for attendance. When is the child going to be worth more than a paycheck from the insurance. Lia would threaten about attending family guidance but in two years she never showed up to family guidance. She was never involved in any aspect of my son's therapy but would insert her opinion every day without even knowing what is going on with my child. The director is nice to your face but fake and terrorizes your child and family without anyone knowing. Techs would tell me about the Director wanting to switch him rooms AGAIN which didn't make sense to put in a room all day with a screaming kid. Noah hates loud noises. Her decisions only made sense to her, and I thank God every day his staff would stand up for his wellbeing. Lia Becktold is the most unreliable, unprofessional and always pretending to care about my kid. PS techs tell us everything. She is unprofessional and needs to be fired. I am not the first family to say something and all the families I have referred are ready to leave. I work in a profession along with my mother where we have referred numerous families to Blue Sprig. We can't do that anymore.

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    BlueSprig
    BlueSprig
    BlueSprig

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    Yavapai Behavioral Services - behavioranalysts - Updated September 2026

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