I saw Dr. Portela during my visit in Washington. My 15month old son got very sick and my hotel…read morerecommended to see her. The front desk lady wasn't the nicest and I had to wait 30min pass my appointment but Dr. Portela was worth the wait. She was super friendly, took her time with my son and just knew how to deal with little patients. She sang to my son and distracted him to check everything she needed to check. She diagnosed him with a specific viral infection and gave me great advice how to take care of him to lessen his pain. My son is doing much better today already and I believe Dr. Portela's compassion has something to do with it. I highly recommend her.

My job means I'm on the move all the time and spend extended periods overseas. Dr Portela is great:…read moreresponsive, friendly and practicing in a centrally located office that offers everything you need in one place for a full physical. Highly recommended.

I've been going to this place for primary care for several years, and had many great experiences…read morewith them pre-covid. Even last year I had a delightful experience getting a physical with a medical practitioner who has since moved on. In retrospect, I can imagine why she might have left. The service has declined severely. I learned this when I tried to get care for a nasty cold within the past month. Ever hear of a place with "Immediate and Primary Care" in their business name that doesn't accept walk-in patients? Now you have. As an added bonus, they don't accept same-day appointments either. On top of these changes, they now require you to choose a PCP...even if your insurance doesn't require it. I was told that last requirement was GW policy -- you be the judge. What's left is a general practitioner's office with longer hours and shorter-tenured practitioners. I suppose this fills a niche, but not nearly as flexibly as an actual immediate and primary care clinic does. Unfortunately, it's hard to fill any care clinic demand in 2024 if the administrative side fails as well. Even if you have a MyChart GW online patient account, you cannot book appointments with them through your account unless you select "New Patient". There is no option to book online as an existing patient. I spent 38 minutes on hold with their phone system before giving up and walking to the office. Taped to the door is a printed sign saying 'NO WALK INS! NO SAME-DAY APPTS! The same sign is printed at the reception desk just in case you missed the message on the outer door. An indifferent (at best) front desk staffer told me she could only find records for me dating to last year, even though I've been a patient there for at least 10 years (and through at least one change in affiliation). Puzzled by these changes, I nonetheless booked a next-day appointment with them. But I had been sick for days: I didn't want to wait. So I found another clinic nearby, where I received the actual immediate care I was looking for. I immediately tried to cancel my appointment with GW 'Immediate' Care, which showed up in my online patient portal. You won't believe this, but *you cannot cancel appointments through the patient portal*. Ye gods! This would be okay if they ever answered the phone. I called to cancel anyway...and of course there was no answer. I left a message that day, then left a second message the following morning. There was no response or update -- all while I continued to receive appointment reminders I no longer needed. It honestly seems as if this place isn't even trying to attract or retain patients anymore. If you want actual immediate care, they tell patients to seek it elsewhere. They don't allow you to make existing patient appointments online (though this might be some kind of glitch). The front desk staff seems apathetic. And since they no longer answer the phone, there's is no reliable way to get common needs met. I hope I can get my medical records by requesting them in-person because I don't plan on seeking care there again.

Pleasant staff, but I was left waiting for over 2 hours while they tried to locate the x-ray…read moretechnician. I arrived a bit early for my 8:30am appointment and I am STILL waiting for an update from the staff on the tech's arrival.

**** Update**** I have decided to update this review after…read morethe manager reach out to me to clear up the situation. As I mentioned in my original review it was truly a shocking moment to me that I refused to believe had happened considering how long I have been a patient of NWNP. Northwest Nurse Practitioner Associates to me represented everything that a family practice should embody and that is now missing in the health care system : empathy, compassion, knowledge, detailed-oriented, patience, confidence, trust, passion. I found all of the above qualities visiting Erin every years for the past 7 years and that last encounter (over the phone) with the manager was the complete opposite of what I was accustomed to hence my disbelief. I have the utmost respect for her and what she has built over the years and my decision to update my review is solely based on those 7 years. I do not believe that one incident should erase the consistent positive interactions and great care I have received from NWNP over the years. I want to believe that there was a miscommunication between me and the manager and it was not his intend to make me feel unheard. I appreciate him taking the time to reach out and write an apology email.

I was a patient of Erin's practice for several years sold on the idea of nurse practitioners…read morespending more time listening and open to alternative treatments. And that was true during that time. But something changed significantly as she transitioned to a sort of direct primary care practice and functional medicine practice. The practice seemed more impersonal. For example she tried to direct me away from monitoring my liver scores when I started taking statins. Although she had previously had the position that medications always have risks in promoting alternative medicine considerations and I had told her of my brother's death from non alcoholic cirrhosis due unmonitored prescription of cholesterol medication she tried to talk me out of the monitoring. At one point I had told her I didn't want to die from cirrhosis her reply was that there were worse ways to die.

My daughter went to this urgent care. First the wait time was nearly 3 hours in the morning…read more After getting to the doctor who ran her through multiple labs, she was promised a call by the and of the day with prescription and results. It's been ~6 hours since the visit, no call, no results. Logged into their site - no after visit summary, no treatment recommendation. The clinic has no pager, no voicemail to get a follow up from the doctor or staff after hours and only a typical message to call 911 in emergecy. Result: no diagnosis, no prescription, no visit summary, like she hasn't been there.

The staff was friendly, they saw me in a reasonable amount of time, they do X-rays which is great…read moreand they sent me on my way. I booked an appointment prior to arriving and I was seen in about 45 minutes to an hour. Not bad. I'm just glad I was actually seen and it didn't take a whole day. Results may vary but I'm just glad a had a good visit.

Has been my PCP for years. Very high quality care and empathetic bedside manner. Highly recommend.read more

Dr. Komis was okay. She was nice during consult, and generally followed up as stated…read more I will though try other providers in the practice

I received amazing care here for 10 years before it was acquired by Closeknit. Since then, there…read morewas a period of 4-6 weeks where the office was almost entirely unreachable/unresponsive to calls, emails, and portal messages - leaving many people without access to refills, urgent appts, etc. This obviously wasn't intentional but resulted in extremely unsafe care for hundreds of patients. I did write a complaint and the follow up was a call late into evening hours a month later from the personal phone (as in.. linked to cashapp, iMessage, etc) of a very sassy man named James Davis who said he was calling as Regional Manager to offer an apology for difficulties with their call center. I did let him know (respectfully) that the issues are far beyond a difficult call center transition, though the apology was appreciated. Ultimately, James repeatedly interrupted me, talked over me, and his tone was condescending. I let him know that his tone was coming across insincere and absolutely worsening my trust and buy-in (which I believe was the opposite of his intention, with recognition that it sucks being the one to call 100 angry people). Anyway, he hung up on me. For this practice to have a grown man call my phone after business hours from his personal cellphone under the pretense of apologizing, be condescending, and then hang up on me is comically bad.

Since they became affiliated with Closeknit the service has been absolutely unacceptable. I have…read morebeen trying to get my medication for 3 DAYS. Can't message my provider in the old app, Can't message my provider in the new app, Can't request a refill in either app, and when I call the office I have the extreme pleasure of waiting in not one but TWO QUEUES just to reach a call center who can't do anything but send the office a message. I will absolutely seek another provider (after 9 years) and if you need life saving medication in a timely matter, YOU SHOULD AVOID AT ALL COSTS. YOU PPL SHOULD BE SUED FOR DOING HARM TO YOUR PATIENTS.

I went to WINM for Lymphantic Drainage massage, I got a quick response Joann Grace Harvey was who I…read morewas paired with she was so knowledgable and informative the massage was amazing . I was a lil nerves because I was still soar from surgery but she was so delicate and she did not clock watch, she was more in tune with my body and working all the kinks out . When I say it was excellent service with a smile I will for sure return again and again.

I have been dealing with chronic fatigue and exhaustion. I did a search on the internet and found…read moreDr. Shelley at the Institute. I have also had Insomnia off and on. After meeting with Dr. Shelley she recommended a homeopathic for my thyroid, sleep, and cleansing of my liver. My energy has gotten better and I can do more of my daily chores. I am looking forward to seeing more improvement. I am so happy to find natural therapies that can help me.

If I could give Dr. Safayan a 10 I would. Honestly, by far the BEST, most thorough and educated…read moreInternal Medicine Doctor I have ever had. Which makes it even harder relocating to central NY and not a good doctor in sight. I'm really hoping he will still see me. He's that wonderful, I'm willing to cross state lines to continue seeing my absolute FAV doctor. Plus, his bedside manner and the young ladies that work for him are stellar. Overall gems!!!

I used to say "doctors who actually take their time and are not rushed are like dinosaurs, they…read moredon't exist anymore", well, Dr. Safayan proved me wrong! He is by far the most knowledgeable internist I've ever encountered, and he really takes his time. Meaning he would sit with you, go over your entire medical history, and listens to all your concerns (you wont encounter a dozen of medical assistants who basically act as your doctor using the owner's "MD" title) Heads up, he is a perfectionist, meaning he would spend as much as needed time with each patient, and considering not every patient's condition is the same, he might be running behind, and there might be some wait. But trust me, he is well worth the wait!