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    YCL Management

    5.0 (1 review)
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    Services - YCL Management

    Property management

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    2 years ago

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    Turnkey Property Managers - Miami's Best Property Managers

    Turnkey Property Managers

    (5 reviews)

    Refused to let me cancel my booking through AirBnB when the Governor of New Mexico issued travel…read morerestrictions during COVID-19. Then they acted like they couldn't refund me, when AirBnb was clear that it was their policy that was the problem. THEN they left a bogus review indicating that I was an ideal guest and welcome back any time, when I never set foot on their property. Beware, these people are dirty and dishonest.

    This property is not at ALL what is promised. The photo and pool and lanai are all this property…read morehas going for it. One problem after another. The washing machine (circa 1990) in the garage leaked all over and across the floor. The laundry tub is FILTHY! Garage is FILTHY and full of junk. The windows are ancient and hand cranks are broken and windows in bedroom, kitchen and bathroom don't close, posing a definite safety issue. The second day there were ants crawling all over the kitchen drawer with dish towels, dish cloths, and oven mitts in it. (Which were ancient and worn out). There was food on the dish cloths and oven mitts. Disgusting! We reported all of these to Turnkey, who offered to have workmen come out and fix, but all repairs would take hours, if not days, and we did not want to spend our vacation with workmen everywhere. They did send out a workman for the washing machine, and he said a hose was not in the laundry tub as it should be, simple fix, and he left. It still leaked laundry water all over, to the point of running across the length of the garage and to the garage door. As for linens, start up products, etc., there were three wash cloths and two hand towels, 4 Kleenex tissues, and no plastic waste bags. After much hassle, they did bring us these. To top it off, the last four days, there were construction trucks all over the allotment roads, tearing up asphalt, laying new asphalt, hauling asphalt in and out, etc. Turnkey did respond to that with a modest $ compensation. When the claims woman called about that, I asked her about the compensation for all the other issues we had, and she said someone else would contact us regarding those problems. No one has. We have stayed in VRBO properties many times, and NEVER had any of these problems. This property was a flip, and it is no where near being ready to rent, which one Turnkey agent I talked to, admitted. We feel we are still owed compensation for this property not being what was promised, and being way overpriced for what it offers.

    American Property Management Group

    American Property Management Group

    (2 reviews)

    For the record, the company that Charles reviewed is not the same company as American Property…read moreGroup. However, Charles and many others may be happy to know that American Property Management Specialists no longer exists and the employee, Carla, that he mentioned is long gone. The company has been sold to a new owner and renamed to American Property Management of Miami Beach. The staff is new. The company is getting up to speed and working out some kinks, but is a new group of people.

    I submitted an application with American Property Management company for an apartment in South…read moreBeach and the representative who I sent my paper work too was extremely rude and unorganized. The first time she sent me the wrong application, then made me fill out a new one. Once I filled out the new one, she said she would rush the file and process within 3 days, after 4 business days pass by, I call and ask what's taking so long and she said she hadn't verified my employment yet, or work history. I then asked her what was taking so long and she got offended and hung up the phone in my face. When I called back, she kept sending my calls to voicemail. I then sent an email to her manager Christine, and never heard back from them at all. I waited till the next day to ask for a refund of my deposit of $4,500 that I gave them, and she said it would take another 14 business days for the condo association to approve my application. I have a good job make $50k a year, with good credit and verifiable rental history. I asked her why do I have to wait 14 days and she hung up the phone again. I am now hiring an attorney to get back my deposit and sue for misrepresentation of the their company by telling me that it would only take 3 days to get approved. The representative's name is Carla Holland-Zimmer at American Property Management Specialists 1370 Washington Avenue Suite 203 Miami Beach, FL 33139 786-228-9179. PLEASE DO NOT RENT FROM THIS COMPANY.....I HAVE WASTED 2 WEEKS OF MY TIME AND EFFORT AND NOW WILL SPEND MORE TIME TRYING TO GET MY MONEY BACK!!!! BUYER BEWARE!!!!

    YCL Management - propertymgmt - Updated May 2026

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